Past Incidents

• Event : Partial Network Interruption

• Incident Date/Time : June 25, 2024 (Tuesday) |07:48 AM - RESTORED

• Activity Details : Our point-to-point circuit between our data centers was completely restored yesterday at exactly 8:10 AM. We will provide the official IR/RFO once it is made available.

• Service Impact : Partial Impact on Internet and Network Connectivity—Multiple Sites

• Event : Partial Network Interruption

• Incident Date/Time : June 25, 2024 (Tuesday) |07:48 AM - Ongoing

• Activity Details : We have monitored disruptions to our data center-to-data center connectivity, causing some network and internet connectivity to be interrupted.

This has been reported to our provider for further investigation. We will post updates as we receive them.

During the incident, a partial impact on internet and network connectivity is expected, as we have another uplink internet circuit available that serve as a backup.

• Service Impact : Partial Impact on Internet and Network Connectivity—Multiple Sites

• Event : Intermittent Internet Outage

• Incident Date/Time: June 21, 2024 (Friday) | 11:45 AM – 3:39 PM (PH Time) - RESTORED

• Activity Details: Please be advised that the circuit is now back up as of 3:39 PM (PHT).

We will be monitoring its stability and will coordinate with our service provider for the root cause analysis which will be available upon request.

• Service Impact : Partial Impact on Internet and Network Connectivity - ALL SITES

• Event : Intermittent Internet Outage

• Incident Date/Time: June 21, 2024 (Friday) | 11:45 AM - Ongoing

• Activity Details : Please be advised that we are observing intermittent internet connectivity on one of our internet gateways.

Restoration efforts are already underway. Some services may experience performance issues due to increased traffic on the available lines.

Due to the way our network is setup, only partial impact on internet and network connectivity is expected as we have another internet circuit uplink available that serve as a backup.

• Service Impact : Partial Impact on Internet and Network Connectivity - ALL SITES

• Event : Partial Network Outage

• Incident Date/Time: June 19, 2024 (Wednesday) | 1:16 AM – 2:13 (PH Time) - RESTORED

• Activity Details : We have observed that as of 3:04 AM that the affected circuit was UP and been stable for almost an hour now.

We’ll follow up our service provider for their findings.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Event : Partial Network Outage

• Incident Date/Time: June 19, 2024 (Wednesday) | 1:16 AM - Ongoing

• Activity Details : We have observed that one of our internet circuit at SCT site is down and were already coordinated this to our service provider for their further checking.

But due to the way our network is setup, only partial impact on internet and network connectivity is expected as we have another internet circuit uplink available that serve as a backup.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Event : Partial Network Outage – Asian Star Building

•Incident Date/Time: Unplanned Network Outage - Restored

• Activity Details :Please be advised that the circuit is now back up as of 11:43 PM (PHT).

We will be monitoring its stability and will coordinate with our service provider for the root cause analysis which will be available upon request.

• Service Impact :Partial Network and Internet Connectivity - ASB SITE

• Event : Partial Network Outage – Asian Star Building

• Incident Date/Time: Unplanned Network Outage

• Activity Details : We have observed that one of our internet uplink at our Asian Star Building (ASB) site is currently down. We are now coordinating with our third-party provider for further checking.

Due to the way our network is setup, minimal to no impact is expected as another uplink is available as backup.

• Service Impact :Partial Network and Internet Connectivity - ASB SITE