Past Incidents

• Event : EMAPTA Infrastructure Maintenance

• Schedule : June 30, 2024 (Sunday) | 1:00 PM to 3:00 PM (PHT) - Completed

• Activity Details : This maintenance activity has been successfully completed.

• Service Impact : Intermittent Network and Internet Connectivity on LAN/Wired and Wireless - TIP

• Event : EMAPTA Infrastructure Maintenance

• Schedule : June 30, 2024 (Sunday) | 1:00 PM to 3:00 PM (PHT)

• Activity Details : As part of our ongoing endeavor to ensure and improve network service reliability and availability. We will test our TIP Site's Business Continuity Plan (BCP) network failover. During the maintenance window, there will be a series of intermittency and disconnections on the network and internet connectivity for both Wired and Wireless. We do really apologize for any inconvenience it might have caused.

• Service Impact : Intermittent Network and Internet Connectivity on LAN/Wired and Wireless - TIP

• Event : Planned Facilities and Building Admin Genset Testing

• Schedule : June 26, 2024 (Wednesday) | 1:00 PM to 5:00 PM (PHT) - COMPLETED

• Activity Details : Please be advised this activity has been completed. Normal power was restored at around 02:20 PM.

• Service Impact : Building Power Supply – NTB Site (All Floors)

• Event : Planned Facilities and Building Admin Genset Testing

• Schedule : June 26, 2024 (Wednesday) | 1:00 PM to 5:00 PM (PHT)

• Activity Details : Our facilities and building admin will be conducting a generator testing to meet the specification and building demand for the update with the new 250KVA generator set.

During the maintenance activity, expect 30 seconds shifting from main power to generator and vice versa on all floors.

• Service Impact : Building Power Supply – NTB Site (All Floors)

• Event : Partial Network Interruption

• Incident Date/Time : June 25, 2024 (Tuesday) |07:48 AM - RESTORED

• Activity Details : Our point-to-point circuit between our data centers was completely restored yesterday at exactly 8:10 AM. We will provide the official IR/RFO once it is made available.

• Service Impact : Partial Impact on Internet and Network Connectivity—Multiple Sites

• Event : Partial Network Interruption

• Incident Date/Time : June 25, 2024 (Tuesday) |07:48 AM - Ongoing

• Activity Details : We have monitored disruptions to our data center-to-data center connectivity, causing some network and internet connectivity to be interrupted.

This has been reported to our provider for further investigation. We will post updates as we receive them.

During the incident, a partial impact on internet and network connectivity is expected, as we have another uplink internet circuit available that serve as a backup.

• Service Impact : Partial Impact on Internet and Network Connectivity—Multiple Sites

• Event : Intermittent Internet Outage

• Incident Date/Time: June 21, 2024 (Friday) | 11:45 AM – 3:39 PM (PH Time) - RESTORED

• Activity Details: Please be advised that the circuit is now back up as of 3:39 PM (PHT).

We will be monitoring its stability and will coordinate with our service provider for the root cause analysis which will be available upon request.

• Service Impact : Partial Impact on Internet and Network Connectivity - ALL SITES

• Event : Intermittent Internet Outage

• Incident Date/Time: June 21, 2024 (Friday) | 11:45 AM - Ongoing

• Activity Details : Please be advised that we are observing intermittent internet connectivity on one of our internet gateways.

Restoration efforts are already underway. Some services may experience performance issues due to increased traffic on the available lines.

Due to the way our network is setup, only partial impact on internet and network connectivity is expected as we have another internet circuit uplink available that serve as a backup.

• Service Impact : Partial Impact on Internet and Network Connectivity - ALL SITES

• Event : Partial Network Outage

• Incident Date/Time: June 19, 2024 (Wednesday) | 1:16 AM – 2:13 (PH Time) - RESTORED

• Activity Details : We have observed that as of 3:04 AM that the affected circuit was UP and been stable for almost an hour now.

We’ll follow up our service provider for their findings.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Event : Partial Network Outage

• Incident Date/Time: June 19, 2024 (Wednesday) | 1:16 AM - Ongoing

• Activity Details : We have observed that one of our internet circuit at SCT site is down and were already coordinated this to our service provider for their further checking.

But due to the way our network is setup, only partial impact on internet and network connectivity is expected as we have another internet circuit uplink available that serve as a backup.

• Service Impact : Partial Impact on Internet and Network Connectivity