All systems are operational

Past Incidents

13th September 2024

No incidents reported

12th September 2024

Power Ticket#xxxx | September 12, 2024 | NTB | Unplanned | Power Interruption at Neutrinus Building Pilando Center (NTB - Baguio)

• Event : Power Service Interruption at NTB

• Incident Date/Time :September 12, 2024 (Thursday) | 9:03 PM

• Activity Details : We are currently experiencing unscheduled power interruption at the Neutrinos Building Baguio Site.

As of 9:03PM, the building’s electricity is being suppled by a generator set. We will continue to monitor the situation and provide updates, as necessary.

There is no expected impact on the network and internet connectivity due to the availability of generator set and Uninterruptible Power Supplies (UPS) serving as backup power for our network devices. However, devices without battery support, such as desktops and other equipment, may experience fluctuations.

• Service Impact :NTB Building Main Power Supply

11th September 2024

No incidents reported

10th September 2024

No incidents reported

9th September 2024

No incidents reported

8th September 2024

No incidents reported

7th September 2024

Ticket#INC-74760 | September 07 2024 | SCT SITE | Planned | Internet Service Provider Network Maintenance - SCT Site, scheduled 11 months ago

• Event : Internet Service Provider Essential Maintenance

• Schedule : September 07, 2024 (Saturday) | 10:00 PM (PHT) – September 08, 2024 (Sunday) | 6:00 AM (PHT)

• Activity Details : Dear Team,

One of our Site to Datacenter circuit service provider will be undergoing maintenance activity to perform fiber integrity testing.

During the maintenance, the affected circuit will be unavailable, however due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial to no impact on internet and network connectivity – SCT Site

6th September 2024

No incidents reported

5th September 2024

No incidents reported

4th September 2024

No incidents reported