Past Incidents

• Event : Datacenter Uplink Interruption

• Schedule : January 14, 2025 (Tuesday) | 11:40 AM – Ongoing (PHT)

• Activity Details : Hi Team,

The emergency change has been successfully implemented earlier by temporarily shutting down the erratic internet uplink that was causing disruptions. As per our internet uplink provider the disruption on our circuit was due to the recent outage experienced. We will be reverting the changes once we received a full restoration on the affected circuit from our provider.

During the incident, only partial impact on network and internet connectivity for both wired and wireless connection is expected as we have another available internet uplink for connection redundancy.

Apologies for any inconvenience it has caused.

Further updates shall be provided as soon as they are available.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites (PH)

• Event : Partial Interruption on Network and Internet Connectivity • Schedule : January 10, 2024 (Friday) | 5:25 PM – Ongoing AM (PH-Time) Hi Team, We have observed that one of our internet uplink provider is currently down, and we are coordinating this to our service provider for investigation.

During the incident only partial impact on internet and network connectivity for both wired and wireless connection is expected as we have another internet circuit uplink serves as back up for connection redundancy.

• Status: Restored