Past Incidents

• Event : Network Control Access Authentication Upgrade - Wi-Fi & LAN

• Schedule : March 15, 2025 (Saturday) 10:00 AM – 12:00 PM (PH-Time)

• Activity Details : We would like to inform you that we will be upgrading our authentication system for Wi-Fi (#EmaptaExperience, #E-Connect, #E-IOT) and LAN to enhance security and performance.

• Service Impact : Delays when logging into #EmaptaExperience, #E-Connect, #E-IOT ssid’s. Difficulty connecting to LAN or Wi-Fi.

• Event: Scheduled Gen Set PM & Test Run With Load

• Schedule: March 11, 2025 (Tuesday) | 9:00 AM-12:00 PM (PHT)

• Activity Details :

As part of OSB's Building Admin commitment to maintaining reliable equipment operations, there will be a Generator Set Preventive Maintenance (PM) and Test Run with Load scheduled on March 11, 2025 (Tuesday) from 9:00 AM to 12:00 PM.

Please anticipate a brief power fluctuation lasting 1 to 3 seconds due to the transition of power between normal and emergency. We do not expect any impact on network and internet connectivity, as our network devices are supported by an uninterruptible power supply (UPS).

• Service Impact: Brief Power Service Interruption

• Event : Partial Interruption on Network and Internet Connectivity

• Incident : March 7, 2025 (Friday) | 11:38AM-Ongoing (PHT)

• Activity Details : We have observed a brief network interruption at 11:38AM affecting ASB site. This has been reported already to our service provider for further checking.

During the incident, only partial impact on network and internet connectivity is expected as we have another circuit available for redundancy.

Update 2: Please be informed that the affected circuit has recovered and has remained stable for an hour.

All circuits are now fully operational with redundancy. We are closely monitoring for stability.

• Service Impact : Partial impact on network and internet connectivity – ASB Site

• Event: Internet Service Provider Network Disruption

• Unscheduled: March 06, 2025 (Thursday) | 08:36 AM (PHT) - March 07, 2025 (Friday) | 12:20 AM (PHT)

• Activity Details :

We have observed that one of our internet uplink providers is currently down, and we are already coordinating this with our service provider for investigation.

During the incident, only a partial impact on network and internet connectivity for both wired and wireless connection is expected as we have another internet uplink circuit available for connection redundancy.

• Service Impact: Partial impact on network and internet connectivity for both wired and wireless connection

• Status: Restored

• Event : Service Provider Network Interruption

• Schedule : March 05, 2025 (Wednesday) | 11:02 AM (PHT) - Ongoing

• Activity Details :

We have monitored that the IPLC is currently down, and we already coordinated this to our service provider for their investigation.

During the incident time, a latency increase on VPC/RDP is expected as the connection will automatically failover on the VPN connection that serve as a backup.

• Service Impact : Latency Increase on RDP/VPC

• Status: Restored

• Event : Internet Service Provider Network Disruption

• Incident Date/Time : March 04, 2025 (Tuesday) | 5:24 AM (PHT) - Ongoing

• Activity Details : Hi Team,

We have observed that one of our internet uplink providers is currently down and we are already coordinating this to our service provider for investigation.

During the incident, only partial impact on network and internet connectivity for both wired and wireless connection is expected as we have another internet uplink circuit available for connection redundancy.

• Service Impact : Partial impact on network and internet connectivity for both wired and wireless connection – EPC Site (Colombia)

• Status: Recovered

• Event : Intermittent Internet and Network Connectivity

• Incident Time/Date: March 3, 2025 (Monday) | 11:09 PM (PHT) – March 6, 2025 (Thursday) | 7:11 PM (PHT) - Restored

• Activity Details : Our service provider field engineers have restored the affected circuit after fixing the fiber cut found within our building site premise. PNB site is now operating on full connection redundancy..

• Service Impact : Restored

• Event : Intermittent Internet and Network Connectivity

• Incident Time/Date: March 03, 2025 (Monday) | 11:09 PM (PHT) - Ongoing

• Activity Details : Hi Team,

We would like to inform you that one of our site-to-datacenter circuit is has experienced disruption around 11:09 PM. This has been reported to our provider for further investigation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – PNB Site