All systems are operational
Scheduled Maintenance
#SR-262892 | July 26, 2025 | 6F PNB Building, Makati | Uninterruptible Power Supply Replacement

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: July 26, 2025 (Saturday) | 08:00 AM – 12:00 PM (PHT)

• Activity Details:

Hi Team,

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: July 26, 2025 (Saturday) | 08:00 AM – 12:00 PM (PHT)

Past Incidents

23rd July 2025

No incidents reported

22nd July 2025

No incidents reported

21st July 2025

No incidents reported

20th July 2025

No incidents reported

19th July 2025

#SR-257442 | July 19, 2025 | Orient Square Building, Ortigas | Site to Datacenter Circuit Network Maintenance, scheduled 3 days ago

• Event: Installation of Additional Uninterruptible Power Supply

• Schedule: July 19, 2025 (Saturday) | 01:00 PM – 03:00 PM (PHT)

• Activity Details:

Hi Team,

As part of on-going efforts to improve service reliability and network availability, one of our service providers will conduct maintenance to install an additional uninterruptible power supply on their network equipment.

During the maintenance window, a maximum of 2 hours interruption on one of our OSB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

#SR-259746 | July 19, 2025 | Neutrinus Building, Baguio | Site to Datacenter Circuit Network Maintenance, scheduled 3 days ago

• Event: Data Link Layer Testing

• Schedule: July 19, 2025 (Saturday) | 10:00 AM - 12:00 PM (PHT)

• Activity Details:

Hi Team,

Please be informed that one of our service providers will conduct a network maintenance and testing on Saturday, July 19, 2025, from 10:00 AM – 12:00 PM (PHT) due to a recent incident that requires immediate action.

During the maintenance window, a maximum of 2-hour interruption is expected on one of our NTB Site to Datacenter Circuit. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

#SR-257676 | July 19, 2025 | JAKA Building, Makati | Internal Network Maintenance, scheduled 4 days ago

• Event: Infrastructure Risk Analysis and Mitigation Plan

• Schedule: July 19, 2025 (Saturday) | 1:00 PM – 3:00 PM (PHT)

• Activity Details:

Hi Team,

As part of our continued efforts to increase service reliability and availability, we will be conducting our Annual Business Continuity Plan (BCP) for Network Failover Testing at Jaka (JKB) Site.

During the maintenance activity, there will be a series of network and internet interruptions affecting both wired (LAN) and wireless connections. These interruptions may manifest in any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

Another advisory will be sent once this maintenance has been completed.

• Service Impact: Intermittent Network and Internet Connectivity for Onsite Users

18th July 2025

Network and Internet #INC-260060 | July 18, 2025| SCT site| Unplanned | Site to Datacenter Circuit Network Interruption

• Event: Partial network and internet connectivity disruption

• Schedule: July 18, 2025 (Friday) | 2:41 AM (PHT) – On going

• Activity Details: This is to inform you that 2 of our site-to-data center uplinks are monitored down. Site is currently UP on its tertiary link. This has been reported to the concerned third-party provider.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact: Partial Network Interruption– SM Clark Building, Pampanga

17th July 2025

No incidents reported

16th July 2025

No incidents reported

15th July 2025

No incidents reported

14th July 2025

No incidents reported