Past Incidents

[3/13/2022 | 6:00 PM] • Please be advised that our activity has been completed, All connection and network devices have been tested and confirmed operational. Please let us know if you have any questions regarding this.

[3/11/2022 | 3:02 PM] • Please be advised of an upcoming maintenance activity occurring on Sunday, March 13, 2022, to be performed by the IT Team. The maintenance will begin at BDO building at 7:00AM lasting until 8:00AM. They will then proceed to PNB building where it will begin at 9:00AM until 11:00AM. The aim of this activity is to address vulnerabilities on our Uninterruptible Power Supply (UPS) units. During the maintenance, our network devices will be shut down as the UPS will need to power cycle. No internet and network connectivity is expected during the power cycle. Please let us know if you have any questions regarding this.

[3/12/2022 | 6:00 PM] • Please be advised that our activity has been completed successfully, All connection and network devices have been tested and confirmed operational. Please let us know if you have any questions regarding this

[3/11/2022 | 3:29 PM] • Please be advised of an upcoming maintenance activity occurring on Saturday, March 12, 2022, at our Jaka building office to be performed by the IT Team. The maintenance will begin at 11:00am until 11:30AM. The aim of this activity is to address vulnerabilities on our Uninterruptible Power Supply (UPS) units. During the maintenance, our network devices will be shut down as the UPS will need to power cycle. No internet and network connectivity is expected during the power cycle. Please let us know if you have any questions regarding this.

[3/6/2022 | 11:34 PM] • The Maintenance has been completed successfully, we have tested the affected circuit and has been proven operational. Affected services are confirmed up and running.

[2/21/2022 | 11:34 PM] • Please be advised that one of our Datacenter uplink providers, RISE, will be conducting scheduled maintenance at Jaka Building on March 6, 2022 (2:00-3:00 pm GMT+8). The purpose of this maintenance is to replace their network device located at Jaka Building basement. This activity is estimated to take a maximum of 30 minutes of interruptions within the window time.