Past Incidents

[4/26/2022 | 10:23 PM] • Please be advised that there is an upcoming maintenance activity on Wednesday, May 4, 2022, to be conducted by one of our Internet Service Providers. The maintenance window will be from 6:00 PM to 2:00 AM (PHT) with an expected impact of an additional latency and loss of protection via their circuit.

[5/5/2022 | 7:00 AM] • Maintenance has been completed successfully.

[5/5/2022 | 1:49 PM] • The planned maintenance has been successfully completed. During the maintenance window, no issues were observed or reported. The circuit is back to its original working state.

[4/19/2022 | 9:15 PM] • Our provider will be performing necessary and emergency maintenance on May 3, 2022 6:00PM-10:00PM(GMT+8) to conduct traffic re-routing on their network infrastructure. We are expecting partial impact to our internet connectivity and might experience increased latency during the given maintenance periods. No service interruption is expected during the scheduled activities.

[4/29/2022 | 11:10 PM] • Please be advised that the UPS maintenance has been completed successfully. No outstanding alerts/issues has been observed related on this maintenance.

[4/27/2022 | 3:05 PM] • Please be advised of an upcoming UPS maintenance at GELDC Building, Angeles office scheduled for April 29, 2022 from 5:30PM to 6:30PM. During the maintenance window, please expect intermittent network and internet connectivity.

[4/28/2022 | 7:03 PM] • Please be advised that the main power has been restored at our EMAPTA Baguio office since 4:24 PM today, Thursday, 28 April 2022. All network devices are currently operational and accessible. No outstanding alerts have been observed related to this power outage.

[4/28/2022 | 1:22 PM] • Please be advised that there is a power outage experienced on Emapta Pilando Center Baguio at 1:09 PM today. The Building power supply is currently running through a power generator and were still in coordination with the building admin to get the root cause of this outage.

[April 23, 2022 | 11:23AM] • Please be advised that services at one of our Data Centers have been observed down. The current cause is unknown and we are currently in contact with our service provider. Due to only having one uplink to our Data Center, our offices at Angeles and IBM Plaza, Quezon City may experience no connectivity. Users connecting to our VPN are also impacted by this outage, and attempts to connect may fail.

[April 23, 2022 | 12:52PM] • We are currently in contact with our service provider and connections to our offices in Angeles and IBM Plaza, Quezon City have been restored. Our provider is currently working on the remaining issues with our services.

[April 23, 2022 | 5:42PM] • Issues relating to the unexpected power outage at one of our Data Centers have been resolved. All systems should be operational at this time. The incident report for this issue will be provided once released by our service provider.