Past Incidents

[22/092022 | 10:56PM] •Please be advised that our service provider will be conducting emergency maintenance on, September 24, 2022 (Saturday), The maintenance window will be from 6:00 PM to 10:00 PM (PHT).

Due to the way the network is setup, general users onsite may experience partial to no interruptions during the emergency maintenance, as they will be re-routed to our other available uplinks.

[24/092022 | 9:51PM] Please be advised the maintenance has been completed successfully, we have tested the affected circuit, and has been proven operational.

Affected services are confirmed up and running.

[22/09/22 | 9:34 PM PHT] • Please be advised that the Emapta Pilando Center switchover to its main power around 4:30 PM PHT. All network devices, internet connectivity, and services are operating as normal and no monitored alerts.

[22/09/22 | 5:00AM] • Please be advised that there is an ongoing power interruption at our EMAPTA Baguio office. We have received confirmation that the building is now running on its backup generator and a power supply is available.

All network and internet devices and services are operating as normal and no alerts are seen on our monitors.

[15/09/2022 | 5:09 PM PHT] • Please be advised that there will be scheduled maintenance on, September 20, 2022 (Tuesday), to be conducted by one of our Internet Service Providers. The maintenance window will be from 8:00 AM to 8:00 PM (PHT). Our service provider will be conducting a migration on their existing network. During the maintenance window, our service provider has advised us of an expected impact of 50ms switch hits.

[16/09/2022 | 5:54 AM] • Please be advised that one of our uplinks going to Saint Francis Square building is monitored to be down. We have raised the issue to our Internet Service Provider for further investigation. • Further updates will be sent as soon as they are available.

[16/09/2022] | 6:57 AM] • Please be advised that our affected data center uplink at Saint Francis Square was restored at 6:41 AM. We are currently monitoring for the link’s stability and will request for an RFO for this incident. • Further updates will be provided as soon as they are available.

[16/09/2022 | 1:36 PM] • Please be advised that one of our uplinks at Saint Francis Square is monitored to be down again since being stable earlier today at 6:45 AM. We have reported this to our Internet Service Provider for further investigation. • Further updates will be provided as soon as they are available.

[16/09/2022 | 5;06 PM] • Please be advised that the affected uplink is now up and stable for more than 3 hours. We will continue to monitor for the links stability. • Further updates will be provided as soon as they are available.