All systems are operational
Scheduled Maintenance
#SR-257442 | July 19, 2025 | Orient Square Building, Ortigas | Site to Datacenter Circuit Network Maintenance

• Event: Installation of Additional Uninterruptible Power Supply

• Schedule: July 19, 2025 (Saturday) | 01:00 PM – 03:00 PM (PHT)

• Activity Details:

Hi Team,

As part of on-going efforts to improve service reliability and network availability, one of our service providers will conduct maintenance to install an additional uninterruptible power supply on their network equipment.

During the maintenance window, a maximum of 2 hours interruption on one of our OSB Site to Datacenter Circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

30th September 2022

No incidents reported

29th September 2022

No incidents reported

28th September 2022

No incidents reported

27th September 2022

Ticket#10168865 | September 27, 2022 | SFS | Network Service Provider Maintenance, scheduled 2 years ago

[29/09/2022| 10:14 AM] • Please be advised that our ISP postponed both scheduled maintenance activities. They will provide an update on the schedule as to when the activity will be implemented.

[14/09/2022| 12:10 PM] •Please be advised that there will be a scheduled maintenance on, September 27, 2022 (Thursday), to be conducted by one of our Internet Service Providers. The maintenance window will be from 8:00 AM to 8:00 PM (PHT). •Our service provider will be conducting a migration on their existing network. •During the maintenance window, our service provider has advised us an expected impact of 50 ms switch hits.

26th September 2022

No incidents reported

25th September 2022

Ticket#10171045 | September 25, 2022 | JMT | Planned Power Outage

[09/25/2022 | 9:48AM] • Please be advised that the JMT office in Ortigas is currently experiencing a power interruption.

The building admin has advised that they will not be reverting to backup power due to replacement of power meter. Approximate time to completion is 3 hours per meter with 2 meters to be replaced.

[9/25/2022 | 2:25 PM] • Please be advised that the power at site JMT has been restored. The building administrator has confirmed that the power maintenance has been completed. • All network and internet devices and services are operating as normal, and no alerts are seen on our monitors.

24th September 2022

Ticket#10170724 | September 24, 2022 | BET | Network Service Provider Maintenance, scheduled 2 years ago

[22/092022 | 10:56PM] •Please be advised that our service provider will be conducting emergency maintenance on, September 24, 2022 (Saturday), The maintenance window will be from 6:00 PM to 10:00 PM (PHT).

Due to the way the network is setup, general users onsite may experience partial to no interruptions during the emergency maintenance, as they will be re-routed to our other available uplinks.

[24/092022 | 9:51PM] Please be advised the maintenance has been completed successfully, we have tested the affected circuit, and has been proven operational.

Affected services are confirmed up and running.

23rd September 2022

No incidents reported

22nd September 2022

Ticket#10170531 | September 22, 2022 | NTB | Unplanned Power Outage

[22/09/22 | 9:34 PM PHT] • Please be advised that the Emapta Pilando Center switchover to its main power around 4:30 PM PHT. All network devices, internet connectivity, and services are operating as normal and no monitored alerts.

[22/09/22 | 5:00AM] • Please be advised that there is an ongoing power interruption at our EMAPTA Baguio office. We have received confirmation that the building is now running on its backup generator and a power supply is available.

All network and internet devices and services are operating as normal and no alerts are seen on our monitors.

21st September 2022

No incidents reported