Past Incidents

[19/10/2022 | 6:36 AM] • One of our Data Centers will perform Monthly load testing of Generator Sets from 8:40 AM on October 23, 2022, to 5:25 PM on the same day. This maintenance aims to keep power generators running at peak efficiency and reliability. No services will be interrupted during the maintenance.

[23/10/2022 | 12:05 PM] • Data Center monthly load testing of Generator Sets has been completed successfully.

[20/10/2022 | 6:45AM] • Please be advised that we have monitored some network performance issues at our St. Francis Square office. We have reported this to our service provider for checking and are currently awaiting feedback.

[21/10/2022 | 4:56AM] Please be advised that one of our datacenter uplinks is now stable, while the other is still degraded. This had already been scheduled for repairs. The current onsite impact is minimal because we have another uplink going to another Data Center that is already stable. If you are experiencing issues with internet connectivity, please submit a ticket to helpme@emapta.com and we will respond as soon as possible.

[23/10/2022 | 1:44AM] • Please be advised that the detected degraded circuit has now been restored. Full network connectivity is seen in operation at St. Francis Square as confirmed by our testing.

[18/10/2022 | 10:51 AM] • Please be advised that we have monitored one of our circuit uplinks to the Data Center in St. Francis Square as down. We have already alerted our service provider to this and are awaiting their reply. We are expecting the minimal impact on this outage as we have another uplink available to a different Data Center.

[18/10/2022 | 04:51 PM] • Please be advised that the affected circuit is now confirmed to be operational for almost an hour. We will continue to monitor for the links stability. • Further updates shall be provided as soon as they are available.

[10/15/2022 | 3:04 PM] •Please be advised that we have just received a notice from our service provider that they will be conducting emergency maintenance on October 16, 2022, Sunday from 2:00 AM to 3:00 AM (PH Time). There will be a Forty-five (45) minute service interruption within the maintenance window affecting network traffic passing through the data center link between TIM and ETP Datacenter.

[10/15/2022 | 11:40 PM] •Please be advised that our provider has moved the emergency maintenance from October 16, 2022 (Sunday) to October 17, 2022 (Monday) 2:00 AM to 3:00 AM (PHT).

[10/17/2022 | 4:00 AM] • The emergency maintenance has been successfully completed on its scheduled time.

[14/10/2022| 3:44 PM PHT] • Please be advised that we will be conducting a firmware upgrade on the wireless devices across the mentioned sites on October 15, 2022, and October 16, 2022, from 10:00 AM to 11:00 AM PHT. This upgrade is to resolve the current vulnerability on our access points.

[16/10/2022| 11:00 AM PHT] • The firmware upgrade has been successfully completed.

[12/10/2022 | 7:28 PM] • Please be advised that the emergency maintenance has been completed. We have checked the VPN connectivity and Forticlient connectivity should be working as usual.

[12/10/2022 | 6:53 PM] •Please be advised that we will be conducting an Emergency Fortigate VPN Upgrade from 7:00 PM – 7:30 PM (PHT) today, October 12, 2022. •The purpose of this maintenance is to remediate vulnerability and fortify the security of our network. •During the maintenance, you will be experiencing a 30-minute downtime on your VPN connectivity via Forticlient.