Past Incidents

• Maintenance Activity Result: Successfully Completed

• Event: IPLC Connectivity Maintenance

• Schedule: November 10, 2022 (Thursday) | 6:00 PM to 12:00 Midnight (PHT)

• Service Impact: May experience a 15-minute downtime within this window on the IPLC connection. But due to the way the network is setup, traffic should be automatically failover to the VPN connection.

[4/11/2022| 6:08 AM] • Please be advised that our provider's scheduled maintenance has been completed successfully. We also verified that the affected circuit is now fully operational. We will continue to monitor the circuit's stability.

[26/10/2022| 11:34 AM] •Please be advised that there will be a third-party service provider maintenance on November 03, 2022, from 6:00 PM to 2:00 AM (PHT) and it will affect our internet and network connectivity across all sites. •Our third-party service provider will be performing a hot swap of a line card on one of their devices to improve reliability and prevent future service interruptions. •During the maintenance window, the third-party service provider advised us that there will be an impact of 50ms switch hits plus loss of protection.

[3/11/2022| 6:00 PM] •Please be aware that our provider's scheduled maintenance has started. We have also noticed that the loss of protection caused by our service provider's maintenance has a partial impact on our internet connectivity.

[10/29/2022| 8:18 PM] •Please be advised that the uplink at our Angeles site is currently monitored to be down. We have raised the issue to our Internet Service Provider for further investigation.

[10/29/2022| 11:08 PM] •Please be advised that there may have been a power interruption in GELDC Angeles which may have impacted the availability of our internet connectivity onsite.

[10/31/2022 | 6:00 AM] • Site connectivity and power has been restored to normal working operations.

[27/10/2022 | 3:32 PM] • Please be advised that one of our data center uplinks went down from 3:14 PM – 3:20 PM earlier today. The impact of the outage may be partial slowness on internet connectivity across all sites. • The incident has been reported to our Internet Service Provider for further investigation. • Updates shall be provided as soon as they are available.

[29/10/2022| 6:12 AM] • Please be advised that the maintenance has been completed successfully, we have checked the affected circuit and has been proven operational.

[26/10/2022| 5:24 PM] •Please be advised that there will be a scheduled maintenance on October 26, 2022, to be conducted by one of our third-party service provider. The maintenance window will be from 5:00 AM to 1:30 PM (PHT). •Our third-party service provider will be performing a necessary card replacement for the network growth. •During the maintenance window, as advised by our third-party service provider there would be an expected impact of 50ms switch hits plus loss of protection within the change window.

[23/10/2022 | 5:35PM] •Please be advised that our OSB office in Ortigas is currently suffering from a UPS failure. Our network devices that are connected to the faulty Power Supply are currently inoperable. We're still looking into the problem.

[23/10/2022 | 10:35PM] Please be advised that our on-site connectivity is now operational. Due to the defective UPS, our team has chosen to bypass the UPS and power our affected network equipment directly from the building generator. The UPS replacement was still in the works and will be installed once it arrives on site.

[24/10/2022 | 8:17PM] •Defective UPS at OSB has been replaced. Network rack and network devices within now have redundant power.