Past Incidents

• Event : Cable Corrective Maintenance

• Schedule : February 11, 2023 (Saturday) | 08:00 PM to 08:30 PM (PHT)

• Activity Details : Our internet service provider has been successfully completed this maintenance activity. The affected circuit has been stable and operational as usual.

• Service Impact : Latency Increase and Loss of Protection on Network and Internet Connectivity

• Summary Completion: Completed

• Event : Cable Corrective Maintenance

• Schedule : February 11, 2023 (Saturday) | 08:00 PM to 08:30 PM (PHT)

• Activity Details : One of our internet service provider will be conducting a cable corrective maintenance to normalize our circuit due to a cable incident near Hong Kong. During the maintenance window, a latency increase of 50ms switch hits plus of protection on network and internet connectivity is expected.

• Service Impact : Latency Increase and Loss of Protection on Network and Internet Connectivity

• Event : Optical Cable Corrective Maintenance

• Schedule : February 10, 2023 (Friday) | 6:59 AM to 01:00 PM (PHT)

• Activity Details : One of our internet service provider will be conducting a corrective maintenance on one of their optical cable. During the maintenance window, a latency increase of 50ms switch hits plus loss of protection is expected.

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Status: Canceled

• Event : Equipment Card Replacement

• Schedule : February 08, 2023 (Wednesday) | 4:00 PM to 6:30 PM (PHT)

• Activity Details : One of our internet service provider will be performing a card replacement due to an equipment degradation to avoid such prolong outage. During the maintenance window, there will be a latency increase of 50ms switch hits.

• Service Impact : Latency Increase on NCP IPLC Connectivity

• Status: Completed

• Event : IPLC Connectivity Outage

• Unscheduled : February 04, 2023 (Saturday) | 2:56 AM – 6:28 AM (PHT)

• Activity Details : IPLC has now been monitored up and running for nearly 4 hours. Our internet service provider informed us that the incident was caused by a fiber cable outage on their end. We will continue to monitor circuit stability.

Service Impact : NCP IPLC Connectivity

• Event : IPLC Connectivity Outage

• Unscheduled : February 04, 2023 (Saturday) | 2:56 AM – Ongoing (PHT)

• Activity Details : The NCP IPLC is currently monitored down, and we are working with our internet service provider to further investigate this incident.

Service Impact : NCP IPLC Connectivity

• Event : Server Maintenance Upgrade

• Schedule : February 03, 2023 (Friday) | 4:30 PM to 5:30 PM (PHT) - Cancelled

• Activity Details : Our AWS Domain Controller maintenance activity upgrade has been cancelled due to some technical concern that needs to review and further evaluate to avoid such major risk on our IT Infrastructure.

Service Impact : Empower, ETAP/ATS , Cheer Portal , IPAM Web Portal

• Event : IPLC Connectivity Outage

• Unscheduled : February 01, 2023 (Tuesday) | 11:49 AM – 1:04PM (PHT) - Resolved.

• Activity Details : IPLC is now monitored up and stable for the last 2 hours. We received an information from our internet service provider that the incident outage is due to their third-party network provider fiber maintenance.

Service Impact : NCP IPLC Connectivity

• Event : IPLC Connectivity Outage

• Unscheduled : February 01, 2023 (Tuesday) | 11:49 AM – Ongoing (PHT)

• Activity Details : The NCP IPLC is currently monitored down and we already coordinating this to our internet service provider for further checking and investigation of this incident. During this incident time, the traffic will be automatically failover to the VPN connection resulting in increase of latency with the NCP VPCs.

Service Impact : NCP IPLC Connectivity

• Event : Unplanned Third-Party Provider Network Provider Outage - Alabang

• Time of Incident: January 29, 2023 2:05AM (PH Time)

• Time of Restoration: January 29, 2023 4:08PM (PH Time)

• Details : Uplink to Data Center impacted by third-party provider outage.

• Service Impact: No network and internet connectivity onsite.

• Resolution: Waiting for updates from Third Party Provider.

Event : Data Center Monthly Load Testing of Generator Sets - TIM Data Center - Cavite

Schedule : January 29, 2023 (Sunday) | 8:40 AM to 5:25 PM (PHT)

Activity Details : One of our data centers will be performing their monthly load testing for their generator sets. The purpose of this activity testing is to meet the National Fire Protection Association (NFPA) standards for security and reliability of their power generators. There will be no impact during the maintenance window.

Service Impact: Non-Impacting

Update: Monthly load testing has been successfully completed. No issues monitored during the said test.