Past Incidents

• Event : IBM site BCP Failover Testing

• Schedule : February 26, 2023 - 2:00 PM to 4:00 PM (PHT)

• Activity Details : BCP Failover Testing

• Service Impact : Intermittent LAN and Wireless Connectivity

• Status: Completed

• Event: IPLC Maintenance

• Schedule: February 22, 2023, 5:00 PM - 7:30 PM

• Reschedule : February 21, 2023, 5:00 PM - 7:30 PM

• Activity Details: Third-party provider hardware replacement due to an active temperature alarm.

Service Impact: 50ms switch hits during the maintenance window.

Status: Completed Successfully.

• Event : Network Device and Power shutdown

• Schedule :February 19, 2023 (Sunday) | 10:00 PM – February 20, 2023 (Monday)| 2:13 AM (PHT)

• Activity Details : We have monitored that our network devices were up and stable for three (3) days and 8 hours now since the water leak incident. JAKA site is now fully operational with the help as well of our facilities and admin for cleaning up the affected rooms and floor.

• Service Impact : Network Connectivity and Site power

• Status: Restored

• Event : Network Device and Power shutdown

• Schedule : February 19, 2023 - 10:00 PM (PHT) - Ongoing

• Activity Details : Around 10:00 p.m., we noticed the lobby and server room were filled with water. Tonight, we noticed smoke coming from the server room's extension wires. We decided to turn off network devices for the time being until we could assess the situation further.

• Service Impact : Network Connectivity and Site power

• Status: Ongoing

• Event : Decrease Port Link Aggregation

• Schedule : February 17, 2023 (Friday) | 6:00 PM to 7:00 PM - PHT

• Activity Details : We will be having a network activity involving our core device at PNB to further optimize user’s network experience. During the maintenance window, there will be minimal to no impact on internet and network connectivity.

• Service Impact :
Intermittent to no impact on Internet and Network Connectivity - PNB

• Status: Completed

• Event : Network and Internet Intermittency

• Unscheduled : February 16, 2023 (Thursday) | 3:40 PM – 5:13 PM (PH Time) : February 17, 2023 (Friday) | 11:00 AM (PHT)– Stability Monitoring : February 18, 2023 (Saturday) | 8:43 AM – 9:30 AM (PHT) – Restored and Observed Stable

• Activity Details : We have observed that the affected circuit has been up and stable for two (2) days and 20 hours now. We already requested an official incident report from our internet service provider and will provide once available and upon request.

• Service Impact : Partial Network and Internet Latency

• Incident Summary Result : Restored.

• Event : Network and Internet Intermittency

• Unscheduled : February 16, 2023 (Thursday) | 3:40 PM – 5:13 PM (PH Time) : February 17, 2023 (Friday) | 11:00 AM (PHT)– Stability Monitoring : February 18, 2023 (Saturday) | 8:43 AM (PHT) – Ongoing

• Activity Details : We have monitored the circuit to be flapping and this has been reported to our internet service provider for further checking.

• Service Impact : Partial Network and Internet Latency

• Event : Network Connectivity Issue

• Unscheduled : February 16, 2023 (Thursday) | 3:40 PM – 5:13 PM (PH Time) : February 17, 2023 (Friday) | 11:00 AM (PHT)– Stability Monitoring

• Activity Details : We have observed that our circuit has been stable for almost 4 hours now and we are still closely monitoring it as our internet service provider informed us that there’s still some restoration activity that is going on and needs to be completed. We are also chasing them for the a RFO on this incident and will provide once available and upon your request.

• Service Impact : Partial Network and Internet Latency

• Event : Network Connectivity Issue

• Unscheduled : February 16, 2023 (Thursday) | 3:40 PM – 5:13 PM (PH Time) : February 17, 2023 (Friday) | 11:00 AM (PHT)– Stability Monitoring

• Activity Details : We have observed that our circuit has been stable for almost 4 hours now and we are still closely monitoring it as our internet service provider informed us that there’s still some restoration activity that is going on and needs to be completed. We are also chasing them for the a RFO on this incident and will provide once available and upon your request.

• Service Impact : Partial Network and Internet Latency

• Event : Network Connectivity Issue

• Unscheduled : February 16, 2023 (Thursday) | 3:40 PM – 5:13 PM (PH Time) : February 17, 2023 (Friday) | 11:00 AM (PHT)– Ongoing

• Activity Details : We monitored that our circuit becomes unstable again and we already informed our internet service provider to look further and investigate this issue. During this incident time, there would a minimal to no impact on network and internet connectivity as we have another available internet circuit that will carry over the load traffic.

• Service Impact : Partial Network and Internet Latency

• Event : Fiber Cable Rectification and Transfer of Node

• 1st Schedule : February 05, 2023 (Sunday) | 10:00 AM to 12:00 NN (PHT) - Done • 2nd Schedule : February 12, 2023 (Sunday) | 10:00 AM to 12:00 NN (PHT) - Completed.

• Activity Details : We received a confirmation from our internet service provider that this maintenance activity has been successfully completed. The affected circuit has been up and proven to be operational as usual.

• Service Impact : Internet and Network Connectivity

• Summary Completion : Completed.

• Event : Fiber Cable Rectification and Transfer of Node

• 1st Schedule : February 05, 2023 (Sunday) | 10:00 AM to 12:00 NN (PHT) - Done • 2nd Schedule : February 12, 2023 (Sunday) | 10:00 AM to 12:00 NN (PHT) - Continuation

• Activity Details : Our internet service provider requested another test window for the rectification related to high loss connectivity between them and their 3rd party provider segment they found during their initial activity. During the maintenance window, there will possibly be a maximum of 4-hour downtime on our circuit that might cause an intermittent and possibly NO Internet and network connectivity.

•Service Impact : Internet and Network Connectivity

• Event : Fiber Cable Rectification and Transfer of Node

• Schedule : February 05, 2023 (Sunday) | 10:00 AM to 12:00 NN (PHT)

• Activity Details : Our third-party network provider will be doing some corrective maintenance on our circuit and will be doing some testing that may entail downtime. During the window time, expect intermittent and possibly NO internet and network connectivity.

•Service Impact : Internet and Network Connectivity

[February 11, 2023 | 8:30PM] •• Event : Unplanned |Internet Service Provider Network Outage

• Unscheduled :February 11, 2023 (Saturday) |8:30 PM – Ongoing

• Activity Details : The affected internet circuit uplink is now up and under stability monitoring. We are also following up our ISP for the root cause of the incident. We will update you accordingly.

• Service Impact : Partial Impact on Network and Internet Connectivity

• Status: Restored, For stability monitoring.