Past Incidents

• Event : Fiber Cable Rerouting

• Schedule : March 01, 2023 (Wednesday) | 6:00 PM to March 02, 2023 (Thursday) 12:00 Midnight (PHT) - Completed

• Activity Details : Our internet service provider has been successfully completed this maintenance activity. As monitored, the affected circuit is up and proven to be operation as usual.

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Summary result : Completed

• Event : Fiber Cable Rerouting

• Schedule : March 01, 2023 (Wednesday) | 6:00 PM to March 02, 2023 (Thursday) 12:00 Midnight (PHT

• Activity Details : One of our internet service provider will be doing a corrective maintenance by rerouting their fiber cable.

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Event : Internet Service Provider Maintenance

• Schedule : February 28, 2023 (Tuesday) – March 01, 2023 (Wednesday) | 6:00 PM – 2:00 AM (PH Time) - Completed

• Activity Details : Our internet service provider has been successfully completed the maintenance activity. As monitored, affected circuit is up and stable as well as proven operation as usual.

• Service Impact: 50ms switch hits during maintenance window.

• Result: Completed

• Event : Internet Service Provider Maintenance

• Schedule : February 28, 2023 5:00 PM - 7:30 PM

• Activity Details : Third party provider to migrate services for network resiliency.

Service Impact: 50ms switch hits during maintenance window.

• Event : Forticlient Authentication Issue

• Schedule : February 27, 2023 (Monday) | 9:15 PM – 9:46 PM (PH Time)

• Activity Details : We received reports earlier today that users were having trouble connecting to the VPN, which was restored around 9:46 PM. We will continue to monitor the situation to see if the problem reoccurs and investigate the root cause of this problem further.

• Service Impact : Forticlient VPN Connectivity

• Status: Monitoring and check the root cause of this incident.

• Event : Third-Party Network Outage

• Event Start : February 26, 2023 7:05AM

• Event End : February 26, 2023 7:34AM

• Service Impact : Network and internet outage

• Event : EMAPTA VMware ESXi Server Final Patching

• Schedule : February 25, 2023 (Saturday) | 12:00 NN - 4:00PM (PHT)

• Activity Details : The Maintenance has been completed successfully. We have tested the affected services and been proven operational.

• Service Impact :
EMAPTA VPN Server, DHCP Server, Domain Controller, File Server and Payroll Server

• Status: Completed Successfully.

• Event : EMAPTA VMware ESXi Server Final Patching

• Schedule : February 25, 2023 (Saturday) | 12:00 NN - 4:00PM (PHT)

• Activity Details : Our systems engineering and administration team will be having a final patching for our two (2) VMware ESXi server in two (2) of our Data centers. During the maintenance window, the affected services mentioned above will become offline.

• Service Impact :
EMAPTA VPN Server, DHCP Server, Domain Controller, File Server and Payroll Server

• Status: Completed Successfully.

• Event : Unplanned |Internet Service Provider Network Outage

• Unscheduled :February 23, 2023 (Thursday) | 9:15 PM – 9:34 PM

• Activity Details : Our Service Provider uplink has been restored. We are continuously monitoring the circuit stability and will chase our provider for the RFO.

• Service Impact : Partial Impact on Network and Internet Connectivity

• Event : Unplanned |Internet Service Provider Network Outage

• Unscheduled :February 23, 2023 (Thursday) | 9:15 PM – ongoing

• Activity Details : One of our internet service provider circuit uplink has been monitored down. We already coordinating this incident to our ISP and waiting for the response. But due to the way of our network is setup just a minimal to no impact on network and internet connectivity will be experience as we have another available circuit uplink to carry over the load traffic

• Service Impact : Partial Impact on Network and Internet Connectivity

[February 22, 2023 | 9:00PM] •• Event : Unplanned |Internet Service Provider Network Outage

• Unscheduled :February 22, 2023 (Wednesday) |9:00 PM – 9:55 PM

• Activity Details : The affected services now up and under stability monitoring.

• Service Impact : Partial Impact on Network and Internet Connectivity

• Status: Restored, For stability monitoring.

• Event : Network Device and Power shutdown

• Schedule :February 19, 2023 (Sunday) | 10:00 PM – February 20, 2023 (Monday)| 2:13 AM (PHT)

• Activity Details : We have monitored that our network devices were up and stable for three (3) days and 8 hours now since the water leak incident. JAKA site is now fully operational with the help as well of our facilities and admin for cleaning up the affected rooms and floor.

• Service Impact : Network Connectivity and Site power

• Status: Restored

• Event : Network Device and Power shutdown

• Schedule : February 19, 2023 - 10:00 PM (PHT) - Ongoing

• Activity Details : Around 10:00 p.m., we noticed the lobby and server room were filled with water. Tonight, we noticed smoke coming from the server room's extension wires. We decided to turn off network devices for the time being until we could assess the situation further.

• Service Impact : Network Connectivity and Site power

• Status: Ongoing