All systems are operational
Scheduled Maintenance
#SR-262892 | July 26, 2025 | 6F PNB Building, Makati | Uninterruptible Power Supply Replacement

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: July 26, 2025 (Saturday) | 08:00 AM – 12:00 PM (PHT)

• Activity Details:

Hi Team,

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: July 26, 2025 (Saturday) | 08:00 AM – 12:00 PM (PHT)

Past Incidents

28th March 2023

Ticket#10207294 | March 29 - 30, 2023| The Orient Square Building (OSB | Power Service Maintenance, scheduled 2 years ago

• Event : Genset Preventive Maintenance and Load Testing with Minor Power Fluctuations

• Schedule : March 29 to 30, 2023 (Wednesday and Thursday) between 8:00 AM to 5:00 PM (PHT)

• Activity Details : The facilities and building admin will be conducting a preventive maintenance on their building gensets to ensure the good operating and working condition. During the maintenance window, a minor power fluctuation is expected due to the transferring of power from Normal to Emergency and Vice Versa.

• Service Impact : Building Power Supply at OSB Site

• Status: Completed

19th March 2023

Ticket#10206383 | March 19, 2023 | SFS | Data Center Uplink Connectivity Maintenance, scheduled 2 years ago

• Event : Fiber Optic Cable Cutover

• Schedule Primary : March 19, 2023 (Sunday) | 12:00 AM to 6:00 AM (PHT) • Schedule Backup : March 26, 2023 (Sunday) | 12:00 AM to 6:00 AM (PHT)

• Activity Details : Our ISP informed us that they will perform a fiber optic cable cutover

• Service Impact : Minimal to no Impact on SFS Internet Connectivity

• Status: Completed

12th March 2023

Ticket#10205482| March 12, 2023 | NTB and SFS | Capacity Upgrade, scheduled 2 years ago

• Event : IPLC Connectivity Maintenance

• Schedule : March 12, 2023 (Sunday) | 5:00 AM to 11:00 PM (PHT)

• Activity Details : One of our internet service provider will be doing a capacity upgrade on one of their splice box in Paris. ,During the maintenance window, a complete outage on the affected circuit is expected but to our network is setup all traffic should be automatically failover to VPN connection.

• Service Impact : NCP IPLC Connectivity

11th March 2023

No incidents reported

10th March 2023

No incidents reported

9th March 2023

Ticket#10207684 | March 09, 2023 | All VPN Users | Fortigate Firmware Upgrade (Emergency), scheduled 2 years ago

• Event : FortiGate Firmware Upgrade - Critical

• Schedule : March 9, 2023 (Thursday) | 5:00 PM to 5:30 PM (PHT)

• Activity Details : A critical security vulnerability was found in the current version of our FortiOS. Our IT Infrastructure team will be conducting an upgrade on our FortiOS to be implemented later this afternoon at 5:00 PM until 5:30 PM (PHT)

• Service Impact : Maximum of 30 minute downtime on our FortiClient VPN Access.

• Status: Successfully Completed

8th March 2023

No incidents reported

7th March 2023

Ticket#10206905 | March 7, 2023 | All MS Teams Users | MS Teams Service Degradation

• Event: Microsoft Teams Services deg

• Schedule: March 07, 2023 (Tuesday) - March 10, 2023 (Friday)| 10:05 AM - 11:00 PM

• Service Impact: Microsoft Teams Degradation.

Ticket#10206826 | March 07, 2023 | NTB | Partial Power Service Interruption, scheduled 2 years ago

• Event: Partial Power Service Interruption

• Schedule: March 07, 2023 (Tuesday) | 6:00 AM - 5:00 PM (PHT)

• Activity Details: NGCP has advised that a power maintenance has been scheduled for today from 6:00 AM - 4:00 PM.

• Service Impact: Building Power supply running on genset.

• Status: Building is now back to commercial power.

6th March 2023

No incidents reported

5th March 2023

No incidents reported

4th March 2023

No incidents reported

3rd March 2023

Ticket#10205868 |(March 03, 2023 | NTB and SFS | Line Mode Troubleshooting, scheduled 2 years ago

• Event : Planned IPLC Connectivity Maintenance

• Schedule :
March 03, 2023 (Friday) | 5:00 PM to 8:00 PM (PHT) March 07, 2023 (Tuesday) | 5:00 PM to 8:00 PM (PHT)

• Activity Details : One of our internet service provider will be performing a necessary troubleshooting on the line module related to the previous incident they encountered on their end. During the maintenance window, a latency increase of 50ms switch hits and loss of protection is expected.

• Service Impact : Latency and Loss of Protection on NCP IPLC Connectivity

• Status: Completed

2nd March 2023

No incidents reported