Past Incidents

• Event : Genset Preventive Maintenance and Load Testing with Minor Power Fluctuations

• Schedule : March 29 to 30, 2023 (Wednesday and Thursday) between 8:00 AM to 5:00 PM (PHT)

• Activity Details : The facilities and building admin will be conducting a preventive maintenance on their building gensets to ensure the good operating and working condition. During the maintenance window, a minor power fluctuation is expected due to the transferring of power from Normal to Emergency and Vice Versa.

• Service Impact : Building Power Supply at OSB Site

• Status: Completed

• Event : Fiber Optic Cable Cutover

• Schedule Primary : March 19, 2023 (Sunday) | 12:00 AM to 6:00 AM (PHT) • Schedule Backup : March 26, 2023 (Sunday) | 12:00 AM to 6:00 AM (PHT)

• Activity Details : Our ISP informed us that they will perform a fiber optic cable cutover

• Service Impact : Minimal to no Impact on SFS Internet Connectivity

• Status: Completed

• Event : Authentication Issues

• Schedule : March 11, 2023 (Saturday) | 10:00 AM (PHT) - On-going

• Incident Details : We are currently investigating an issue relating to authentication on our systems. This is affecting EMPOWER logins, EMAPTA VPN, book.emapta.com, etc. and may affect users connecting to wireless network in our sites. We have determined the root cause for this and we are working to resolve this.

• Service Impact : Unable to login using Empowerteams, book.emapta.com, and VPN credentials

• Status: Root cause determined, resolving.

• Event : FortiGate Firmware Upgrade - Critical

• Schedule : March 9, 2023 (Thursday) | 5:00 PM to 5:30 PM (PHT)

• Activity Details : A critical security vulnerability was found in the current version of our FortiOS. Our IT Infrastructure team will be conducting an upgrade on our FortiOS to be implemented later this afternoon at 5:00 PM until 5:30 PM (PHT)

• Service Impact : Maximum of 30 minute downtime on our FortiClient VPN Access.

• Status: Successfully Completed

• Event: Microsoft Teams Services deg

• Schedule: March 07, 2023 (Tuesday) - March 10, 2023 (Friday)| 10:05 AM - 11:00 PM

• Service Impact: Microsoft Teams Degradation.