Past Incidents

• Event : Power Service Maintenance

• Schedule : April 08, 2023 (Saturday) | 7:00 AM – Onwards (PHT)

• Activity Details : Our facilities and building admin will be conducting an annual electrical system preventive maintenance to guarantee continuous excellent performance of our building’s electrical system. During the maintenance window, there will be a total outage on the power supply of the building for a minimum of eight (8) hours since they will be shutting down the main power and generators sets will not be operational.

• Service Impact : Total Outage of Power Supply

• Status: Completed

• Event : Power Service Maintenance

• Schedule : April 07, 2023 (Friday) 11:00 PM to April 08, 2023 (Saturday) 8:00 AM (PHT)

• Activity Details : Our facilities and building admin will be conducting an annual preventive maintenance which includes transformers, switch gears and other electrical accessories to be inspected and recalibrated if necessary. During the maintenance window, there will be a total outage on the power supply of the buildings since they will be shutting down the main power and generators sets will not be operational.

• Service Impact : Total Outage of Power Supply

• Status: Completed

• Event : Planned Power Service Maintenance

• Schedule : April 06, 2023 (Thursday) | From 8:00 am onwards

• Activity Details :Our facilities and admin building will be conducting an electrical system preventive maintenance as part of their annual preventive maintenance activity to ensure that the building electrical systems is in its perfect condition. During the window time, there will be an estimated time of 1 hour preventive maintenance activity per floor and they will prioritize power interruptions per floors where tenants have their respective data center/server room.

• Service Impact : Power Supply Building

• Status: Completed

• Event : Annual Building Power Shutdown

• Schedule : April 5, 2023 (Wednesday) at 8:00PM to April 9, 2023 (Sunday), 3:00PM (PH Time)

• Activity Details : Hi Team,

Our Facilities and Building Admin will be conducting a scheduled annual building power shutdown from April 5, 2023, to April 9, 2023, at our office in BDO Equitable Tower (BET).

Our office will experience a total loss of power during the maintenance period, as the generator sets will not be operational. In line with this, the network devices on-site will be powered down before the activity begins.

• Service Impact : Building Power Supply

• Status: Completed

• Event : Planned IPLC Connectivity Maintenance

• Schedule : March 21, 2022 (Tuesday) at 5:00 AM to 1:00 PM (PH Time)

• Activity Details : Emergency maintenance will be performed in order to fix a damaged cable in the Paris area.

• Service Impact : No outage expected

• Status: Completed

• Event : EMAPTA Internal Network Maintenance

• Schedule : March 18, 2023 (Saturday) | 9:30 PM to 11:30 PM (PHT)

• Activity Details : We will be conducting a network activity maintenance to mitigate the network issues at PNB. During the window time, an intermittent on internet and network connectivity is expected.

• Service Impact :Intermittent network and internet connectivity

• Status: Completed

• Event : ISP Backhaul Failure

• Schedule : March 15, 2023 (Wednesday) | 6:00 PM (PHT) – March 16, 2023 (Thursday) 2:56 PM (PHT) - Restored

• Activity Details : Our ISP has been successfully restored the IPLC outage yesterday at exactly 11:30 AM (PHT) as well as the backhaul at exactly 2:56 PM (PHT). As per monitoring and observation, IPLC has been up and stable and the NCP VPC’s are now at a normal latency range.

As per our ISP they will provide the official RFO by 03/21/2023 and will provide upon your request.

• Service Impact : +50ms latency on NCP VPC and IPLC Outage

• Status: Restored

• Event : ISP Backhaul Failure

• Schedule : March 15, 2023 (Wednesday) | 6:00 PM (PHT) - Ongoing

• Activity Details : We have monitored that our IPLC is currently monitored down, and we are already doing a necessary follow up to our ISP and waiting for their response for a ETR. During this incident time, the traffic will be automatically failover to the VPN connection resulting in increase of latency with the NCP VPCs.

• Service Impact : +50ms latency on NCP VPC and IPLC Outage

• Status: Ongoing restoration

• Event : ISP Backhaul Failure

• Schedule : March 15, 2023 (Wednesday) | 6:00 PM (PHT) - Ongoing

• Activity Details : Our ISP informed us that they discovered a backhaul failure between Makati and Pasig (Philippines). The protected circuit remains operational, but the longer path will result in a +50 ms latency

• Service Impact : +50ms latency on VPC

• Status: Ongoing restoration