Past Incidents

• Event : ISP Essential Maintenance

• Schedule : April 29, 2023

• Activity Details : One of our Internet Service Provider will perform essential maintenance about Standard Splicing Works in Paris.

• Service Impact : Partial Outage on IPLC Connectivity

• Event : Cable Works

• Schedule : April 28, 2023 (Friday) | 4:00 AM to 12 NN (PHT) - Complete

• Our internet service provider has been successfully completed this maintenance activity.

• Service Impact : Total Outage on NCP IPLC Connectivity

• Event : Cable Works

• Schedule : April 28, 2023 (Friday) | 4:00 AM to 12 NN (PHT)

• Activity Details : One of our service provider will perform necessary cables works due to Network Growth. During the window time, eight (8) hours of downtime on the affected circuit is expected since the link will be down and alternate path will also be impacted by the current cable fault. However, due to our way the network is setup all traffic will be automatically failover to VPN connection resulting to increase latency in NCP VPC’s.

• Service Impact : Total Outage on NCP IPLC Connectivity

• Event : Provider Emergency Maintenance

• Schedule : April 21, 2023 (Friday) - April 22, 2023 (Saturday) - | 5:00 PM to 6:00 AM (PHT)

• Activity Details : One of our internet service provider will conduct an emergency maintenance to prevent a prolonged outage caused by a projected router failure. During the maintenance window, a 30 minute service interruption on their circuit will be experienced, however due to the way our network is configured, Minimal to no impact may experience.

• Service Impact :
Partial Impact on Internet and Network Connectivity – JKB

• Status : Completed Successfully

• Event : Unplanned IPLC Network Outage

• Schedule : April 19, 2023 (Wednesday) | 2:26 PM – Ongoing (PH Time)

• Activity Details :

We have observed that the IPLC is currently down, we are coordinating with our ISP to check the issue. Will provide updates accordingly.

• Service Impact : NCP VPC Latency

• Status - Completed

• Event : Power Service Interruption

• Schedule : April 18, 2023 (Tuesday) | 2:05 PM to 2:52 PM - Restored

• Activity Details : We just received an update from our GDB site that the main power has been restored and back to normal. We are still waiting for the facilities and building admin for the root cause of the outage

• Service Impact : Total Outage in Building Power Supply

• Event : Power Service Interruption

• Schedule : April 18, 2023 (Tuesday) | 2:05 PM - Ongoing

• Activity Details : We just received a report that our site at GDB Angeles is currently experiencing a total power supply outage and there were no Gensets as of the moment. We are now coordinating this with our facilities and building admin to get the root cause of the outage. We will update you accordingly.

• Service Impact : Total Outage in Building Power Supply

• Event : Chassis Replacement

• Schedule : April 12, 2023 (Wednesday) | 6:00 PM – 10:00 PM (PHT) - Cancelled • April 19, 2023 (Wednesday) | 6:00 PM to 10:00 PM (PHT) - Cancelled

• Activity Details : We just received an update from our service provider that this maintenance activity has been rescheduled from April 12 to April 19, 2023

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Event : Chassis Replacement

• Schedule : April 12, 2023 (Wednesday) | 6:00 PM – 10:00 PM (PHT)

• Activity Details : One of our internet service provider will be performing an emergency chassis replacement due to power drop and signal degradation. During the maintenance window, there will be a latency increase of 50ms switch hits plus loss of protection.

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity