Past Incidents

• Event : Data Center Monthly Load Testing of Generator Sets - TIM Data Center - Cavite

• Schedule : April 29, 2023 (Saturday) | 8:40 AM to 5:25 PM (PHT)

• Activity Details : One of our data centers will conduct monthly load testing on its generator sets. The goal of this activity testing is to ensure that their power generators meet the National Fire Protection Association (NFPA) standards for security and reliability. There will be no impact during the maintenance window.

• Service Impact :
Non-Service Affecting

• Event : StarHub Essential Maintenance

• Schedule : April 25, 2023

• Activity Details : The StarHub Telecoms will perform essential Fiber Diversion due to 3rd Party/Public works in Singapore.

• Service Impact :utage on NCP IPLC Connectivity

• Event : ISP Maintenance Activity

• Schedule : April 24, 2023

• Activity Details : One of our Internet Service Provider will perform a planned maintenance to migrate services and to improve network stability.

• Service Impact : Degraded Latency – All sites

• Event : Software Upgrade

• Schedule : April 22, 2023 (Saturday) | 12:00 Midnight to 6:00 AM (PHT)

• Activity Details : One of our internet service provider will be conducting a software upgrade on one of the device to its latest patch version to provide a more stable and reliable network connection. During the maintenance window, there will be a two (2) hours maximum downtime on the affected circuit but due to our way the network is setup a partial to no impact on network and internet connectivity maybe experience as we have another circuit internet uplink is available.

• Service Impact :
Partial Impact on Internet and Network Connectivity – SFS

• Status: Completed Successfully

• Event : Cold Reboot and/or Card Replacement

• Schedule : April 21, 2023 (Friday) | 5:00 PM to 9:00 PM (PHT) - Cancelled

• Activity Details : We just received an update from our service provider that this activity has been cancelled/withdrawn.

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Event : Cold Reboot and/or Card Replacement

• Schedule : April 21, 2023 (Friday) | 5:00 PM to 9:00 PM (PHT)

• Activity Details : One of our internet service provider will be performing a cold reboot and/or card replacement to resolve existing issues they’re currently having on their end. During the maintenance window, there will be a latency increase of 50 switch hits plus loss of protection on the affected circuit.

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Event : Chassis Replacement

• Schedule : April 12, 2023 (Wednesday) | 6:00 PM to 10:00 PM (PHT) - Cancelled : April 19, 2023 (Wednesday) | 6:00 PM to 10:00 PM (PHT) - Cancelled

• Activity Details : We just received an update from our service provider that this maintenance activity has been rescheduled from April 12 to April 19, 2023

• Service Impact : Latency Increase and Loss of Protection on Network and Internet Connectivity – All Sites

• Event : Chassis Replacement

• Schedule : April 12, 2023 (Wednesday) | 6:00 PM to 10:00 PM (PHT)

• Activity Details : One of our internet service provider will be performing an emergency chassis replacement due to power drop and signal degradation. During the maintenance window, there will be a latency increase of 50ms switch hits plus loss of protection.

• Service Impact :
Latency Increase and Loss of Protection on Network and Internet Connectivity – All Sites

• Event : Internet Uplink Outage

• Event Start : April 12, 2023 - 9:51AM - April 13, 2023 - 5:40 PM

• Activity Details: Our ISP restored the circuit at 5:40 PM (PHT), and it has been stable for 5 hours now. We have already requested an incident report for this interruption and will continue to monitor the circuit's stability.

• Service Impact : Partial internet outage. An alternate internet uplink is still operational.

• Event : Internet Uplink Outage

• Event Start : April 12, 2023 - 9:51AM - April 13, 2023 - 5:40 PM

• Activity Details: We just received an update from our service provider and they determined that the outage is due to a dual fiber outage found between Cavite and Makati affecting Philippine customers. No estimated time for restoration (ETR) yet provided but we are on a constant contact with them and will provide updates accordingly.

• Service Impact : Partial internet outage. An alternate internet uplink is still operational.

• Event : Internet Uplink Outage

• Event Start : April 12, 2023 - 9:51AM

• Service Impact : Partial internet outage. An alternate internet uplink is still operational.

• Status: Restored

• Event : EMAPTA Network and Internet Outage

• Unscheduled : April 11, 2023 (Wednesday) | 1:51 PM – 1:55 AM (PHT) – Restored

• Activity Details : Our internet uplink has been restored by our service provider at exactly 1:55 AM today and has been UP and Stable for five (5) hours now. As per our ISP the outage was caused by a subsea cable fault impacting our internet circuit.

• Service Impact : Partial to No Impact on Internet and Network Connectivity – All Sites

• Event : EMAPTA Network and Internet Outage

• Unscheduled : April 11, 2023 (Wednesday) | 1:51 PM (PHT) - Ongoing

• Activity Details : One of our internet service provider circuit uplink has been monitored down. We are already coordinating this incident to our provider and waiting for their response. Due to the way our network is setup, there will be minimal to no impact on network and internet connectivity as we have another available circuit uplink to carry over the load traffic.

• Service Impact : Partial to No Impact on Internet and Network Connectivity – All Sites

• Status: Restored