All systems are operational
Scheduled Maintenance
#SR-263497 | July 26, 2025 | All PH Sites | Site to Datacenter Circuit Network Maintenance

• Event: Service Provider New Firewall Migration

• Schedule: July 26, 2025 (Saturday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

As part of the ongoing efforts to provide an enhanced security and protection to our network, one of our service providers will conduct a Next Generation Firewall Upgrade on July 26, 2025, from 12:00 AM – 06:00 AM (PHT).

During the maintenance window, we expect a minimal to no impact on internet and network connectivity as automatic failover mechanisms are in place to ensure service continuity.

Further updates shall be provided as soon as they are available.

• Service Impact: Minimal to No Impact on Internet and Network Connectivity - All PH Sites

#SR-262892 | July 26, 2025 | 6F PNB Building, Makati | Uninterruptible Power Supply Replacement

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: July 26, 2025 (Saturday) | 08:00 AM – 12:00 PM (PHT)

• Activity Details:

Hi Team,

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: July 26, 2025 (Saturday) | 08:00 AM – 12:00 PM (PHT)

Past Incidents

7th April 2023

Ticket#10214360 | April 7, 2023 | SFS | Planned Network Device Firmware Upgrade, scheduled 2 years ago

• Event: Planned Network Device Firmware Upgrade

• Schedule: April 7, 2023 (Friday) from 9:00 PM to 10:00 PM (PHT)

• Activity Details: Network Device Firmware Upgrade. This upgrade is being performed to ensure optimal network performance.

• Service Impact: Maximum downtime of 20 minutes

• Status: Completed Successfully.

Ticket#10215299 | Date: April 7, 2023 | Site Affected: SFS and NTB | Planned 3rd Party Maintenance – Emergency, scheduled 2 years ago

• Event : Planned IPLC Connectivity Maintenance

• Schedule : April 7, 2023 (Friday) | 6:00PM to 10:00PM (PH Time)

• Activity Details : One of our Internet Service Provider has a planned maintenance scheduled on April 7, 2023 at 6 PM to 10 PM. Our carrier will perform emergency chassis replacement due to Power drop and Signal degradation.

• Service Impact : Additional 50ms latency on VPC

• Status: Completed

Ticket#10215301 | Date: April 7, 2023 | Site Affected: All sites | Planned Internet Service Provider Network Maintenance – Emergency, scheduled 2 years ago

• Event : Planned Connectivity Maintenance

• Schedule :
April 7, 2023 (Friday) | From 6:00PM to 10:00PM (PH Time)

• Activity Details :

One of our Internet Service Provider will perform emergency chassis replacement on April 7, 2023 from 6:00 PM to 10:00 PM due to Power drop and Signal degradation. During the maintenance window, there will be an increase on the latency of 50ms switch hits plus loss of protection on the internet and network connectivity.

• Service Impact : Latency Increase plus loss of protection on Network and Internet Connectivity – All Sites

• Status: Completed

Ticket#10214353 | April 7, 2023 | TIP | Planned Network Device Firmware Upgrade, scheduled 2 years ago

• Event : Planned Network Device Firmware Upgrade

• Schedule : April 7, 2023 (Friday) from 3:00 PM to 4:00 PM (PHT)

• Activity Details : Network Device Firmware Upgrade

• Service Impact : Maximum downtime of 20 minutes

• Status: Completed

6th April 2023

Network and Internet Ticket#10215423 | April 06, 2023 | Saint Francis Square (SFS) | Network and Internet Uplink Outage

• Event : Down Network and Internet Circuit

• Schedule : April 06, 2023 (Thursday) | 5:35 AM – 6:41 AM (PHT) - Restored

• Activity Details : Both of our internet circuit uplink at Saint Francis Square are now UP and we also determined that the issue has been caused by an electrical maintenance initiated by the building admin affecting our internet circuit uplinks..

• Service Impact : Total Outage on Network and Internet Connectivity at SFS - Restored

• Event : Down Network and Internet Circuit

• Schedule : April 06, 2023 (Thursday) | 5:35 AM (PHT) - Ongoing

• Activity Details : We have monitored that both of our internet circuit uplink is down at Saint Francis Square. We are currently further investigating the root cause of the issue with the building admin.

Let us know if you have questions or clarifications.

We will update you accordingly.

• Service Impact : Total Outage on Network and Internet Connectivity at SFS

Ticket#10214343 | April 6, 2023 | ASB | Planned Network Device Firmware Upgrade, scheduled 2 years ago

• Event : Planned Network Device Firmware Upgrade

• Schedule : April 6, 2023 (Thursday) from 5:00 PM to 6:00 PM (PHT)

• Activity Details : Network Device Firmware Upgrade. This upgrade is being performed to ensure optimal network performance.

• Service Impact : Maximum downtime of 20 minutes

• Status: Completed

Ticket#10214332 | April 6, 2023 | PNB | Planned Network Device Firmware Upgrade, scheduled 2 years ago

• Event : Planned Network Device Firmware Upgrade

• Schedule : April 6, 2023 (Thursday) from 9:30 AM to 10:30 AM (PHT)

• Activity Details: Network Device Firmware Upgrade. This upgrade is being performed to ensure optimal network performance

• Service Impact : Maximum downtime of 20 minutes

• Status: Completed

Ticket#10215253 | April 6 to 10, 2023 | The Ignacia Place (TIP)|Holy Week Building Administration and Facilities Maintenance, scheduled 2 years ago

• Event : Building Administration and Facilities Maintenance

• Schedule : April 06, 2023 (Thursday) to April 10, 2023 (Monday) - Completed.

• Activity Details : Our offices at The Ignacia Place are now Open and has been back to normal operations.

• Event : Building Administration and Facilities Maintenance

• Schedule : April 06, 2023 (Thursday) to April 10, 2023 (Monday)

• Activity Details : Hi Team,

Our building admin and facilities will be closing our offices from April 06 to 10, 2023 pursuant to proclamation No. 90 s. 2022 of the Office of the President in observance of the Holy week. In line with this, their security, engineering, and housekeeping personnel will be on their regular duty to ensure the safety and security, cleanliness, and smooth operation to upkeep the TIP building and facilities.

During this period, there will also be a maintenance activity to be conducted which stated below.

April 06, 2023

Repairing of Fire Exit Stairs railings and step ladder. Scrubbed ground floor hallway (Housekeeping)

April 07, 2023

Replacement of Defective main circuit breaker of 5th Floor. Shutting down of electric power of the building between 10 AM to 12 NN. General cleaning of overhead tank.

April 08, 2023

Cleaning of canopy glass at new building (Housekeeping and Maintenance) Continue floor scrubbing.

April 09, 2023

Flushing of Parking Area ground floor and basement by using the fire hydrant. Generator Set Test Run

April 10, 2023

Cleaning of all elevators doors and landing door.

Lastly, the office will resume on April 11, 2023.

• Service Impact : Building Tenants / Occupants

5th April 2023

Network and Internet Ticket#10215377 | April 5, 2023 | SFS | Partial Network Outage

• Event : Partial Network Outage - SFS

• Schedule : April 5, 2023 (Wednesday) | 11:22 PM - 7:08 PM

• Activity Details : We have observed that one of our circuits at our SFS site in Ortigas is currently down. The affected circuit has been reported to our upstream provider for further investigation. Due to the way our network is setup, minimal to no impact is expected as another uplink is available as backup.

• Service Impact : Minimal to no impact.

• Status: Restored

Ticket#10214325 | Arpil 5, 2023 | JKB | Planned Network Device Firmware Upgrade, scheduled 2 years ago

• Event : Planned Network Device Firmware Upgrade

• Schedule : April 5, 2023 (Wednesday) from 8:00 PM to 9:00 PM (PHT)

• Activity Details : Network Device Firmware Upgrade. This upgrade is being performed to ensure optimal network performance.

• Service Impact : Maximum downtime of 20 minutes

• Status: Completed

Ticket#10214324 | April 5, 2023 | BET | Network Device Firmware Upgrade, scheduled 2 years ago

• Event : Planned Network Device Firmware Upgrade

• Schedule : April 5, 2023 (Wednesday) from 7:00 PM to 8:00 PM (PHT)

• Activity Details : Planned Network Device Firmware Upgrade. This upgrade is being performed to ensure optimal network performance

• Service Impact : Maximum downtime of 20 minutes

•Status: Completed

4th April 2023

Network and Internet Ticket#10214680 | April 4, 2023 | OSB | Partial Network Outage

• Event : Partial Network Outage - OSB

• Schedule : April 4, 2023 (Tuesday) | 10:32 AM - Ongoing

• Activity Details : We have observed that one of our circuits at our OSB site is currently down. The affected circuit has been reported to our upstream provider for further investigation. Due to the way our network is setup, minimal to no impact is expected as another uplink is available as backup.

• Service Impact : Minimal to no impact.

Ticket#10213719 | April 04, 202 | NTB and SFS| IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : Cable Works

• Schedule : April 04, 2023 (Tuesday) | From 4:00am to 12:00nn (PHT)

• Activity Details : One of our internet service provider will be performing a necessary cable works on their network. During the maintenance window, there will be an eight (8) hours of downtime on the affected circuit but due to our network is setup the traffic will be automatically failover to the VPN connection.

• Service Impact : Total Outage on NCP IPLC Connectivity

• Status: Canceled

3rd April 2023

Ticket#10214354 | April 3, 2023| IPLC | Unplanned IPLC Connectivity Outage

• Event : IPLC Connectivity Outage

• Schedule : April 3, 2023

• Activity Details : We have monitored that our IPLC was down from 4:00 PM to 4:03 PM. We have already coordinated with our internet service provider and are waiting for their response.

During the incident, the traffic automatically failover to the VPN connection, resulting in an increase in latency with the VPCs.

• Service Impact : IPLC

Ticket#10214144| April 3, 2023 | SFS and NTB | Internet Upstream Degraded Services

• Event : Unplanned Network Service Issues

• Schedule : April 3, 2023 (Monday) | 7:44AM – 2:16 PM (PHT) – Restored and for stability monitoring

• Activity Details : We already reverted the changes of the connection for the affected tools of our clients yesterday at exactly 5:46 PM and monitored that the affected circuit has been stable for almost 20 hours now.

• Service Impact : Partial Outage Affecting Internet Connectivity ______________________________________________________________________________________________________________________________________________ • Event : Unplanned Network Service Issues

• Schedule : April 3, 2023 (Monday) | 7:44AM – 2:16 PM (PHT) – Restored and for stability monitoring

• Activity Details : We received an update from our internet service provider that the affected circuit has been restored and normalized now as per their support team they found a burst of traffic on one of their backbone links between Japan and Australia. We are also confirming from our end that the affected tools of our clients have been back to normal latencies. We will be reverting the changes on the connection of the affected clients earlier once we monitored the stability of restoration of the affected circuit. We will update you accordingly. Let us know if you have questions or clarifications.

• Service Impact : Partial Outage Affecting Internet Connectivity

• Event : Unplanned Network Service Issues

• Schedule : April 3, 2023 (Monday) | 7:44AM - Ongoing (PH Time)

• Activity Details : We have reached out and coordinated this incident to our internet service provider and unfortunately there’s no turnaround time yet, but we are doing the necessary follow ups. As of now we have migrated the reported affected clients to our other available internet uplink connection to lessen and minimize the impact for the meantime.

• Service Impact : Partial Outage Affecting Internet Connectivity

• Event : Unplanned Network Service Issues

• Schedule : April 3, 2023 (Monday) | 7:44AM - Ongoing (PH Time)

• Activity Details : One of our Internet Service Providers is having an outage partially impacting Internet connectivity. We have observed network degradation due to this. This may cause some instability issues going to some client tools and applications. We are currently working on a solution to minimize impact to the affected services.

• Service Impact : Partial Outage Affecting Internet Connectivity

2nd April 2023

Ticket#10213868 | April 2, 2023 | PNB | Emergency Network Maintenance, scheduled 2 years ago

• Event: Emergency Network Maintenance

• Schedule: April 2, 2023 (Sunday) | 7:00 PM - 9:00 PM

• Activity Details: PNB Network device firmware upgrade

• Service Impact: Intermittent Network Connectivity in PNB (4F and LGF)

• Status: Completed

1st April 2023

No incidents reported

31st March 2023

Ticket#10213711 | March 31, 2023 | All Sites| Internet Service Provider Network Maintenance, scheduled 2 years ago

• Event : Card Hardware Replacement

• Schedule : March 31, 2023 (Friday) | From 5:00 PM to 9:30 PM (PHT)

• Activity Details : One of our internet service provider will be proactively performing a card hardware placement due to high temperature related alarm they’re receiving which might be resulting to a longer outage if not be prevented. During the maintenance window, there will be an increase on the latency of 50ms switch hits plus loss of protection on the internet and network connectivity.

• Service Impact :Latency Increase plus loss of protection on Network and Internet Connectivity

• Status: Completed

Ticket#10213707 | March 31, 2023 | NTB and SFS| Card Hardware Replacement, scheduled 2 years ago

• Event : IPLC Connectivity Maintenance

• Schedule : March 31, 2023 (Friday) | From 5:00 PM to 9:30 PM (PHT)

• Activity Details : One of our internet service provider will be performing a proactive card hardware replacement due to high temperature related alarm they’re receiving which might be resulting to a longer outage if not be prevented. During the maintenance window, there will be an increase on the latency of 50ms switch hits plus loss of protection

• Service Impact : Latency Increase and Loss of Protection on NCP IPLC Connectivity

• Status: Completed

30th March 2023

INFINIVAN Ticket#10213442 | March 30, 2023 | All Sites | Unplanned | Internet Service Provider Uplink Outage

• Event : Unplanned |Internet Service Provider Network Outage

• Schedule : March 30, 2023 (Thursday) | 5:02 PM – 5:56 PM (PHT)

• Activity Details : One of our internet service provider circuit uplink has been monitored down. We are already coordinating this incident with our provider and waiting for their response.

• Service Impact : Partial Impact on Network and Internet Connectivity

• Status : Restored - Monitoring stability

Ticket#10213117 | March 30, 2023| All Sites | Planned Internet Service Provider Maintenance - Scheduled, scheduled 2 years ago

• Event : Equipment Card Replacement

• Schedule : March 30, 2023 (Thursday) at 5:00 PM to 7:30 PM (PH Time)

• Activity Details :

One of our office Internet Service Providers has a planned maintenance scheduled for March 30, 2023 at 5:00 PM to 7:30 PM. Our carrier will be conducting emergency hardware replacement line module in Taiwan due to a potential High IXD temperature alarm that may potentially cause circuits/hardware an Unplanned event and longer outage.

Expected impact will be +50ms latency. Internet connectivity will experience no downtime.

• Service Impact : Latency increase on Internet and Network Connectivity - All sites

• Status : Completed

29th March 2023

No incidents reported