Past Incidents

• Event : Decommissioning of ENET SSID Across All Sites

• Schedule : April 14, 2023 (Friday) |

• Activity Details : In our continuing efforts to improve the wireless experience across all sites, We are encouraging all EMAPTA Core Employees to start utilizing the new #EmaptaExperience wireless SSID starting today until the 7th of April. We will be decommissioning "ENET" wireless SSID on the 14th or April.

Our client-facing wireless SSID "E" will be unaffected by this change and will have another set of transition schedule and notification to be put in place.

• Service Impact : No connection to ENET SSID will be available after April 14, 2023.

• Status: Completed

• Event : Power Service Maintenance

• Schedule : April 08, 2023 (Saturday) | 7:00 AM – Onwards (PHT)

• Activity Details : Our facilities and building admin will be conducting an annual electrical system preventive maintenance to guarantee continuous excellent performance of our building’s electrical system. During the maintenance window, there will be a total outage on the power supply of the building for a minimum of eight (8) hours since they will be shutting down the main power and generators sets will not be operational.

• Service Impact : Total Outage of Power Supply

• Status: Completed

• Event : Power Service Maintenance

• Schedule : April 07, 2023 (Friday) 11:00 PM to April 08, 2023 (Saturday) 8:00 AM (PHT)

• Activity Details : Our facilities and building admin will be conducting an annual preventive maintenance which includes transformers, switch gears and other electrical accessories to be inspected and recalibrated if necessary. During the maintenance window, there will be a total outage on the power supply of the buildings since they will be shutting down the main power and generators sets will not be operational.

• Service Impact : Total Outage of Power Supply

• Status: Completed

• Event : Annual Building Power Shutdown

• Schedule : April 5, 2023 (Wednesday) at 8:00PM to April 9, 2023 (Sunday), 3:00PM (PH Time)

• Activity Details : Hi Team,

Our Facilities and Building Admin will be conducting a scheduled annual building power shutdown from April 5, 2023, to April 9, 2023, at our office in BDO Equitable Tower (BET).

Our office will experience a total loss of power during the maintenance period, as the generator sets will not be operational. In line with this, the network devices on-site will be powered down before the activity begins.

• Service Impact : Building Power Supply

• Status: Completed

• Event : Planned IT Infrastructure Maintenance - Scheduled

• Schedule : March 25, 2023 and April 1, 2023

• Activity Details : This is to inform you that our IT infrastructure team will be enabling the number matching for our M365 multifactor authentication to enhance the security feature, to prevent accidental approvals and to defend against MFA attacks.

Note: No user intervention is required.

The conditions below show the Multi Authenticator MFA experience.

1. Require users to enter the number displayed on the sign-in screen when approving an MFA request in authenticator.
2. Application context: Show users which application they’re signing into.
3. Location context: Show users their sign-in location based on the IP address of the device they’re signing into.

Service Impact: All core staffs will need to comply.

• Event : Unplanned IPLC Connectivity Outage

• Schedule : March 27, 2023 (Monday) | 6:03 am – 10:35 am (PHT) - Restored

• Activity Details : NCP IPLC has been successfully restored and monitored as up at exactly 10:35 am and stable for about 4 hours now. As observed also, NCP VPC were now at normal range latency.

• Service Impact : NCP IPLC Connectivity - Restored

• Event : Unplanned IPLC Connectivity Outage

• Schedule : March 27, 2023 (Monday) | 6:03 am – Ongoing (PHT)

• Activity Details : We have monitored that our NCP IPLC is currently down and we already coordinating this to our internet service provider and waiting for their response. During this incident time, the traffic will be automatically failover to the VPN connection resulting in increase of latency with the NCP VPCs.

• Service Impact : NCP IPLC Connectivity

• Event : Unscheduled Power Outage – Baguio Site

• Event Start : March 26, 2023 (Sunday) | 6:07 PM – March 27, 2023 (Monday) | 1:34 PM (PHT)

• Status: Our NTB site has been back to normal operations and our network devices has been powered up and stable for two (2) days now. Also, we have been informed that the fire incident is due to an electrical surge/arcing on the building’s battery room as per Bureau of Fire Protection Baguio (BFP) investigation.

• Service Impact : NTB site operations - Back to Normal Operations

• Event : Unscheduled Power Outage – Baguio Site

• Event Start : 6:07PM

• Status: We have confirmed reports of a fire incident at our EMAPTA office in Baguio. We have also confirmed that the fire is out and are currently assessing the situation.

• Service Impact : NTB site operations

• Event : TIM Data Center Monthly Load Testing of Generator Sets

• Schedule: March 25, 2023 - 8:40 AM - 5:25 PM (PHT) - Completed

• Activity Details : We received a confirmation that this activity has been successfully completed. No issues experience as expected.

• Service Impact : None

• Status: Completed

• Event : TIM Data Center Monthly Load Testing of Generator Sets

• Schedule: March 25, 2023 - 8:40 AM - 5:25 PM (PHT)

• Activity Details : Monthly Load Testing of Generator Sets

• Service Impact : None

• Status: Scheduled

• Event : Unplanned Internet Service Provider Network Outage.

• Schedule : March 23, 2022 (Thursday) |11:04 PM (PHT) - Ongoing

• Details : One of our circuit uplinks is currently monitored as down. We are already coordinating this to our internet service provider and waiting for their response. Just a partial to NO impact should be expected as we have another circuit uplink available to our internet gateway.

• Service Impact : Partial to NO Impact on Network and Internet Connectivity

• Issue: Fibre breakage in the area. Resolved 11:47 AM.

• Event: Emergency Network Maintenance

• Schedule: March 22, 2022 (Wednesday) | 8:00 PM - 9:00 PM

• Activity Details: Replacement of distribution switch

• Service Impact: Network and Internet Connectivity

• Status: Completed

• Event : Planned IPLC Connectivity Maintenance

• Schedule : March 21, 2022 (Tuesday) at 5:00 AM to 1:00 PM (PH Time)

• Activity Details : Emergency maintenance will be performed in order to fix a damaged cable in the Paris area.

• Service Impact : No outage expected

• Status: Completed