Some systems are experiencing issues
Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

10th June 2023

Ticket#10228931 | June 10, 2023 and July 01, 2023 | PNB | Creation of Span Protection, scheduled 1 year ago

• Event : Internet Service Provider Network Maintenance

Day 1 Primary Schedule: June 10, 2023 (Saturday) | 12:00 Midnight to 6:00 AM (PHT) Backup Schedule: June 17, 2023 (Saturday) | 12:00 Midnight to 6:00 AM (PHT) Day 2 Primary Schedule: July 01, 2023 (Saturday) | 12:00 Midnight to 6:00 AM (PHT) Backup Schedule: July 08, 2023 (Saturday) | 12:00 Midnight to 6:00 AM (PHT)

• Activity Details : One of our service provider’s technical team will be creating a span protection on one of their devices that will establish fiber resiliency and provide more stable link and reliable network connection.

During the maintenance window, users onsite may experience slightly increased latency on their network tools and connectivity to the internet.

Apologies for the inconvenience that it might cause.

Thank you for your understanding.

• Service Impact : Slightly increased latency on Thumbtack’s network and internet connectivity at PNB

2nd June 2023

Ticket#10227710| June 02, 2023 | NTB, PNB, BET and IBM Site| Internet Service Provider Network Maintenance, scheduled 2 years ago

• Event : Migration of Services to New Platform

• Schedule : June 02, 2023 (Friday) | 2:00 AM to 5:00 AM (PHT)

• Activity Details : One of our service provider will be migrating their services to a new platform to increase service availability and internet quality.

During the maintenance window, there will be a downtime on the affected circuits up to thirty (30) minutes and any redundant services will not be affected. But due to our way the network is setup, partial impact on network and internet connectivity may experience by user’s onsite and Work-from-home users that is accessing our internal network and resources as we have another available circuit uplink that serves as a backup.

Apologies for the inconvenience that it might cause.

Thank you for your understanding.

• Service Impact : Partial Impact on Internet and Network Connectivity at NTB, PNB, BET and IBM Site

• Status: Completed

30th May 2023

Ticket#10227746 | May 30 and 31, 2023 | TIP, IBM and TIM Data Center| Internet Service Provider Network Maintenance, scheduled 2 years ago

• Event : Migration of Services to New Platform

• Schedule : May 30, 2023 (Tuesday) | 2:00 AM to 5:00 AM (PHT) – Day 1 May 31, 2023 (Wednesday) | 2:00 AM to 5:00 AM (PHT) – Day 2

• Activity Details : One of our service provider will be migrating their services to a new platform to increase service availability and internet quality.

During the maintenance window, there will be a downtime on the affected circuits up to thirty (30) minutes and any redundant services will not be affected. But due to our way the network is setup, partial to no impact on network and internet connectivity as another uplink will still be available and serves as a backup.

Apologies for the inconvenience that it might cause.

Thank you for your understanding.

• Service Impact : Partial to No Impact on Internet and Network Connectivity at TIP, IBM and TIM Data Center

• Status: Canceled

29th May 2023

Ticket#10227123 | May 29, 2023 | NTB, PNB, BET and IBM Site | Internet Service Provider Network Maintenance, scheduled 2 years ago

• Event : Migration of Services to New Platform

• Schedule : May 29, 2023 (Monday) | 2:00 AM to 5:00 AM (PHT)

• Activity Details : One of our service provider will be migrating their services to a new platform to increase service availability and internet quality.

During the maintenance window, there will be a downtime on the affected circuits up to thirty (30) minutes and any redundant services will not be affected. But due to our way the network is setup, partial impact on network and internet connectivity may experience by user’s onsite and Work-from-home users that is accessing our internal network and resources as we have another available circuit uplink that serves as a backup.

Apologies for the inconvenience that it might cause.

Thank you for your understanding.

• Service Impact : Partial Impact on Internet and Network Connectivity at NTB, PNB, BET and IBM Site

• Status: Completed

28th May 2023

Ticket#10227274 | May 28, 2023 | JKB | Planned | Infrastructure Risk Analysis and Mitigation Plan at JAKA Building (JKB) - Makati City, scheduled 2 years ago

• Event : Infrastructure Risk Analysis and Mitigation Plan at JKB Building – Makati City

• Schedule : May 28, 2023 (Sunday) | 2:00 PM to 4:00 PM (PH Time)

• Activity Details : Planned IT Infrastructure Maintenance – Scheduled

• Service Impact : Intermittent LAN and Wireless Connectivity

• Status: Completed

27th May 2023

No incidents reported

26th May 2023

Ticket#10229681 | May 26, 2023| GDB| Unplanned Network Outage

• Event : Network and Internet Connectivity

• Schedule : 8:32:AM - 3:15 PM

• Activity Details : As per our service provider that this incident is caused by an outage in the area and their restoration team is already working on the found fault. We will update you accordingly.

Apologies for the inconvenience it has caused.

Thank you for your understanding.

• Service Impact : Internet Connectivity Downtime at GDB

• Event : Network and Internet Connectivity

• Schedule : 8:32:AM - Ongoing

• Activity Details :

We have observed that the internet circuit uplink at GDB site has been monitored down again at exactly 8:32 AM. We assured that we are on constant communication with our service provider and being handle on a high priority.

• Service Impact : Internet Connectivity Downtime at GDB

• Status: Restored by ISP

25th May 2023

Ticket#10229210 | May 25, 2023 | GDB | Unplanned | Network Outage at Global Eco-Link Development Corporation Building (GDB)

• Event : Unplanned Network Outage

• Schedule : May 25, 2023 (Thursday) | 5:02 AM – 6:10 AM (PHT)

• Activity Details : We observed that the circuit on the GDB site was down. We have already reported the issue to our internet service provider for further investigation into this outage.

• Service Impact : Internet Connectivity Downtime at GDB

• Status: Monitoring stability

24th May 2023

Ticket#10227334 | May 24, 2023| All Sites | Planned Internet Service Provider Maintenance, scheduled 2 years ago

• Event : Provider Essential Maintenance

• Schedule : May 24, 2023 (Wednesday) | 6:00 PM to 12:00 AM (PH Time)

• Activity Details :

One of our Internet Service Provider will perform essential maintenance on May 24, 2023. This activity aims to upgrade their hardware to improve network resiliency and stability.

• Service Impact : Partial impact on Network and Internet Connectivity – All Sites

• Status: Completed

23rd May 2023

Network and Internet Ticket#10228295 | May 23, 2023 | PNB | Network Provider Connectivity Issues

• Event : Network Performance Issues – PNB Office, Makati City

• Schedule : May 23, 2023 (Tuesday) | 6:50AM - Ongoing (PH Time)

• Activity Details : We have monitored some network performance issues at our PNB office in Makati going to one of our Data Centers. The expected impact of these issues are some slowness and possible disconnections to tools and websites being accessed. The impact is isolated to a few clients and those that are affected will be re-routed to a better and more stable route to our Data Center.

• Service Impact :
Selected Clients Onsite at PNB Office

Network and Internet Ticket#10228424 | May 23, 2023| Asian Star Building (ASB) | Network and Internet Connectivity Outage

• Event : Network and Internet Connectivity Outage

• Unscheduled : May 23, 2023 (Tuesday) | 9:00 AM – 2:25 PM (PHT) – Restored for stability monitoring

• Activity Details : We have monitored that our internet circuit uplink at ASB is now UP, network and internet connectivity should be back to normal operations and but we are still monitoring its stability. We will request for the RFO/IR from our service provider and will provide to you once available and upon your request.

• Service Impact : Total outage on Network and Internet Connectivity at ASB

• Event : Network and Internet Connectivity Outage

• Unscheduled : May 23, 2023 (Tuesday) | 9:00 AM - ongoing

• Activity Details : We have monitored that our internet circuit uplink at ASB is currently down, and we are now coordinating this with our service provider to further investigate the issue together with their third-party vendor

• Service Impact : Total outage on Network and Internet Connectivity at ASB

22nd May 2023

RISE Ticket#10227974 | May 22, 2023 | RISE PEERING, NTB,BET,PNB,IBM,JMT | Third-party Provider Network Maintenance

• Event : Internet Service Provider Network Network Outage

• Unscheduled : May 22, 2023 (Monday) | 5:17 PM – Ongoing (PHT)

• Event : We have monitored a network outage affecting one of our Internet uplink peers in Data Center, as well as one of our uplink circuits in NTB Baguio, PNB, Bet Makati Office, and IBM QC Office, and have reported this to our provider for investigation. Client staff onsite should experience minimal interruptions in connecting to the internet and network resources.

• Service Impact : Partial Impact on Internet and Network Connectivity at NTB, PNB, BET and IBM Site

• Event : Internet Service Provider Network Network Outage

• Unscheduled : May 22, 2023 (Monday) | 5:17 PM – Ongoing (PHT)

• Event : We have monitored a network outage affecting one of our Internet uplink peers in Data Center, as well as one of our uplink circuits in NTB Baguio, PNB, Bet Makati Office, and IBM QC Office, and have reported this to our provider for investigation. Client staff onsite should experience minimal interruptions in connecting to the internet and network resources.

• Service Impact : Partial Impact on Internet and Network Connectivity at NTB, PNB, BET and IBM Site

• Event : Internet Service Provider Network Network Outage

• Unscheduled : May 22, 2023 (Monday) | 5:17 PM – Ongoing (PHT)

• Event : Our Internet Service Provider is currently in transit to physically check their networking devices.

As of the moment, no ETR has been provided yet by our Internet Service Provider.

• Service Impact : Partial Impact on Internet and Network Connectivity at JMT,NTB, PNB, BET and IBM Site

Ticket#10226976| May 18, 2023| Global Eco-Link Development Corporation Building (GDB) - Angeles | Network and Internet Intermittency

• Event : Network and Internet Connectivity

• Unscheduled :May 21, 2023 (Sunday) | 8:07 PM – May 23, 2023 (Wednesday) | 10:45AM - Restored and for stability monitoring.

• Activity Details : Our third-party service provider has been successfully restored our fiber line and as observed that our internet circuit uplink at GDB is now UP and should be back to normal operation as usual but we are still monitoring its stability.

• Service Impact : Intermittency on Network and Internet Connectivity at GDB

• Event : Network and Internet Connectivity

• Unscheduled :May 21, 2023 (Sunday) | 8:07 AM – Ongoing restoration

• Activity Details : Working permit has been secured and third-party provider personnel has arrived at the office premise and conducting a necessary action to permanently fix the issue we have also informed that they found that our fiber line has been accidentally cut and determining what might be the cause of the said cut and restoration is ongoing.

We do really apologize for the inconvenience it has caused.

Thank you for your understanding. .

• Service Impact : Intermittency on Network and Internet Connectivity at GDB

• Event : Network and Internet Connectivity

• Unscheduled :May 21, 2023 (Sunday) | 8:07 AM – Ongoing restoration

• Activity Details : As per our service provider their third-party will be needing to conduct an onsite checking to further isolate the issue by their fiber team. We are now in coordination with our facilities and building admin for the working permit access of our service provider’s personnels.

We do really apologize for the inconvenience it has caused.

Thank you for your understanding. .

• Service Impact : Intermittency on Network and Internet Connectivity at GDB

• Event : Network and Internet Connectivity

• Unscheduled :May 21, 2023 (Sunday) | 8:07 AM – Ongoing restoration

• Activity Details : As per our service provider that this is incident is affected by an outage and they found a high temperature alert from their third-party provider on one of their nodes which is at 80°c. They are already checking the node and restoration is ongoing however they have no ETR provided yet.

We do really apologize for the inconvenience it has caused.

Thank you for understanding.

Thank you for your understanding. .

• Service Impact : Intermittency on Network and Internet Connectivity at GDB

• Event : Network and Internet Connectivity

• Unscheduled :May 21, 2023 (Sunday) | 8:07 AM – Waiting for third-party provider

• Activity Details : Our service provider is still waiting for their third-party provider to further investigate and have this permanently fix. Unfortunately, they don’t have an Estimated Time of Restoration (ETR) yet. But we assured that this is being escalated to our service provider and being handled on a high priority.

We do really apologize for the inconvenience it has caused.

Thank you for understanding.

Thank you for your understanding. .

• Service Impact : Intermittency on Network and Internet Connectivity at GDB

• Event : Network and Internet Connectivity

• Unscheduled :May 21, 2023 (Sunday) | 8:07 AM – Waiting for third-party provider

• Activity Details : The circuit was remained sporadic after the activity of our provider's third-party partner. Both our provider and their third-party are already aware of the situation and will conduct further checking to resolve the issue.

Apologies for the inconvenience that it might cause.

Thank you for your understanding. .

• Service Impact : Intermittency on Network and Internet Connectivity at GDB

• Event : Network and Internet Connectivity

• Unscheduled :May 18, 2023 (Thursday) | 7:09 AM – 3:30 PM (PHT) - Restored

• Activity Details : The third-party provider from our service provider has been conducted an isolation on of their node and they also replaced the SFP on one of the devices yesterday at exactly 3:30 PM and as monitored that the affected circuit has been stable for 17 hours and 30 minutes now.

We already requested our service provider to provide the RFO/IR on this incident and shall provide to you once available and upon your request.

Let us know if you have questions or clarifications.

• Service Impact : Intermittency on Network and Internet Connectivity at GDB

• Event : Network and Internet Connectivity

• Unscheduled : May 18, 2023 (Thursday) | 7:09 AM - Ongoing

• Activity Details : We have seen that the internet circuit uplink has been down at 8:36 am and then went up at exactly 8:39 am. Also, our service provider informed us they are now coordinating this with their third-party provider to further investigate this intermittency issue on the affected circuit. We will update you accordingly.

Apologies for the inconvenience that it might cause.

Thank you for your understanding.

• Service Impact : Intermittency on Network and Internet Connectivity at GDB

• Event : Network and Internet Connectivity

• Unscheduled : May 18, 2023 (Thursday) | 7:09 AM - Ongoing

• Activity Details : We have monitored that our internet circuit uplink at GDB has experiencing intermittency causing onsite user’s being disconnected from the network and internet but as of 7:16 am has been observed up and currently monitoring its stability.

We are already coordinating this with our service provider to further check the issue and we will update you accordingly.

Apologies for the inconvenience that it might cause.

Thank you for your understanding.

• Service Impact : Intermittency on Network and Internet Connectivity at GDB

• Event : Network and Internet Connectivity

• Unscheduled : May 21, 2023 (Sunday) | 8:02 PM - Ongoing

• Activity Details : The circuit was remained sporadic after the activity of our provider's third-party partner. Both our provider and their third-party are already aware of the situation and will conduct further checking to resolve the issue.

We are already coordinating this with our service provider to further check the issue and we will update you accordingly.

Apologies for the inconvenience that it might cause.

Thank you for your understanding.

• Service Impact : Intermittency on Network and Internet Connectivity at GDB.

• Event : Network and Internet Connectivity

• Unscheduled : May 21, 2023 (Sunday) | 8:02 PM - Ongoing

• Update : The circuit has been down since 8:07PM Today, and we have been following up with our provider for an update on their repair.

Please accept our apologies for any trouble this may create. Updates will be delivered as soon as they become available.

Thank you for your understanding.

• Service Impact : Internet Connectivity Downtime at GDB

• Event : Network and Internet Connectivity

• Unscheduled : May 21, 2023 (Sunday) | 8:02 PM - Ongoing

• Update : According to our provider, the circuit was impacted by a network outage of their third-party partner. Our provider was also waiting for confirmation from their partners restoration team regarding the severity of the outage and the ETA/ETR.

• Service Impact : Internet Connectivity Downtime at GDB

21st May 2023

No incidents reported

20th May 2023

No incidents reported

19th May 2023

No incidents reported

18th May 2023

No incidents reported