Some systems are experiencing issues

Past Incidents

12th June 2023

Ticket#10232082 | June 05, 2023/June 12, 2023 | PNB | Internet Service Provider Maintenance, scheduled 2 years ago

• Event : Barbacan FOC Bridge Cutover

Primary Schedule: June 05, 2023 | 12:00 AM – 5:00 AM (PHT) Backup Schedule: June 12, 2023 | 12:00 AM – 5:00 AM (PHT)

• Activity Details : One of our Internet Service Providers will be conducting a maintenance activity due to their FOC (fiber optic cable) being affected by the ongoing DPWH (Department of Public Works and Highways) project.

To secure their FOC, their technical team will need to cutover/transfer the temporary aerial FOC to avoid unwanted FOC cut.

During the maintenance window, users onsite may experience an hour (1) of downtime on the provided schedules.

Thank you for understanding.

• Service Impact : One hour downtime

8th June 2023

Ticket#10231673 | June 8, 2023| IPLC | Planned | Third-party Service provider Maintenance, scheduled 2 years ago

• Event : euNetworks Essential Maintenance

• Schedule : June 8, 2023 (Thursday) | 4:00 AM – 12:00 PM (PHT) - Completed

• Activity Details : Our service provider has been successfully completed this maintenance activity.

• Service Impact : Latency increase in NCP IPLC Connectivity

• Event : euNetworks Essential Maintenance

• Schedule : June 8, 2023 (Thursday) | 4:00 AM – 12:00 PM (PHT)

• Activity Details : The third-party provider from our internet service provider will perform Fiber works on partners network in Marseille, France.

• Service Impact : Latency increase in NCP IPLC Connectivity

Ticket#10231664 | June 8, 2023| IPLC | Planned | Third-party Service provider Maintenance, scheduled 2 years ago

• Event : Omantel Essential Maintenance

• Schedule :

June 8, 2023 (Thursday) | 2:00 PM – 6:00 PM (PHT)

• Activity Details :

The third-party provider from our internet service provider will be performing essential maintenance for card replacement in order to troubleshoot the "Temperature Out Of Range" alarm.

• Service Impact : Latency increase in IPLC Connectivity

• Status: Completed

3rd June 2023

No incidents reported

2nd June 2023

Ticket#10231802 | June 02, 2023 | NTB, BET and PNB | Third-party Network Provider Outage

• Event : Third-party Network Provider Uplink Outage - Multiple Sites

• Service Impact : Minimal to no impact on network connectivity.

• Status: Under investigation with service provider.

• Update: Resolved, waiting for updates from carrier.

1st June 2023

No incidents reported

31st May 2023

Network and Internet Ticket#10231123 | May 31, 2023 | NTB | Third-party Network Provider Uplink Outage

• Event : Third-party Network Provider Uplink Outage

• Service Impact : Minimal to no impact on network connectivity.

• Status: Restored

• Update: 11:21 PM (PHT) Circuit restored

Ticket#10230680 | May 31, 2023| TIP, IBM and TIM Data Center| Planned Internet Service Provider Network Maintenance, scheduled 2 years ago

• Event : Migration of Services to New Platform

• Schedule : May 31, 2023 (Wednesday) | 2:00 AM to 5:00 AM (PHT) – Day 1

• Activity Details : Our service provider has rescheduled this activity to May 31, 2023, from 2:00 AM to 5:00 AM. The schedule for Day 2 is yet to be announced.

• Service Impact : Partial to No Impact on Internet and Network Connectivity at TIP, IBM and TIM Data Center

• Status: Completed

30th May 2023

Network and Internet Ticket#10230749 | May 30, 2023| NTB | Third-party Network Provider Uplink Instability

• Event : Third-party Network Provider Uplink Instability

• Service Impact : Minimal to no impact on network connectivity.

• Status: Currently under investigation, reported to service provider for further checking.

Ticket#10230472 | May 30, 2023 | Client IPLC | Unplanned IPLC Connectivity Outage - May 30, 2023

• Event : IPLC Connectivity Outage

• Schedule : Unplanned IPLC Connectivity Outage

• Activity Details : We have monitored that our client IPLC was down at 5:53 AM. We have already coordinated with our internet service provider and are waiting for their response. During the incident, the traffic automatically failover to the VPN connection, resulting in an increase in latency with the client VPCs.

• Service Impact : Outage on IPLC Connectivity

• Status: Restored by ISP

29th May 2023

No incidents reported

28th May 2023

No incidents reported

27th May 2023

No incidents reported

26th May 2023

Ticket#10229681 | May 26, 2023| GDB| Unplanned Network Outage

• Event : Network and Internet Connectivity

• Schedule : 8:32:AM - 3:15 PM

• Activity Details : As per our service provider that this incident is caused by an outage in the area and their restoration team is already working on the found fault. We will update you accordingly.

Apologies for the inconvenience it has caused.

Thank you for your understanding.

• Service Impact : Internet Connectivity Downtime at GDB

• Event : Network and Internet Connectivity

• Schedule : 8:32:AM - Ongoing

• Activity Details :

We have observed that the internet circuit uplink at GDB site has been monitored down again at exactly 8:32 AM. We assured that we are on constant communication with our service provider and being handle on a high priority.

• Service Impact : Internet Connectivity Downtime at GDB

• Status: Restored by ISP

25th May 2023

No incidents reported