All systems are operational

Past Incidents

18th June 2023

Ticket#10233182 | June 18, 2023| IPLC and Direct Internet Access | Planned Internet Service Provider Network Maintenance, scheduled 2 years ago

• Event : Router Software Upgrade

• Schedule :
June 18, 2023 (Sunday) | 5:00 AM to 9:00 AM (PHT)

• Activity Details :

One of our service providers will be upgrading the software on one of their core routers to its latest version.

• Service Impact : IPLC and Direct Internet Access latency increase

• Status: Completed

Ticket#10233180 | June 18, 2023| NTB, PNB, JKB, SFS, BET, IBM, TIP and OSB | Planned Internet Service Provider Network Maintenance, scheduled 2 years ago

• Event : Router Software Upgrade

• Schedule : June 18, 2023 (Sunday) | 5:00 AM to 9:00 AM (PHT)

• Activity Details :

One of our service providers will be upgrading the software on one of their core routers to its latest version.

This activity is not expected to cause any downtime although users onsite may experience slightly increased latency on their network tools and connectivity to the internet.

• Service Impact : Internet Latency increase at NTB, PNB, JKB, SFS, BET, IBM, TIP and OSB Site

• Status: Completed

17th June 2023

Ticket#10234509 | June 17, 2023 | SFS| Interruption on clients Direct Internet Access (DIA) circuit, scheduled 2 years ago

• Event : Network Device Firmware Upgrade

• Schedule : June 17, 2023 (Saturday) | 7:00 PM to 8:00 PM (PHT)

• Activity Details : One of our service providers will be upgrading the firmware on one of their network devices. This activity will have an impact on SFS client secondary circuit (DIA).

• Service Impact : SFS client Direct Internet Access (DIA) Interruption

• Status: Completed

12th June 2023

Ticket#10234563 | June 12, 2023 | 12:00 AM – 5:00 AM (PHT)| Direct Internet Access| Planned Internet Service Provider Network Maintenance, scheduled 2 years ago

• Event : Barbacan FOC Bridge Cutover

• Schedule : June 12, 2023 | 12:00 AM – 5:00 AM (PHT)

• Activity Details : One of our Internet Service Providers will be conducting a maintenance activity due to their FOC (fiber optic cable) being affected by the ongoing DPWH (Department of Public Works and Highways) project.

• Service Impact : Network Connectivity DIA

• Status: Completed

Ticket#10233010 | June 11, 2023 9pm-11pm| SFS | Planned Power Service Maintenance - Scheduled, scheduled 2 years ago

• Event :
Troubleshooting of Automatic Transfer Switch (ATS)

• Schedule : June 11, 2023 9pm-11pm

• Activity Details : Our building administrator in St. Francis Square Building Office Ortigas will be conducting a maintenance to troubleshoot the Automatic Transfer Switch (ATS).

• Service Impact : Power Fluctuations in SFS Building

• Status: Completed

Ticket#10232082 | June 05, 2023/June 12, 2023 | PNB | Internet Service Provider Maintenance, scheduled 2 years ago

• Event : Barbacan FOC Bridge Cutover

Primary Schedule: June 05, 2023 | 12:00 AM – 5:00 AM (PHT) Backup Schedule: June 12, 2023 | 12:00 AM – 5:00 AM (PHT)

• Activity Details : One of our Internet Service Providers will be conducting a maintenance activity due to their FOC (fiber optic cable) being affected by the ongoing DPWH (Department of Public Works and Highways) project.

To secure their FOC, their technical team will need to cutover/transfer the temporary aerial FOC to avoid unwanted FOC cut.

During the maintenance window, users onsite may experience an hour (1) of downtime on the provided schedules.

Thank you for understanding.

• Service Impact : One hour downtime

11th June 2023

No incidents reported

10th June 2023

No incidents reported

9th June 2023

No incidents reported

8th June 2023

No incidents reported

7th June 2023

No incidents reported

6th June 2023

No incidents reported

5th June 2023

No incidents reported

4th June 2023

Network and Internet Ticket#10232136 | June 4, 2023 | OSB | Partial Network Outage

[June 4, 2023 | 6:08PM] • Event : Third-party Network Provider Outage • Details : One of our links going to our Datacenter is experiencing an outage. No impact is expected as another uplink is operational. • Service Impact : Partial Outage to internet and network connectivity.

[June 4, 2023 | 10:18PM] • Details : Our provider has observed that their access switch is inaccessible, and they have also requested their team to proceed and verify onsite after confirming with their third party that the circuit was monitored down on their end. They have given an ETA of 11 p.m. today. • Service Impact : Partial Outage to internet and network connectivity.

• Status: Restored by provider

Ticket#10232128 | June 4, 2023| IPLC | Planned Internet Service Provider Network Maintenance – Emergency, scheduled 2 years ago

• Event : Provider Emergency Maintenance (Mikrotik Firmware Upgrade)

• Schedule : June 4, 2023 (Sunday) | 9:00 PM to 10:00 PM (PH Time) – Completed

• Activity Details : Our service provider has informed us that they will conduct an emergency maintenance. The purpose of their maintenance is to upgrade the firmware of their Mikrotik NTU.

• Service Impact : IPLC Circuit Downtime

• Status: Completed

3rd June 2023

No incidents reported