Past Incidents

• Event : Infrastructure Risk Analysis and Mitigation Plan at JMT Site - Ortigas

• Schedule : June 25, 2023 (Sunday) | 12:00 PM – 2:00 PM (PH Time)

• Activity Details : As part of our ongoing effort to provide service reliability, we filed a change request to conduct BCP network failover testing on our JMT site.

• Service Impact : Intermittent LAN and Wireless Connectivity

• Status: Completed

• Event : Planned Internet Service Provider Network Maintenance

• Schedule : June 24, 2023 (Friday) | 7:00 PM to 8:00 PM

• Activity Details : One of our service provider will be upgrading the firmware of one of their device to increase service availability and quality.

During the maintenance window, there will be a maximum of one (1) hour of service interruption on the affected internet circuit however due to our way network is setup users onsite may experience a partial impact on internet and network connectivity as we have another internet circuit uplink available that serves as a backup.

Apologies for the inconvenience that it might cause.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Status: Completed

• Event : Network and Internet Connectivity

• Schedule : June 22, 2023 (Thursday) | 3:26 AM – 11:46 AM

• Details : Circuit connectivity has been restored as of 11:46 AM and will observe stability of the circuit. Official Incident Report has been requested from our provider and will be forwarded by request.

• Event : Network and Internet Connectivity

• Schedule : June 22, 2023 (Thursday) | 3:26 AM – Ongoing

• Activity Details : We have observed that the internet circuit uplink at GDB site has been monitored down. We have already reported the issue to our service provider for further investigation.

• Service Impact : Internet Connectivity Downtime at GDB

• Event : Partial Network Outage – IPLC

• Schedule : June 21, 2023 (Wednesday) | 1:01 AM - Ongoing (PH Time)

• Activity Details :

We have detected a network outage in IPLC Circuit. This has been escalated to our provider for further investigation.

• Service Impact : IPLC

• Status: Restored

• Event : Submarine Repair Works

• Schedule : June 15, 2023 - June 23, 2023 | 8:01 AM – 8:00 PM (PHT)

• Activity Details : One of our Internet Service Providers will be conducting an emergency maintenance to repair submarine cables on the 15th of June 2023 until the 23rd of June 2023.

• Service Impact : Partial Impact on Internet Connectivity Throughout the Repair Period

• Status: ISP did not proceed with the maintenance