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Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

25th June 2023

Ticket#10236332 | June 25, 2023| JMT| Planned IT Infrastructure Maintenance – Scheduled, scheduled 1 year ago

• Event : Infrastructure Risk Analysis and Mitigation Plan at JMT Site - Ortigas

• Schedule : June 25, 2023 (Sunday) | 12:00 PM – 2:00 PM (PH Time)

• Activity Details : As part of our ongoing effort to provide service reliability, we filed a change request to conduct BCP network failover testing on our JMT site.

• Service Impact : Intermittent LAN and Wireless Connectivity

• Status: Completed

Ticket#10236299 | June 25, 2023| OSB | Planned IT Infrastructure Maintenance – Scheduled, scheduled 1 year ago

• Event : Infrastructure Risk Analysis and Mitigation Plan at OSB Site - Ortigas

• Schedule : June 25, 2023 (Sunday) | 2:00 PM – 4:00 PM (PH Time)

• Activity Details :

As part of our ongoing effort to provide service reliability, we filed a change request to conduct BCP network failover testing on our OSB site.

• Service Impact : Intermittent LAN and Wireless Connectivity

• Status: Completed

24th June 2023

Ticket#10236485 | June 24, 2023| IBM Site |Firmware Upgrade, scheduled 1 year ago

• Event : Planned Internet Service Provider Network Maintenance

• Schedule : June 24, 2023 (Friday) | 7:00 PM to 8:00 PM

• Activity Details : One of our service provider will be upgrading the firmware of one of their device to increase service availability and quality.

During the maintenance window, there will be a maximum of one (1) hour of service interruption on the affected internet circuit however due to our way network is setup users onsite may experience a partial impact on internet and network connectivity as we have another internet circuit uplink available that serves as a backup.

Apologies for the inconvenience that it might cause.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Status: Completed

23rd June 2023

No incidents reported

22nd June 2023

Ticket#10238172 | June 22, 2023| GDB | Unplanned Network Outage

• Event : Network and Internet Connectivity

• Schedule : June 22, 2023 (Thursday) | 3:26 AM – 11:46 AM

• Details : Circuit connectivity has been restored as of 11:46 AM and will observe stability of the circuit. Official Incident Report has been requested from our provider and will be forwarded by request.

• Event : Network and Internet Connectivity

• Schedule : June 22, 2023 (Thursday) | 3:26 AM – Ongoing

• Activity Details : We have observed that the internet circuit uplink at GDB site has been monitored down. We have already reported the issue to our service provider for further investigation.

• Service Impact : Internet Connectivity Downtime at GDB

21st June 2023

Ticket#10237664 | June 21, 2023| IPLC| Unplanned Network Outage

• Event : Partial Network Outage – IPLC

• Schedule : June 21, 2023 (Wednesday) | 1:01 AM - Ongoing (PH Time)

• Activity Details :

We have detected a network outage in IPLC Circuit. This has been escalated to our provider for further investigation.

• Service Impact : IPLC

• Status: Restored

20th June 2023

No incidents reported

19th June 2023

No incidents reported

18th June 2023

No incidents reported

17th June 2023

No incidents reported

16th June 2023

No incidents reported

15th June 2023

Ticket#10235920 | June 15, 2023 - June 23, 2023| All Sites | Internet Service Provider Maintenance, scheduled 1 year ago

• Event : Submarine Repair Works

• Schedule : June 15, 2023 - June 23, 2023 | 8:01 AM – 8:00 PM (PHT)

• Activity Details : One of our Internet Service Providers will be conducting an emergency maintenance to repair submarine cables on the 15th of June 2023 until the 23rd of June 2023.

• Service Impact : Partial Impact on Internet Connectivity Throughout the Repair Period

• Status: ISP did not proceed with the maintenance