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Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

11th July 2023

Ticket#10239733 | July 11, 2023| All Sites | Planned ISP Connectivity Maintenance - Scheduled, scheduled 1 year ago

• Event : Third-party Network Provider Maintenance | Network Card Replacement

• Schedule : July 11, 2023 (Tuesday) | 6:00 PM to 9:00 PM (PHT)

• Activity Details : One of our internet service provider will be performing a card replacement due to high loss and to resolve existing issues they’re currently having on their end.

• Service Impact : Slightly increased latency – All Sites

• Status: Cancelled by our Service provider

Ticket#10239712| July 11, 2023 | IPLC | Planned IPLC Connectivity Maintenance - Scheduled, scheduled 1 year ago

• Event : Card Replacement

• Schedule : July 11, 2023 (Tuesday) | 6:00 PM to 9:00 PM (PHT)

• Activity Details : one of our internet service provider will be performing a card replacement due to high loss and to resolve existing issues they’re currently having on their end.

• Service Impact : Latency Increase and Loss of Protection on IPLC Connectivity

• Status: Cancelled by our service provider

3rd July 2023

No incidents reported

2nd July 2023

No incidents reported

1st July 2023

Ticket#10239095 | July 1, 2023| JAKA | Planned Internet Service Provider Network Maintenance, scheduled 1 year ago

• Event : Firmware Upgrade

• Schedule : July 1, 2023 (Saturday) | 7:00 PM to 8:00 PM (PHT)

• Activity Details :

One of our service provider will be upgrading the firmware of one of their device to increase service availability and quality.

• Service Impact :

Partial Impact on Internet and Network Connectivity – JAKA

• Status: Completed

30th June 2023

Ticket#10241317 | June 30, 2023| GDB | Internet Connectivity Downtime

• Event : Network and Internet Connectivity

• Schedule : June 30, 2023 (Friday) | 8:45 PM - 8:16 AM | July 1, 2023 (Saturday)

• Update: We have monitored that the affected circuit is now UP at exactly 8:16 AM and for stability monitoring until the given ETR (1PM) from our service provider.

• Status: Restored

29th June 2023

No incidents reported

28th June 2023

No incidents reported

27th June 2023

Network and Internet Ticket#10239870 |June 27, 2023 |Saint Francis Square | Internet Service Provider Network Interruption

• Event : Partial Network Outage

• Schedule : June 27, 2023 (Tuesday) | 12:10 PM – 2:47 PM (PHT) – For further checking

• Activity Details : We have monitored that the affected circuit is UP and Stable for 18 hours now. However, we observed that we are not getting the correct allocated bandwidth speed resulting user’s onsite that utilizing the affected circuit experience slow connectivity on their web-based tool and internet connection. We are now in coordination with our service provider and provided necessary information to them for further isolation of this issue.

Apologies for the inconvenience it might have caused.

Thank you for your understanding

• Service Impact : Partial Impact on Internet and Network Connectivity

• Status: Circuit is now back up. Coordinating with Service Provider for fix.

• Event : Partial Network Outage

• Schedule : June 27, 2023 (Tuesday) | 12:10 PM - Ongoing

• Activity Details : We have monitored that one of our internet circuit uplink is currently down and we are already coordinating this our service provider for further checking.

During the incident time, user’s onsite will experience partial to no impact on internet and network connectivity is expected as we have another available internet circuit uplink that servers as a backup.

Apologies for the inconvenience that it might have caused.

Thank you for your understanding.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Status: Circuit is now back up. Coordinating with Service Provider for fix.

• Event : Partial Network Outage

• Schedule : June 27, 2023 (Tuesday) | 12:10 PM - Ongoing

• Activity Details : Our provider is currently troubleshooting their problematic circuit, which may cause the circuit intermittently unavailable due to their troubleshooting. This may have a partial impact on internet and network connectivity onsite. We are still working with our provider to determine the ETR of their troubleshooting.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Status: Currently down, ETP is currently troubleshooting the issue together with their third party

• Event : Partial Network Outage

• Schedule : June 27, 2023 (Tuesday) | 12:10 PM - June 28, 2023 (Wednesday) | 6:39 PM

• Activity Details : We have been monitoring the affected circuit, which has remained stable for the past four hours. The bandwidth capacity of the circuit has already been tested and has successfully reached the desired capacity. Nevertheless, we are currently coordinating with our provider to confirm if a permanent fix has been implemented.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Status: Operational, BW Testing has been conducted and has successfully reached the desired capacity

26th June 2023

No incidents reported

25th June 2023

No incidents reported

24th June 2023

No incidents reported