Past Incidents

• Event : Third-party Network Provider Maintenance | Network Card Replacement

• Schedule : July 11, 2023 (Tuesday) | 6:00 PM to 9:00 PM (PHT)

• Activity Details : One of our internet service provider will be performing a card replacement due to high loss and to resolve existing issues they’re currently having on their end.

• Service Impact : Slightly increased latency – All Sites

• Status: Cancelled by our Service provider

• Event : Firmware Upgrade

• Schedule : July 1, 2023 (Saturday) | 7:00 PM to 8:00 PM (PHT)

• Activity Details :

One of our service provider will be upgrading the firmware of one of their device to increase service availability and quality.

• Service Impact :

Partial Impact on Internet and Network Connectivity – JAKA

• Status: Completed

• Event : Network and Internet Connectivity

• Schedule : June 30, 2023 (Friday) | 8:45 PM - 8:16 AM | July 1, 2023 (Saturday)

• Update: We have monitored that the affected circuit is now UP at exactly 8:16 AM and for stability monitoring until the given ETR (1PM) from our service provider.

• Status: Restored

• Event : Partial Network Outage

• Schedule : June 27, 2023 (Tuesday) | 12:10 PM – 2:47 PM (PHT) – For further checking

• Activity Details : We have monitored that the affected circuit is UP and Stable for 18 hours now. However, we observed that we are not getting the correct allocated bandwidth speed resulting user’s onsite that utilizing the affected circuit experience slow connectivity on their web-based tool and internet connection. We are now in coordination with our service provider and provided necessary information to them for further isolation of this issue.

Apologies for the inconvenience it might have caused.

Thank you for your understanding

• Service Impact : Partial Impact on Internet and Network Connectivity

• Status: Circuit is now back up. Coordinating with Service Provider for fix.

• Event : Partial Network Outage

• Schedule : June 27, 2023 (Tuesday) | 12:10 PM - Ongoing

• Activity Details : We have monitored that one of our internet circuit uplink is currently down and we are already coordinating this our service provider for further checking.

During the incident time, user’s onsite will experience partial to no impact on internet and network connectivity is expected as we have another available internet circuit uplink that servers as a backup.

Apologies for the inconvenience that it might have caused.

Thank you for your understanding.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Status: Circuit is now back up. Coordinating with Service Provider for fix.

• Event : Partial Network Outage

• Schedule : June 27, 2023 (Tuesday) | 12:10 PM - Ongoing

• Activity Details : Our provider is currently troubleshooting their problematic circuit, which may cause the circuit intermittently unavailable due to their troubleshooting. This may have a partial impact on internet and network connectivity onsite. We are still working with our provider to determine the ETR of their troubleshooting.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Status: Currently down, ETP is currently troubleshooting the issue together with their third party

• Event : Partial Network Outage

• Schedule : June 27, 2023 (Tuesday) | 12:10 PM - June 28, 2023 (Wednesday) | 6:39 PM

• Activity Details : We have been monitoring the affected circuit, which has remained stable for the past four hours. The bandwidth capacity of the circuit has already been tested and has successfully reached the desired capacity. Nevertheless, we are currently coordinating with our provider to confirm if a permanent fix has been implemented.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Status: Operational, BW Testing has been conducted and has successfully reached the desired capacity