Past Incidents

• Event : Network Device Software Upgrade

• Schedule :

Phase 1: July 16, 2023 (Sunday) | 9:00 AM to 5:00 PM (PHT) Phase 2: July 23, 2023 (Sunday) | 9:00 AM to 5:00 PM (PHT)

• Activity Details :

One of our service providers will be upgrading the software on one of their core routers to its latest version to increase service availability and internet quality.

• Service Impact : Internet Access latency increase – All Sites

• Status: Phase 1 completed Phase 2 completed

• Event : ISP Essential Maintenance

• Schedule : July 11, 2023 (Tuesday) 6:00 PM to July 12, 2023 (Wednesday) 2:00 AM (PHT)

• Activity Details :

One of our service provider will be performing essential maintenance to migrate circuits to new optimum path to improve reliability and prevent future service interruptions.

• Service Impact :

Partial Impact on Internet and Network Connectivity – All Sites

• Status: Completed

• Event : Power Interruption

• Schedule : June 7, 2023 (Friday) | 8:45 AM - On-going (PHT)

• Update: We have received a notification from our Facilities Admin that our NTB office experienced a power outage on July 7, 2023, at approximately 8:45 AM. The power outage was caused by a disconnected fuse link, and it was determined that the transformers were damaged. BENECO is still working on replacing the transformer with the same specifications. Meanwhile, the building is powered by two backup generators. Since last Friday, our BA has been alternating between its two backup generators to prevent the genset from overheating.

Power fluctuations are to be expected at NTB site during switching of generator set.

The building's power source is currently powered by a generator, and the impact is expected to be minimal.

• Status: Ongoing