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Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

16th July 2023

Ticket#10243307 | July 16, 2023 and July 23, 2023| Direct Internet Access | Planned Internet Service Provider Network Maintenance, scheduled 1 year ago

• Event : Network Device Software Upgrade

• Schedule :

Phase 1: July 16, 2023 (Sunday) | 9:00 AM to 5:00 PM (PHT) Phase 2: July 23, 2023 (Sunday) | 9:00 AM to 5:00 PM (PHT)

• Activity Details :

One of our service providers will be upgrading the software on one of their core routers to its latest version to increase service availability and internet quality.

• Service Impact : Direct Internet Access latency increase

• Status: Phase 1 completed Phase 2 completed

Ticket#10243308 | July 16, 2023 and July 23, 2023| All Sites | Planned Internet Service Provider Network Maintenance, scheduled 1 year ago

• Event : Network Device Software Upgrade

• Schedule :

Phase 1: July 16, 2023 (Sunday) | 9:00 AM to 5:00 PM (PHT) Phase 2: July 23, 2023 (Sunday) | 9:00 AM to 5:00 PM (PHT)

• Activity Details :

One of our service providers will be upgrading the software on one of their core routers to its latest version to increase service availability and internet quality.

• Service Impact : Internet Access latency increase – All Sites

• Status: Phase 1 completed Phase 2 completed

13th July 2023

Ticket#10242412 | July 13, 2023| IPLC | Planned | Third-party Service provider Maintenance, scheduled 1 year ago

• Event : Omantel Essential Maintenance

• Schedule : July 13, 2023 (Thursday) | 5:00 PM – 11:00 PM (PHT)

• Activity Details : The third-party provider from our internet service provider will be performing essential maintenance to troubleshoot "Input Signal Power Low" alarm in Fiber pair F2F and F5F at Marseille-2.

• Service Impact : Latency increase in IPLC Connectivity

• Status: Completed

11th July 2023

Ticket#10241962 | July 11, 2023| IPLC | IPLC Connectivity Maintenance, scheduled 1 year ago

• Event : IPLC Connectivity Maintenance

• Schedule : July 11, 2023 (Tuesday) 6:00 PM to July 12, 2023 (Wednesday) 2:00 AM (PHT)

• Activity Details :

One of our service provider will be performing essential maintenance to migrate circuits to new optimum path to improve reliability and prevent future service interruptions.

• Service Impact : Latency increase in IPLC Connectivity

• Status: Completed

Ticket#10241958 | July 11, 2023| All Sites| Planned Internet Service Provider Network Maintenance - Scheduled, scheduled 1 year ago

• Event : ISP Essential Maintenance

• Schedule : July 11, 2023 (Tuesday) 6:00 PM to July 12, 2023 (Wednesday) 2:00 AM (PHT)

• Activity Details :

One of our service provider will be performing essential maintenance to migrate circuits to new optimum path to improve reliability and prevent future service interruptions.

• Service Impact :

Partial Impact on Internet and Network Connectivity – All Sites

• Status: Completed

10th July 2023

No incidents reported

9th July 2023

No incidents reported

8th July 2023

No incidents reported

7th July 2023

Site Operational Status Ticket#10243578 | July 7, 2023 | GDB | Power Outage

• Event : Power Outage

• Schedule : June 7, 2023 (Friday) | 6:30 PM - On-going (PHT)

• Update: We have confirmed that power is back up at our GDB site.

• Status: Resolved

Power Ticket#xxxxx | July 7, 2023 | NTB | Power Interruption

• Event : Power Interruption

• Schedule : June 7, 2023 (Friday) | 8:45 AM - On-going (PHT)

• Update: We have received a notification from our Facilities Admin that our NTB office experienced a power outage on July 7, 2023, at approximately 8:45 AM. The power outage was caused by a disconnected fuse link, and it was determined that the transformers were damaged. BENECO is still working on replacing the transformer with the same specifications. Meanwhile, the building is powered by two backup generators. Since last Friday, our BA has been alternating between its two backup generators to prevent the genset from overheating.

Power fluctuations are to be expected at NTB site during switching of generator set.

The building's power source is currently powered by a generator, and the impact is expected to be minimal.

• Status: Ongoing

6th July 2023

No incidents reported

5th July 2023

No incidents reported

4th July 2023

No incidents reported

3rd July 2023

No incidents reported

2nd July 2023

No incidents reported