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Scheduled Maintenance
#SR-263497 | July 26, 2025 | All PH Sites | Site to Datacenter Circuit Network Maintenance

• Event: Service Provider New Firewall Migration

• Schedule: July 26, 2025 (Saturday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

As part of the ongoing efforts to provide an enhanced security and protection to our network, one of our service providers will conduct a Next Generation Firewall Upgrade on July 26, 2025, from 12:00 AM – 06:00 AM (PHT).

During the maintenance window, we expect a minimal to no impact on internet and network connectivity as automatic failover mechanisms are in place to ensure service continuity.

Further updates shall be provided as soon as they are available.

• Service Impact: Minimal to No Impact on Internet and Network Connectivity - All PH Sites

#SR-262892 | July 26, 2025 | 6F PNB Building, Makati | Uninterruptible Power Supply Replacement

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: July 26, 2025 (Saturday) | 08:00 AM – 12:00 PM (PHT)

• Activity Details:

Hi Team,

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: July 26, 2025 (Saturday) | 08:00 AM – 12:00 PM (PHT)

Past Incidents

13th July 2023

Ticket#10242412 | July 13, 2023| IPLC | Planned | Third-party Service provider Maintenance, scheduled 2 years ago

• Event : Omantel Essential Maintenance

• Schedule : July 13, 2023 (Thursday) | 5:00 PM – 11:00 PM (PHT)

• Activity Details : The third-party provider from our internet service provider will be performing essential maintenance to troubleshoot "Input Signal Power Low" alarm in Fiber pair F2F and F5F at Marseille-2.

• Service Impact : Latency increase in IPLC Connectivity

• Status: Completed

11th July 2023

Ticket#10241962 | July 11, 2023| IPLC | IPLC Connectivity Maintenance, scheduled 2 years ago

• Event : IPLC Connectivity Maintenance

• Schedule : July 11, 2023 (Tuesday) 6:00 PM to July 12, 2023 (Wednesday) 2:00 AM (PHT)

• Activity Details :

One of our service provider will be performing essential maintenance to migrate circuits to new optimum path to improve reliability and prevent future service interruptions.

• Service Impact : Latency increase in IPLC Connectivity

• Status: Completed

Ticket#10241958 | July 11, 2023| All Sites| Planned Internet Service Provider Network Maintenance - Scheduled, scheduled 2 years ago

• Event : ISP Essential Maintenance

• Schedule : July 11, 2023 (Tuesday) 6:00 PM to July 12, 2023 (Wednesday) 2:00 AM (PHT)

• Activity Details :

One of our service provider will be performing essential maintenance to migrate circuits to new optimum path to improve reliability and prevent future service interruptions.

• Service Impact :

Partial Impact on Internet and Network Connectivity – All Sites

• Status: Completed

Ticket#10239733 | July 11, 2023| All Sites | Planned ISP Connectivity Maintenance - Scheduled, scheduled 2 years ago

• Event : Third-party Network Provider Maintenance | Network Card Replacement

• Schedule : July 11, 2023 (Tuesday) | 6:00 PM to 9:00 PM (PHT)

• Activity Details : One of our internet service provider will be performing a card replacement due to high loss and to resolve existing issues they’re currently having on their end.

• Service Impact : Slightly increased latency – All Sites

• Status: Cancelled by our Service provider

Ticket#10239712| July 11, 2023 | IPLC | Planned IPLC Connectivity Maintenance - Scheduled, scheduled 2 years ago

• Event : Card Replacement

• Schedule : July 11, 2023 (Tuesday) | 6:00 PM to 9:00 PM (PHT)

• Activity Details : one of our internet service provider will be performing a card replacement due to high loss and to resolve existing issues they’re currently having on their end.

• Service Impact : Latency Increase and Loss of Protection on IPLC Connectivity

• Status: Cancelled by our service provider

4th July 2023

No incidents reported

3rd July 2023

No incidents reported

2nd July 2023

No incidents reported

1st July 2023

Ticket#10239095 | July 1, 2023| JAKA | Planned Internet Service Provider Network Maintenance, scheduled 2 years ago

• Event : Firmware Upgrade

• Schedule : July 1, 2023 (Saturday) | 7:00 PM to 8:00 PM (PHT)

• Activity Details :

One of our service provider will be upgrading the firmware of one of their device to increase service availability and quality.

• Service Impact :

Partial Impact on Internet and Network Connectivity – JAKA

• Status: Completed

30th June 2023

Ticket#10241317 | June 30, 2023| GDB | Internet Connectivity Downtime

• Event : Network and Internet Connectivity

• Schedule : June 30, 2023 (Friday) | 8:45 PM - 8:16 AM | July 1, 2023 (Saturday)

• Update: We have monitored that the affected circuit is now UP at exactly 8:16 AM and for stability monitoring until the given ETR (1PM) from our service provider.

• Status: Restored

29th June 2023

No incidents reported

28th June 2023

No incidents reported

27th June 2023

Network and Internet Ticket#10239870 |June 27, 2023 |Saint Francis Square | Internet Service Provider Network Interruption

• Event : Partial Network Outage

• Schedule : June 27, 2023 (Tuesday) | 12:10 PM – 2:47 PM (PHT) – For further checking

• Activity Details : We have monitored that the affected circuit is UP and Stable for 18 hours now. However, we observed that we are not getting the correct allocated bandwidth speed resulting user’s onsite that utilizing the affected circuit experience slow connectivity on their web-based tool and internet connection. We are now in coordination with our service provider and provided necessary information to them for further isolation of this issue.

Apologies for the inconvenience it might have caused.

Thank you for your understanding

• Service Impact : Partial Impact on Internet and Network Connectivity

• Status: Circuit is now back up. Coordinating with Service Provider for fix.

• Event : Partial Network Outage

• Schedule : June 27, 2023 (Tuesday) | 12:10 PM - Ongoing

• Activity Details : We have monitored that one of our internet circuit uplink is currently down and we are already coordinating this our service provider for further checking.

During the incident time, user’s onsite will experience partial to no impact on internet and network connectivity is expected as we have another available internet circuit uplink that servers as a backup.

Apologies for the inconvenience that it might have caused.

Thank you for your understanding.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Status: Circuit is now back up. Coordinating with Service Provider for fix.

• Event : Partial Network Outage

• Schedule : June 27, 2023 (Tuesday) | 12:10 PM - Ongoing

• Activity Details : Our provider is currently troubleshooting their problematic circuit, which may cause the circuit intermittently unavailable due to their troubleshooting. This may have a partial impact on internet and network connectivity onsite. We are still working with our provider to determine the ETR of their troubleshooting.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Status: Currently down, ETP is currently troubleshooting the issue together with their third party

• Event : Partial Network Outage

• Schedule : June 27, 2023 (Tuesday) | 12:10 PM - June 28, 2023 (Wednesday) | 6:39 PM

• Activity Details : We have been monitoring the affected circuit, which has remained stable for the past four hours. The bandwidth capacity of the circuit has already been tested and has successfully reached the desired capacity. Nevertheless, we are currently coordinating with our provider to confirm if a permanent fix has been implemented.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Status: Operational, BW Testing has been conducted and has successfully reached the desired capacity

26th June 2023

No incidents reported

25th June 2023

No incidents reported