Past Incidents

• Event : Omantel Essential Maintenance

• Schedule : August 02, 2023 (Wednesday) | 5:00 PM – 11:00 PM (PHT)

• Activity Details :

The third-party provider from our internet service provider will be performing a maintenance to troubleshoot "Input Signal Power Low" alarm in Fiber pair F2F and F5F at Marseille-2.

• Service Impact : Latency increase in IPLC Connectivity

• Status: Completed

• Event : Third-party Network Provider Maintenance | Cable Repair

• Schedule : August 1, 2023 (Tuesday) | 5:00 AM to 9:00 AM (PHT)

• Activity Details :

One of our ISP’s third party provider will be performing a corrective maintenance in order to repair a cable which has been damaged by civil works.

• Service Impact : No service impact expected

• Status: Completed

• Event : Planned IT Infrastructure Maintenance

• Schedule : July 30, 2023 (Sunday) | 2:00PM to 4:00 PM (PHT)

• Activity Details : As part of our ongoing effort to provide service reliability, we filed a change request to conduct BCP network failover testing on our TIP site. During the maintenance period, the entire site will have intermittent LAN and wireless connectivity.

• Service Impact : Intermittent LAN and Wireless Connectivity

• Status: Completed

[July 24, 2023 | 4:13PM ] • Event : Third-party Network Provider Outage • Details : One of our links going to our Datacenter is experiencing an outage. No impact is expected as another uplink is operational. • Service Impact : Partial Outage to internet and network connectivity. • Update2: We have received an update from our provider indicating that the circuit is currently down due to a possible fiber fault. To resolve this matter promptly, they will be conducting an onsite inspection. Rest assured, our team is closely monitoring the situation, and we will keep you informed of any developments. Further updates will be provided as soon as they become available.

•Status: Restored by provider (July 25,2023 at 2:32 AM)

• Event : Unplanned Network Outage

• Service Impact : Users onsite not able to access the network and internet

• Status: Ongoing

• Update: Resolved, coordinating with ISP for findings.

• Event : Power Outage

• Schedule : June 17, 2023 (Monday) | 2:27 PM - 2:45 PM

• Update: Power has been successfully restored at our GDB office, and we have confirmed that the network connectivity is now up and running smoothly.

• Status: Restored (for monitoring)