Past Incidents

• Event : Third-party Network Provider Maintenance | Network Card Replacement

• Schedule : August 07, 2023 (Monday) | 5:00 PM to 7:30 PM (PHT)

• Activity Details : One of our internet service providers will be performing a card replacement due to high temperatures detected during their most recent network scan.

• Service Impact : Latency Increase on IPLC Connectivity

• Status: Completed successfully

• Event : Network Provider Maintenance

• Schedule : August 05, 2023 (Saturday) | 8:00AM to 5:00PM (PH Time)

• Activity Details : One of our Data Centers will perform a scheduled maintenance on August 05, 2023. This activity is for the continuous improvement of their facility and to avoid any future problems that may be encountered.

• Service Impact : Maximum of 30 minutes downtime on the Internet at GDB

• Status: Completed

• Event : Omantel Essential Maintenance

• Schedule : August 02, 2023 (Wednesday) | 5:00 PM – 11:00 PM (PHT)

• Activity Details :

The third-party provider from our internet service provider will be performing a maintenance to troubleshoot "Input Signal Power Low" alarm in Fiber pair F2F and F5F at Marseille-2.

• Service Impact : Latency increase in IPLC Connectivity

• Status: Completed

[01/08/2023| 3:35 PM] •Please be advised that we will be conducting a firmware upgrade on the wireless devices at our OSB site on August 1, 2023, from 5:00 PM to 7:00 PM PHT. This upgrade is to resolve the current vulnerability on our access points. •Intermittent wireless connectivity may be experienced on-site during the maintenance.

[01/08/2023| 7:00 PM] •Please be advised that the Access Point Firmware upgrade has been completed successfully. We have tested the affected services and has been proven operational.

• Event : Planned IT Infrastructure Maintenance

• Schedule : July 30, 2023 (Sunday) | 2:00PM to 4:00 PM (PHT)

• Activity Details : As part of our ongoing effort to provide service reliability, we filed a change request to conduct BCP network failover testing on our TIP site. During the maintenance period, the entire site will have intermittent LAN and wireless connectivity.

• Service Impact : Intermittent LAN and Wireless Connectivity

• Status: Completed

• Event : Unplanned | Network Outage Affecting Multiple Sites - NTB, PNB, JMT, BET

• Service Impact : Partial to no impact

• Status: Resolved

• Update: Resolved, coordinating with ISP for findings.

[July 24, 2023 | 4:13PM ] • Event : Third-party Network Provider Outage • Details : One of our links going to our Datacenter is experiencing an outage. No impact is expected as another uplink is operational. • Service Impact : Partial Outage to internet and network connectivity. • Update2: We have received an update from our provider indicating that the circuit is currently down due to a possible fiber fault. To resolve this matter promptly, they will be conducting an onsite inspection. Rest assured, our team is closely monitoring the situation, and we will keep you informed of any developments. Further updates will be provided as soon as they become available.

•Status: Restored by provider (July 25,2023 at 2:32 AM)