Past Incidents

• Event : ISP Essential Maintenance

• Schedule : August 30, 2023 (Wednesday) 6:00 PM to August 31, 2023 (Thursday) 12:00 AM (PHT)

• Activity Details : Our service provider will be performing essential maintenance to migrate circuits to new optimum path to improve reliability and prevent future service interruptions.

• Service Impact : Latency increase in IPLC Connectivity

• Status: Completed

• Event : Network Switch Firmware Upgrade

• Schedule : August 19, 2023 (Saturday) | 11:00 am to 1:00 PM (PHT) - Completed

• Activity Details : We have successfully completed this maintenance activity and network switches at ASB site are operational as usual.

• Event : Network Switch Firmware Upgrade

• Schedule : August 19, 2023 (Saturday) | 11:00 am to 1:00 PM (PHT)

• Activity Details : Please be advised that we will be conducting a firmware upgrade on the network switches at ASB Site. The primary objective of this upgrade is to address a security vulnerability affecting our network switches. This firmware upgrade is essential to enhance the overall security and performance of our system. During the maintenance period, network and internet connectivity intermittency will be experience. We sincerely apologize for any inconvenience this may cause.

• Service Impact : Intermittent network and internet connectivity at ASB Site

• Event : IPLC Connectivity Outage

• Schedule : August 18, 2023 (Friday) | 2:29 AM - Ongoing(PHT)

• Activity Details : We have monitored that our IPLC was down at 2:29 AM. We have already coordinated with our internet service provider and are waiting for their response.

• Service Impact : Outage on IPLC Connectivity

• Status: Restored

• Event : Partial EMAPTA Network and Internet Outage

• Unscheduled : August 16, 2023 (Tuesday) | 9:45 AM (PH Time) to 10:05 AM - Recovered and for stability monitoring

• Activity Details : We have observed that the affected direct internet circuit uplink is now recovered and for stability monitoring.

• Service Impact :Recovered and for stability monitoring

• Event : Partial EMAPTA Network and Internet Outage

• Unscheduled : August 16, 2023 (Tuesday) | 9:45 AM (PH Time) - Ongoing

• Activity Details : One of our Internet service provider is having an outage and is partially impacting network and internet connectivity across multiple sites.Traffic has failed over to our secondary provider. We will provide more information as we progress with the investigation.

• Service Impact : Partial Impact on Network and Internet Connectivity – Multiple Sites

• Status: Recovered

• Event : Intermittent Connectivity Affecting Multiple Sites

• Schedule : August 15, 2023

• Activity Details : We are currently monitoring multiple sites experiencing intermittent connectivity as one of our service provider’s circuits have multiple downtimes.

The affected sites are the following: • BET • IBM • JMT

• Service Impact : Intermittent Connectivity

• Event : Partial Network Outage – IPLC (SFS)

• Schedule : August 14, 2023

• Activity Details : We have detected a network outage in your IPLC Circuit. This has been escalated to our provider for further investigation. As confirmed, your secondary circuit (DIA) is still operational; thus, a partial to no impact is expected since the secondary circuit is still operational.

• Service Impact : IPLC

• Event :
Network Switch and Access Point Firmware Upgrade

• Schedule : August 12, 2023 (Saturday) | 8:00 AM to 12:00 NN (PHT) - Completed except SFS Site

• Activity Details : We have successfully completed this maintenance activity except for our SFS site as it will be postponed due to time constraints in line with this, we will file another notification advisory for the new schedule for SFS site.

• Event :
Network Switch and Access Point Firmware Upgrade

• Schedule : August 12, 2023 (Saturday) | 8:00 AM to 12:00 NN (PHT)

• Activity Details : Please be advised that we will be conducting a firmware upgrade on the wireless devices and network switches at those sites mentioned above. The primary objective of this upgrade is to address a security vulnerability affecting our wireless devices and network switches. This firmware upgrade is essential to enhance the overall security and performance of our system.

• Service Impact : Intermittency on the network and internet connectivity at BET,JKB,PNB,SFS and TIP Site

• Event : Third-party Network Provider Maintenance | Emergency

• Schedule : August 10, 2023 (Thursday) | 9:00 PM to 10:00 PM (PHT)

• Activity Details : One of our internet service providers will be migrating their Automated Route Optimization Platform to another hypervisor to carry out hardware maintenance of the current hypervisor, which may temporarily affect the latency to certain destinations

• Service Impact : Minimal to no impact

• Status: Completed