Past Incidents

• Event : Internet Service Provider Maintenance | DNS Server Migration

• Schedule : September 2, 2023 (Saturday) | 8:00 PM to 9:00 PM (PHT)

• Activity Details : One of our internet service providers will be migrating their DNS server during the timeframe provided.

• Service Impact : No Impact

• Status: Completed

• Event : Third Party Network Provider Maintenance | Cable Works

• Schedule : August 28, 2023 (Monday) | 5:00 AM to 1:00 PM (PHT)

• Activity Details : The third-party provider from our internet service provider will perform necessary Cable works in France.

• Service Impact : Latency Increase on IPLC Connectivity

• Status: Completed

• Event : Transformer Upgrade from BENECO

• Unscheduled : August 24, 2023 (Thursday) | 9:30 AM (PHT) - Ongoing

• Activity Details : We have just been informed that there’s a power interruption at NTB site due to transformer upgrade activity from BENECO. As confirmed, the site electricity is currently running on genset and our network devices are still UP and working as expected as they connected to our Uninterruptible Power Supply (UPS).We are now in coordination with our facilities admin at NTB for any further updates.

• Service Impact : Building Power Supply

• Status: Completed

• Event : Network Switch Firmware Upgrade

• Schedule : August 19, 2023 (Saturday) | 11:00 am to 1:00 PM (PHT) - Completed

• Activity Details : We have successfully completed this maintenance activity and network switches at ASB site are operational as usual.

• Event : Network Switch Firmware Upgrade

• Schedule : August 19, 2023 (Saturday) | 11:00 am to 1:00 PM (PHT)

• Activity Details : Please be advised that we will be conducting a firmware upgrade on the network switches at ASB Site. The primary objective of this upgrade is to address a security vulnerability affecting our network switches. This firmware upgrade is essential to enhance the overall security and performance of our system. During the maintenance period, network and internet connectivity intermittency will be experience. We sincerely apologize for any inconvenience this may cause.

• Service Impact : Intermittent network and internet connectivity at ASB Site

• Event : IPLC Connectivity Outage

• Schedule : August 18, 2023 (Friday) | 2:29 AM - Ongoing(PHT)

• Activity Details : We have monitored that our IPLC was down at 2:29 AM. We have already coordinated with our internet service provider and are waiting for their response.

• Service Impact : Outage on IPLC Connectivity

• Status: Restored

• Event : Partial EMAPTA Network and Internet Outage

• Unscheduled : August 16, 2023 (Tuesday) | 9:45 AM (PH Time) to 10:05 AM - Recovered and for stability monitoring

• Activity Details : We have observed that the affected direct internet circuit uplink is now recovered and for stability monitoring.

• Service Impact :Recovered and for stability monitoring

• Event : Partial EMAPTA Network and Internet Outage

• Unscheduled : August 16, 2023 (Tuesday) | 9:45 AM (PH Time) - Ongoing

• Activity Details : One of our Internet service provider is having an outage and is partially impacting network and internet connectivity across multiple sites.Traffic has failed over to our secondary provider. We will provide more information as we progress with the investigation.

• Service Impact : Partial Impact on Network and Internet Connectivity – Multiple Sites

• Status: Recovered