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Scheduled Maintenance
#SR-228205 | June 08, 2025 | NTB | Uninterruptible Power Supply Replacement at Neutrinus Building, Baguio

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: June 08, 2025 (Sunday) | 12:00 PM – 06:00 PM (PHT)

• Activity Details:

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: Intermittent Internet and Network Connectivity on 4th Floor – NTB Site

#SR-231576| June 08, 2025 | The Ignacia Place, Quezon City | Site to Datacenter Circuit Network Maintenance

• Event: Backup Link Intrusive Testing

• Schedule: June 08, 2025 (Sunday) | 02:00 PM – 08:00 PM (PHT)

• Activity Details:

Hi Team,

As part of our ongoing efforts to improve service reliability and internet availability, our service provider will conduct intrusive testing on one of our site-to-datacenter circuits.

During the maintenance window, intermittent network interruptions may occur. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

2nd September 2023

Ticket#10259048 | September 2, 2023 | All Sites | Internet Service Provider Maintenance, scheduled 1 year ago

• Event : Internet Service Provider Maintenance | DNS Server Migration

• Schedule : September 2, 2023 (Saturday) | 8:00 PM to 9:00 PM (PHT)

• Activity Details : One of our internet service providers will be migrating their DNS server during the timeframe provided.

• Service Impact : No Impact

• Status: Completed

28th August 2023

Ticket#10257721 | August 28, 2023| IPLC | Planned | IPLC Connectivity Maintenance - Scheduled, scheduled 1 year ago

• Event : Third Party Network Provider Maintenance | Cable Works

• Schedule : August 28, 2023 (Monday) | 5:00 AM to 1:00 PM (PHT)

• Activity Details : The third-party provider from our internet service provider will perform necessary Cable works in France.

• Service Impact : Latency Increase on IPLC Connectivity

• Status: Completed

26th August 2023

No incidents reported

25th August 2023

No incidents reported

24th August 2023

Power Ticket#10259336 | August 24, 2023 | Neutrinos Building Pilando Center (NTB)| Power Interruption

• Event : Transformer Upgrade from BENECO

• Unscheduled : August 24, 2023 (Thursday) | 9:30 AM (PHT) - Ongoing

• Activity Details : We have just been informed that there’s a power interruption at NTB site due to transformer upgrade activity from BENECO. As confirmed, the site electricity is currently running on genset and our network devices are still UP and working as expected as they connected to our Uninterruptible Power Supply (UPS).We are now in coordination with our facilities admin at NTB for any further updates.

• Service Impact : Building Power Supply

• Status: Completed

23rd August 2023

No incidents reported

22nd August 2023

No incidents reported

21st August 2023

No incidents reported

20th August 2023

No incidents reported

19th August 2023

Ticket#10256840| August 19, 2023| Asian Star Building (ASB) | Network Infrastructure Maintenance, scheduled 1 year ago

• Event : Network Switch Firmware Upgrade

• Schedule : August 19, 2023 (Saturday) | 11:00 am to 1:00 PM (PHT) - Completed

• Activity Details : We have successfully completed this maintenance activity and network switches at ASB site are operational as usual.

• Event : Network Switch Firmware Upgrade

• Schedule : August 19, 2023 (Saturday) | 11:00 am to 1:00 PM (PHT)

• Activity Details : Please be advised that we will be conducting a firmware upgrade on the network switches at ASB Site. The primary objective of this upgrade is to address a security vulnerability affecting our network switches. This firmware upgrade is essential to enhance the overall security and performance of our system. During the maintenance period, network and internet connectivity intermittency will be experience. We sincerely apologize for any inconvenience this may cause.

• Service Impact : Intermittent network and internet connectivity at ASB Site

18th August 2023

Ticket#10257162 | August 18, 2023| IPLC | IPLC Connectivity Outage

• Event : IPLC Connectivity Outage

• Schedule : August 18, 2023 (Friday) | 2:29 AM - Ongoing(PHT)

• Activity Details : We have monitored that our IPLC was down at 2:29 AM. We have already coordinated with our internet service provider and are waiting for their response.

• Service Impact : Outage on IPLC Connectivity

• Status: Restored

17th August 2023

No incidents reported

16th August 2023

Ticket#10256348 | August 16, 2023 | Multiple Sites| Network Outage Affecting Multiple Sites

• Event : Partial EMAPTA Network and Internet Outage

• Unscheduled : August 16, 2023 (Tuesday) | 9:45 AM (PH Time) to 10:05 AM - Recovered and for stability monitoring

• Activity Details : We have observed that the affected direct internet circuit uplink is now recovered and for stability monitoring.

• Service Impact :Recovered and for stability monitoring

• Event : Partial EMAPTA Network and Internet Outage

• Unscheduled : August 16, 2023 (Tuesday) | 9:45 AM (PH Time) - Ongoing

• Activity Details : One of our Internet service provider is having an outage and is partially impacting network and internet connectivity across multiple sites.Traffic has failed over to our secondary provider. We will provide more information as we progress with the investigation.

• Service Impact : Partial Impact on Network and Internet Connectivity – Multiple Sites

• Status: Recovered