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Scheduled Maintenance
#SR-228205 | June 08, 2025 | NTB | Uninterruptible Power Supply Replacement at Neutrinus Building, Baguio

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: June 08, 2025 (Sunday) | 12:00 PM – 06:00 PM (PHT)

• Activity Details:

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: Intermittent Internet and Network Connectivity on 4th Floor – NTB Site

#SR-231576| June 08, 2025 | The Ignacia Place, Quezon City | Site to Datacenter Circuit Network Maintenance

• Event: Backup Link Intrusive Testing

• Schedule: June 08, 2025 (Sunday) | 02:00 PM – 08:00 PM (PHT)

• Activity Details:

Hi Team,

As part of our ongoing efforts to improve service reliability and internet availability, our service provider will conduct intrusive testing on one of our site-to-datacenter circuits.

During the maintenance window, intermittent network interruptions may occur. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

30th August 2023

Ticket#10256246 | August 30, 2023| IPLC | Planned | IPLC Connectivity Maintenance, scheduled 1 year ago

• Event : ISP Essential Maintenance

• Schedule : August 30, 2023 (Wednesday) 6:00 PM to August 31, 2023 (Thursday) 12:00 AM (PHT)

• Activity Details : Our service provider will be performing essential maintenance to migrate circuits to new optimum path to improve reliability and prevent future service interruptions.

• Service Impact : Latency increase in IPLC Connectivity

• Status: Completed

Ticket#10256245 | August 30, 2023| All Sites | Planned Internet Service Provider Network Maintenance, scheduled 1 year ago

• Event : ISP Essential Maintenance

• Schedule : August 30, 2023 (Wednesday) 6:00 PM to August 31, 2023 (Thursday) 12:00 AM (PHT)

• Activity Details : One of our service providers will be performing essential maintenance to migrate circuits to new optimum path to improve reliability and prevent future service interruptions.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

• Status: Completed

20th August 2023

Ticket#10253735 | August 20, 2023| IPLC and DIA| Planned Internet Service Provider Network Maintenance, scheduled 1 year ago

• Event : Network Provider Maintenance | Reboot of Network Devices

• Schedule : August 20, 2023 (Sunday) | 5:00 AM to 7:00 AM (PHT)

• Activity Details : Our Internet service provider informed us that they will conduct a maintenance on August 20, 2023. Their Engineers will be applying a configuration flag that requires a reboot of their devices.

• Service Impact : Maximum of 2 minutes downtime on IPLC and DIA Circuit

• Status: completed

Ticket#10253725 | August 20, 2023| All Sites | Planned Data Center Maintenance, scheduled 1 year ago

• Event : Network Provider Maintenance

• Schedule : August 20, 2023 (Sunday) | 5:00AM to 7:00AM (PH Time)

• Activity Details : One of our service providers will be conducting a network maintenance on the 20th of August, 2023 (Sunday) from 5:00 AM to 7:00 AM.

• Service Impact : Maximum of 2 minutes downtime

• Status: Completed

Ticket#10253725 | August 20, 2023 | BET, IBM, OSB, NTB, TIP, JKB | Network Provider Maintenance, scheduled 1 year ago

• Event : Network Provider Maintenance

• Schedule : August 20, 2023 (Sunday) | 5:00 AM to 7:00 AM (PHT)

• Service Impact: Maximum of 2 minutes downtime on the sites mentioned

• Status: Completed

16th August 2023

Ticket#10256348 | August 16, 2023 | Multiple Sites| Network Outage Affecting Multiple Sites

• Event : Partial EMAPTA Network and Internet Outage

• Unscheduled : August 16, 2023 (Tuesday) | 9:45 AM (PH Time) to 10:05 AM - Recovered and for stability monitoring

• Activity Details : We have observed that the affected direct internet circuit uplink is now recovered and for stability monitoring.

• Service Impact :Recovered and for stability monitoring

• Event : Partial EMAPTA Network and Internet Outage

• Unscheduled : August 16, 2023 (Tuesday) | 9:45 AM (PH Time) - Ongoing

• Activity Details : One of our Internet service provider is having an outage and is partially impacting network and internet connectivity across multiple sites.Traffic has failed over to our secondary provider. We will provide more information as we progress with the investigation.

• Service Impact : Partial Impact on Network and Internet Connectivity – Multiple Sites

• Status: Recovered

15th August 2023

Ticket#10256151 | August 15, 2023 | IBM, BET, JMT | Intermittent Connectivity

• Event : Intermittent Connectivity Affecting Multiple Sites

• Schedule : August 15, 2023

• Activity Details : We are currently monitoring multiple sites experiencing intermittent connectivity as one of our service provider’s circuits have multiple downtimes.

The affected sites are the following: • BET • IBM • JMT

• Service Impact : Intermittent Connectivity

Ticket#10256172 | August 15, 2023 | All Sites | Network Outage Affecting All Sites

• Event : Intermittent Connectivity Affecting All Sites

• Schedule : August 15, 2023

• Activity Details : We have experienced a network outage from one of our service providers that has affected all sites.

• Service Impact : The impact of the outage is intermittency affecting VPN connectivity for remote users and internet connectivity for users on site.

14th August 2023

Ticket#10255209 | August 14, 2023| IPLC |

• Event : Partial Network Outage – IPLC (SFS)

• Schedule : August 14, 2023

• Activity Details : We have detected a network outage in your IPLC Circuit. This has been escalated to our provider for further investigation. As confirmed, your secondary circuit (DIA) is still operational; thus, a partial to no impact is expected since the secondary circuit is still operational.

• Service Impact : IPLC

13th August 2023

No incidents reported

12th August 2023

Ticket#10254149 | August 12, 2023 | BET,JKB,PNB,SFS and TIP Site | Brief Description 2, scheduled 1 year ago

• Event :
Network Switch and Access Point Firmware Upgrade

• Schedule : August 12, 2023 (Saturday) | 8:00 AM to 12:00 NN (PHT) - Completed except SFS Site

• Activity Details : We have successfully completed this maintenance activity except for our SFS site as it will be postponed due to time constraints in line with this, we will file another notification advisory for the new schedule for SFS site.

• Event :
Network Switch and Access Point Firmware Upgrade

• Schedule : August 12, 2023 (Saturday) | 8:00 AM to 12:00 NN (PHT)

• Activity Details : Please be advised that we will be conducting a firmware upgrade on the wireless devices and network switches at those sites mentioned above. The primary objective of this upgrade is to address a security vulnerability affecting our wireless devices and network switches. This firmware upgrade is essential to enhance the overall security and performance of our system.

• Service Impact : Intermittency on the network and internet connectivity at BET,JKB,PNB,SFS and TIP Site

11th August 2023

No incidents reported

10th August 2023

Ticket#10254442 | August 10, 2023 | All sites | Third-Party Network Provider Maintenance - Emergency, scheduled 1 year ago

• Event : Third-party Network Provider Maintenance | Emergency

• Schedule : August 10, 2023 (Thursday) | 9:00 PM to 10:00 PM (PHT)

• Activity Details : One of our internet service providers will be migrating their Automated Route Optimization Platform to another hypervisor to carry out hardware maintenance of the current hypervisor, which may temporarily affect the latency to certain destinations

• Service Impact : Minimal to no impact

• Status: Completed

9th August 2023

Ticket#10253801 | August 9, 2023| All Sites | Unplanned Network Outage - Unscheduled

• Event : EMAPTA Network and Internet Outage

• Schedule : August 9, 2023 (Wednesday) | 3:56 AM - 4:07AM(PHT)

• Activity Details :

One of our internet service provider circuit uplink has been monitored down. We are already coordinating this incident with our provider and waiting for their response.

• Service Impact : Partial Impact on Network and Internet Connectivity – All Sites

• Status: Restored by provider (4:07AM)

Ticket#10253783 | August 9, 2023| IPLC| Unplanned IPLC Connectivity Outage

• Event : IPLC Connectivity Outage

• Schedule : August 9, 2023 (Wednesday) | 1:34 AM - 4:07AM(PHT)

• Activity Details : We have monitored that our IPLC was down at 1:34 AM. We have already coordinated with our internet service provider and are waiting for their response.

• Service Impact : Outage on IPLC Connectivity

• Status: Restored by provider (4:07AM)

8th August 2023

No incidents reported

7th August 2023

No incidents reported