Past Incidents

• Event : Third-party Network Provider Maintenance | Shelf Replacement

• Schedule : August 25, 2023 (Friday) | 12:00 AM to 8:00 AM (PHT)

• Activity Details : One of our internet service providers will be performing a shelf replacement maintenance to clear the power failure alarms and subsequent alarms in Marseilles, France.

• Service Impact : Latency Increase on IPLC Connectivity

• Status: Completed

• Event : Third-party Network Provider Maintenance | Network Card Replacement

• Schedule : August 15, 2023 (Tuesday) | 5:00 PM to 7:30 PM (PHT)

• Activity Details : One of our internet service providers will be performing a card replacement due to high temperatures detected during their most recent network scan.

• Service Impact : August 15, 2023 (Tuesday) | 5:00 PM to 7:30 PM (PHT)

• Status: Completed

• Event : Network Infrastructure Maintenance

• Schedule : August 05, 2023 (Saturday) | 8:00 AM to 12:00 NN (PHT)

• Activity Details : We have successfully completed this maintenance activity.

• Event : Network Infrastructure Maintenance

• Schedule : August 05, 2023 (Saturday) | 8:00 AM to 12:00 NN (PHT)

• Activity Details : Please be advised that we will be conducting a firmware upgrade on the wireless devices and network switch at those mentioned sites above. The primary objective of this upgrade is to address a security vulnerability affecting our wireless device and network switches, this firmware upgrade is essential to enhance the overall security and performance of our system.

During the maintenance period, network and internet connectivity intermittency will be experience for the said sites. We sincerely apologize for any inconvenience this may cause.

• Service Impact : Intermittency on network and internet connectivity at ASB,GDB,OSB and IBM Site

• Event : Access Point Firmware Upgrade

• Schedule : August 1, 2023 (Tuesday) | 5:00PM to 7:00 PM (PHT)

• Activity Details : Please be advised that we will be conducting a firmware upgrade on the wireless device at our JMT Site. The primary objective of this upgrade is to address a security vulnerability affecting our wireless device in OSB.

During the maintenance period, intermittent wireless connectivity onsite may be experienced. We apologize for any inconvenience this may cause and assure you that the upgrade is essential to enhance the overall security and performance of our system.

• Service Impact : Intermittent Wireless Connectivity at JMT Site

[01/08/2023| 7:00 PM] •Please be advised that the Access Point Firmware upgrade has been completed successfully. We have tested the affected services and has been proven operational.

• Event : Unplanned | Network Outage Affecting Multiple Sites - NTB, PNB, JMT, BET

• Service Impact : Partial to no impact

• Status: Resolved

• Update: Resolved, coordinating with ISP for findings.