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Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

7th August 2023

Ticket#10249821 | August 07, 2023 | IPLC | Planned IPLC Connectivity Maintenance - Scheduled, scheduled 1 year ago

• Event : Third-party Network Provider Maintenance | Network Card Replacement

• Schedule : August 07, 2023 (Monday) | 5:00 PM to 7:30 PM (PHT)

• Activity Details : One of our internet service providers will be performing a card replacement due to high temperatures detected during their most recent network scan.

• Service Impact : Latency Increase on IPLC Connectivity

• Status: Completed successfully

Ticket#10249822 | August 07, 2023| All Sites| Planned ISP Connectivity Maintenance - Scheduled, scheduled 1 year ago

• Event : Third-party Network Provider Maintenance | Network Card Replacement

• Schedule : August 07, 2023 (Monday) | 5:00 PM to 7:30 PM (PHT)

• Activity Details : One of our internet service providers will be performing a card replacement due to high temperatures detected during their most recent network scan.

• Service Impact : Slightly increased latency – All Sites

• Status: Completed

5th August 2023

Ticket#10250232 | August 05, 2023| GDB | Planned Data Center Maintenance, scheduled 1 year ago

• Event : Network Provider Maintenance

• Schedule : August 05, 2023 (Saturday) | 8:00AM to 5:00PM (PH Time)

• Activity Details : One of our Data Centers will perform a scheduled maintenance on August 05, 2023. This activity is for the continuous improvement of their facility and to avoid any future problems that may be encountered.

• Service Impact : Maximum of 30 minutes downtime on the Internet at GDB

• Status: Completed

2nd August 2023

Ticket#10248532 | August 02, 2023| IPLC | Planned | Third-party Service provider Maintenance, scheduled 1 year ago

• Event : Omantel Essential Maintenance

• Schedule : August 02, 2023 (Wednesday) | 5:00 PM – 11:00 PM (PHT)

• Activity Details :

The third-party provider from our internet service provider will be performing a maintenance to troubleshoot "Input Signal Power Low" alarm in Fiber pair F2F and F5F at Marseille-2.

• Service Impact : Latency increase in IPLC Connectivity

• Status: Completed

30th July 2023

Ticket#10249062| July 30, 2023 | The Mother Ignacia Place (TIP) | Infrastructure Risk Analysis and Mitigation Plan, scheduled 1 year ago

• Event : Planned IT Infrastructure Maintenance

• Schedule : July 30, 2023 (Sunday) | 2:00PM to 4:00 PM (PHT)

• Activity Details : As part of our ongoing effort to provide service reliability, we filed a change request to conduct BCP network failover testing on our TIP site. During the maintenance period, the entire site will have intermittent LAN and wireless connectivity.

• Service Impact : Intermittent LAN and Wireless Connectivity

• Status: Completed

29th July 2023

Ticket#10250595 | July 29, 2023 | NTB, BET, PNB JMT | Unplanned Network Outage (Partial)

• Event : Unplanned | Network Outage Affecting Multiple Sites - NTB, PNB, JMT, BET

• Service Impact : Partial to no impact

• Status: Resolved

• Update: Resolved, coordinating with ISP for findings.

28th July 2023

No incidents reported

27th July 2023

No incidents reported

26th July 2023

No incidents reported

25th July 2023

No incidents reported

24th July 2023

Network and Internet Ticket#10248861| July 24, 2023 | TIP | Partial Network Outage

[July 24, 2023 | 4:13PM ] • Event : Third-party Network Provider Outage • Details : One of our links going to our Datacenter is experiencing an outage. No impact is expected as another uplink is operational. • Service Impact : Partial Outage to internet and network connectivity. • Update2: We have received an update from our provider indicating that the circuit is currently down due to a possible fiber fault. To resolve this matter promptly, they will be conducting an onsite inspection. Rest assured, our team is closely monitoring the situation, and we will keep you informed of any developments. Further updates will be provided as soon as they become available.

•Status: Restored by provider (July 25,2023 at 2:32 AM)

23rd July 2023

No incidents reported

22nd July 2023

No incidents reported

21st July 2023

No incidents reported

20th July 2023

No incidents reported