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Scheduled Maintenance
#SR-228205 | June 08, 2025 | NTB | Uninterruptible Power Supply Replacement at Neutrinus Building, Baguio

• Event: New Uninterruptible Power Supply (UPS) Installation

• Schedule: June 08, 2025 (Sunday) | 12:00 PM – 06:00 PM (PHT)

• Activity Details:

Our systems engineering and administration team will be installing a New Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the maintenance window, brief interruptions may occur as we replace the UPS units one at a time to minimize interruption and to ensure network and internet availability. Please note that users connected via Wired/LAN may experience temporary disruptions.

As a temporary alternative, we recommend connecting to #EmaptaExperience Wireless SSID to maintain internet access during the said activity.

For any additional support, please reach out to our Onsite Service Desk.

• Service Impact: Intermittent Internet and Network Connectivity on 4th Floor – NTB Site

Past Incidents

10th October 2023

Ticket#10274461| October 25-26, 2023| IPLC | Internet Service provider Maintenance, scheduled 1 year ago

• Event :
ISP Essential Maintenance

• Schedule :
October 10, 2023 (Tuesday) 8:59 PM – October 11 (Wednesday) 3:00 AM (PHT)

• Activity Details : One of our Internet Service Providers will perform essential maintenance for transmission work on October 10, 2023 to October 11, 2023

• Service Impact : Latency increase on NCP IPLC Connectivity

• Status: Re sched by provider

• Status: Completed

9th October 2023

Ticket#10274458 | October 9, 2023| IPLC | Planned | Third-party Network Provider Maintenance, scheduled 1 year ago

• Event : Omantel Essential Maintenance | Card Replacement

• Schedule : October 9, 2023 (Monday) | 5:00 PM – 9:00 PM (PHT)

• Activity Details : The third-party provider from our internet service provider will be performing essential maintenance for card replacement in order to clear the "Temperature Out Of Range" alarm.

• Service Impact : Latency increase on IPLC Connectivity

• Status: Completed

8th October 2023

No incidents reported

7th October 2023

No incidents reported

6th October 2023

Ticket#10273366 | October 6-7, 2023 | PNB 11th Floor | Planned | PNB Building Power Maintenance - Scheduled, scheduled 1 year ago

• Event : Termination of AMR metering to Main Panel at PNB 11th Floor

• Schedule : October 6, 2023 (Friday) 8:00 PM to October 7, 2023 (Saturday) 7:00 AM (PHT)

• Activity Details : Our Building Administrator notified us that EDMI will perform a power maintenance on October 6, 2023 at 8:00 PM to October 7, 2023 7:00 AM.

A total power shutdown is expected only at 11th floor to give way to termination of meter wires to main panels. Our EMAPTA offices at 10F, 06F, 05F, 04F and LGF will be unaffected.

• Service Impact : PNB 11th Floor Power Supply

• Status: completed

5th October 2023

No incidents reported

4th October 2023

No incidents reported

3rd October 2023

No incidents reported

2nd October 2023

Ticket#10272414 | October 2, 2023 | Multiple Sites | Internet Service Provider Network Interruption

• Event : Network Interruption Affecting Multiple Sites

• Schedule : October 2, 2023 (Monday) | 1:42 PM – 1:48 PM (PHT) – Recovered and for stability monitoring

• Activity Details : We have received an update from our service provider that they observed fluctuations on their end from one of their devices they are currently further investigating the root cause of this. By the way, the affected internet circuits have been monitored stable for five (5) hours and 30 minutes now.

We already reported this to our service provider for their checking and we will update you accordingly.

• Service Impact : Temporary loss of connectivity to network and internet

1st October 2023

No incidents reported