Past Incidents

• Event : IPLC Connectivity Maintenance

• Schedule : October 24, 2023 (Tuesday) | 1:00 AM – October 30, 2023 (Monday) | 1:00 PM (PHT)

• Activity Details : The third-party provider from our service provider will be performing a submarine repair on one of their segment locations between Matara and Yanbu. During the maintenance, a latency increase of 50 milliseconds switch hits plus loss of protection is expected.

• Service Impact : Latency increase and loss of protection in IPLC Connectivity

• Event : IPLC Connectivity Maintenance

• Schedule : October 23, 2023 (Monday) | 3:00 PM to 10:00 PM (PHT)

• Activity Details : The third-party provider from our service provider will be performing a submarine optical and power reconfiguration on one of their segment locations. During the maintenance, a latency increase of 50ms switch hits plus loss of protection is expected.

• Service Impact : Latency increase and loss of protection in IPLC Connectivity

• Status: Completed

• Event :
Service Provider Maintenance | Transfer Cables to Permanent Underground Cable facilities

• Schedule : October 20, 2023 (Friday) 6:00 PM to October 21, 2023 (Saturday) 6:00 AM (PHT)

• Activity Details : Our service provider will have a maintenance on October 20, 2023 to transfer cables from temporary underground to permanent underground in order to reduce any potential risks exposure to our Fiber route and its services.

• Service Impact : Latency increase and loss of protection in IPLC Connectivity

• Status: Completed

• Event : Third Party Essential Maintenance | Hardware Replacement

• Schedule : October 19, 2023 (Thursday) 5:00 AM to 1:30 PM (PHT)

• Activity Details : Our service provider will perform a necessary hardware replacement in London, UK.

During the maintenance activity, an increase latency of 50ms switch plus loss of protection is expected.

• Service Impact : IPLC

• Status: Completed

• Event :
Fiber Pair Troubleshoot

• Schedule : October 17, 2023 (Tuesday) 5:00 PM to 11:00 PM (PHT)

• Activity Details : Our service provider will be going to troubleshoot a fiber pair that producing some “ input signal power low “ alert from their monitoring.

• Service Impact : Latency increase and loss of protection in IPLC Connectivity

• Status: completed

• Event : Network Outage Affecting Multiple Sites

• Schedule : October 14, 2023 (Saturday) | 11:06 AM – On-going (PHT)

• Activity Details : We have monitored an unplanned network outage affecting multiple sites. We have coordinated this to our service provider for further investigation

• Service Impact : Partial Network and Internet Connectivity Issues

• Status: Restored

• Event : Partial Network Outage – RISE DIA(SFS)

• Schedule : October 12, 2023 (Thursday) | 10:55 AM – On-going (PHT)

• Activity Details : We have detected a network outage in your RISE DIA Circuit. This has been escalated to our provider for further investigation. As confirmed, your secondary circuit (IPLC) is still operational; thus, a partial to no impact is expected since the secondary circuit is still operational.

• Service Impact : RISE DIA (Secondary Uplink Circuit)

• Restored by Provider: 11:30AM

• Event : Partial Network Outage – DIA

• Schedule : October 11, 2023 (Wednesday) | 6:03 PM -On-going (PH Time)

• Activity Details : We have detected a network outage in your DIA Circuit. This has been escalated to our provider for further investigation.

• Service Impact : DIA (Secondary Uplink Circuit)

• Status: Resolved as of 7:50 PM, RCA to follow with ISP.

• Event : Unplanned Power Maintenance

• Schedule : October 10-11, 2023 (Tuesday-Wednesday) 11:32 PM -12:07 AM (PHT)

• Incident Details : Unplanned power interruption, affected PNB 4F networking devices.

• Service Impact : No Power on 4F