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Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

28th March 2024

Network and Internet Ticket#10336237 | March 28, 2024| Saint Francis Square (SFS)|Internet Service Provider Network Interruption

• Event : Partial Network Outage

• Schedule : March 24, 2024 (Wednesday) | 11:27 PM - Ongoing

• Activity Details : We have observed that one of our internet circuit at SFS site is currently down and we already coordinated this to our service provider for their further checking as they have committed before that the Electrical shutdown maintenance supposedly a non-service impacting as they have their Automatic Transfer Switch (ATS) to do the failover of the power source. During the incident, a partial impact on internet and network connectivity is expected as we have another uplink internet circuit available that serve as a backup. We do really apologize for the any inconvenience it might have caused.

• Service Impact :Partial Impact on Internet and Network Connectivity

27th March 2024

Ticket#10335806 | March 27, 2024 | No Service Impact | EMAPTA Network Advisory

Hi Team,

We have received a notification from one of our service providers regarding an incident.

As observed, there is no impact on our operations as well as our network and internet connectivity.

Further updates shall be provided as soon as they are available.

For real-time monitoring of EMAPTA sites and operational status, please visit and bookmark:

https://status.emapta.com

Thank you, EMAPTA Systems and Network Command Center

26th March 2024

No incidents reported

25th March 2024

No incidents reported

24th March 2024

No incidents reported

23rd March 2024

No incidents reported

22nd March 2024

No incidents reported

21st March 2024

No incidents reported

20th March 2024

No incidents reported

19th March 2024

No incidents reported