All systems are operational
Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

27th March 2024

Ticket#10329460 | 10329460| Saint Francis Square (SFS)| Power Shutdown, scheduled 1 year ago

• Event : Annual Preventive Maintenance

• Schedule : March 27, 2024 (Wednesday) | 11:00 PM to March 30, 2024 (Saturday) | 8:00 AM (PHT)

• Activity Details : Our facilities and building administration will be conducting their annual preventive maintenance. The transformers together with the switch gears and other electrical accessories will be inspected and recalibrated, if necessary, by their third-party contractor.

Here’s the break down of the activity that will incur a total electrical shutdown of the building as the generators set will NOT activity/available. March 27, 2024 – 11:00 PM until March 28, 2024 – 8:00 AM : The affected floors are Basement 3rd to 4th Floor. Elevators 1 and 2 at the lobby near the flower shop will not be operational during this period. March 29, 2024 – 11:00 PM until March 30, 2024 – 8:00 AM : The affected floors are 5th and 7th Floor. Elevators 1 to 4 in the lobby near the overpass will not be operational during this period.

• Service Impact : Building Power Supply

19th March 2024

No incidents reported

18th March 2024

No incidents reported

17th March 2024

Ticket#10330014 | March 17, 2024| Saint Francis Square (SFS) |Service Provider UPS Replacement and Network Connectivity Testing, scheduled 1 year ago

• Event : Internet Service Provider Network Maintenance

• Schedule : March 17, 2024 (Sunday) | 10:00 PM to 1:00 AM (PHT)

• Activity Details : One of our service providers will be replacing their UPS that is soon-to-fail and they are looking to get this replaced before the St. Francis Square building electrical maintenance scheduled for March 27 and 28 to avoid total failure of the UPS and to our internet circuit. They will be also conducting a joint network connectivity testing with their third-party provider to fix the ongoing issue on one of our internet circuits at SFS. During their maintenance activity, from minimal to no impact on internet and network connectivity is expected as we have another uplink internet circuit available that serves as a backup.

• Service Impact : Minimal to No Impact on Internet and Network Connectivity – SFS

16th March 2024

Ticket#10329453 | March 16 - 17, 2024| Philippine National Bank (PNB) |Installation of Sub-Meter, scheduled 1 year ago

• Event : Power Service Interruption

• Schedule : March 16, 2024 (Saturday) | 8:00 PM to March 17, 2024 (Sunday) | 6:00 AM (PHT)

• Activity Details : Our facilities and building administration will be installing a sub-meter accessory, tapping of sub-metering control wires including testing and commissioning at PNB Basement Floor Area A. During their activity, a power interruption at the said basement is expected that will start by 10:00 PM as confirm by our FA/BA.

• Service Impact : Building Power Supply

15th March 2024

No incidents reported

14th March 2024

Ticket#10330215| March 14, 2024 | Multiple Sites | Internet Connectivity Issues

• Event : Internet Connectivity Issues • Schedule : 07:49 AM – 9:05 AM - For Monitoring • Activity Details : slowness in accessing certain websites

13th March 2024

No incidents reported

12th March 2024

Ticket#10329575 | March 12, 2024| Several Sites | Network and Internet Connectivity Issues

• Event : Network and Internet Connectivity Issues

• Schedule : March 12, 2024 (Tuesday) | 8:37 PM - 10:15 PM (PHT) - Restored and for stability monitoring

• Activity Details : We have observed that the affected several circuits are now optimal and restored but still under stability monitoring.

We will be requesting for an RCA / IR to our service provider and will provide once become available.

• Service Impact : Network and Internet Connectivity Issues – Several Sites - RESTORED

• Event : Network and Internet Connectivity Issues

• Schedule : March 12, 2024 (Tuesday) | 8:37 PM - Ongoing

• Activity Details : We are observing an abnormal connectivity on our several circuit sites resulting to disconnections and slow connectivity.

We already coordinated this to our service provider for their further checking.

Apologies for any inconvenience that it might have caused.

• Service Impact : Network and Internet Connectivity Issues – Several Sites

Ticket#10329386 | March 12, 2024 | Multiple Sites | EMAPTA Firewall Software Upgrade, scheduled 1 year ago

Hi Team,

Our firewall vendor has detected a vulnerability that may allow a remote unauthenticated attacker to execute arbitrary code or commands via specifically crafted HTTP requests.

5 upgrades are to be done to address these vulnerabilities within the proposed schedule, please see time of each upgrade for today below:

1:30 PM – Colombia Site 5:00 PM – TIM Data Center 6:00 PM – ETP Data Center 8:00 PM – Cloud Infrastructure

There will be a minimum of 10 minutes downtime during the upgrade for each firewalls.

Internet connectivity should have minimal impact since we have redundant EVPLs. Services in the Data Centers will be inaccessible during reboot.

For our Colombia site, there will be no internet connectivity during reboot.

We apologize for any inconvenience it may cause, please feel free to reach out for any queries or clarifications.

11th March 2024

No incidents reported

10th March 2024

No incidents reported