Some systems are experiencing issues
Scheduled Maintenance
#SR-243286 | July 06, 2025 | All PH Sites | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: July 06, 2025 (Sunday) | 01:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a service migration to a new platform, along with a software upgrade of their network devices. This initiative aims to enhance network security, improve performance, and ensure overall system reliability.

During the maintenance window, a maximum of two (2) hours of interruption is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

  • Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype.
  • Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams.
  • Latency Issues – Delays in response times, particularly for real-time applications.
  • Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Internet and Network Connectivity Interruption

Past Incidents

18th May 2024

Ticket#10354841 | May 18, 2024| All Sites | Internet Service Provider Network Maintenance, scheduled 1 year ago

• Event : Router Software Version Upgrade

• Schedule : May 18, 2024 (Saturday) | 2:00 PM to 7:00 PM (PHT)

• Activity Details : Hi Team,

Our service provider will be upgrading the software version on one of their Hongkong router to improve stability and reliability.

During the maintenance, the affected internet circuit will be unavailable however due to our way the network is setup, a partial impact on network and internet connectivity is expected as we have another available internet uplink that serve as a backup.

Apologies for any inconvenience it might have caused.

• Service Impact : Partial impact on Network and Internet Connectivity – All Sites

16th May 2024

Ticket#10354812 | May 16, 2024| IPLC | IPLC Connectivity Maintenance, scheduled 1 year ago

• Event : Subsea Cable Repair

• Schedule : May 16, 2024 (Thursday) | 3:00 PM – 7:00 PM (PHT)

• Activity Details : Our service provider will be performing an essential maintenance for preparing a subsea cable repair.

• Service Impact : Outage on IPLC Connectivity

15th May 2024

No incidents reported

14th May 2024

No incidents reported

13th May 2024

No incidents reported

12th May 2024

No incidents reported

11th May 2024

No incidents reported

10th May 2024

INFINIVAN Ticket#10354437 | May 10, 2024 | Multiple Sites |Internet Service Provider Interruption - All Sites

• Event : Internet Service Provider Interruption

• Unscheduled : May 10, 2024 (Friday) | 6:03 PM - 6:10 PM

• Activity Details : We have observed that one of our direct internet access is down and we are already coordinating this with our service provider for further checking and investigation.

During the incident, a partial impact on network and internet connectivity is expected as we have another available internet uplink that serves as a backup.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Update: Direct internet access is back up, following up with provider with regards to resolution.

9th May 2024

No incidents reported

8th May 2024

Ticket#10352991 | May 08, 2024 | Multiple Sites |Internet Service Provider Interruption - All Sites

• Event : Internet Service Provider Interruption

• Unscheduled : May 08, 2024 (Tuesday) | 3:10 AM - Ongoing

• Activity Details : We have observed that one of our direct internet access is down and we are already coordinating this with our service provider for further checking and investigation.

During the incident, a partial impact on network and internet connectivity is expected as we have another available internet uplink that serves as a backup.

• Service Impact : Partial Impact on Internet and Network Connectivity

• Update: Direct internet access is back up, following up with provider with regards to resolution.

7th May 2024

No incidents reported

6th May 2024

No incidents reported