Past Incidents

• Event : Planned Annual Electrical Preventive Maintenance at IBM Building

• Schedule : September 08, 2024 (Sunday) | 8:00 AM to 9:00 PM (PHT Time Zone)

• Activity Details : Our facilities and building administration will be conducting their annual electrical preventive maintenance which entails for scheduled meter replacement for electric meters that are either old or due to a replacement as well as making arrangements for other utility services.

See below for list of activity timeline.

Preventive Maintenance of ATS 1 and ATS 2 Tie Circuit Breaker, LBS 1 and LBS 2. From 8 am to 10 am (2 Hours Total SHUTDOWN “ No Power”) All Floors (B3 – 32nd Floor). Preventive Maintenance of Transformer 1 and 2 (Repair of Leak). From 10 am to 8 PM with power on all floors supplied by Generator Set. Testing and Commissioning. From 8 pm to 9 pm with minor fluctuation during the transfer from Back-up Power (Genset) to Normal Power (Meralco).

• Service Impact : Building Power Supply – IBM Site

• Event : Partial Network Outage

• Incident Time/Date : July 27, 2024 (Saturday) | 12:32 AM – 1:45 AM (PHT)

• Activity Details : Hi Team,

Please be informed that the affected circuit has recovered.

All circuits are now fully operational with redundancy. We are closely monitoring for stability.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

• Event : Partial Network Outage

• Incident Time/Date : July 27, 2024 (Saturday) | 12:32 AM – ongoing (PHT)

• Activity Details : Hi Team,

Please be informed that one of our Datacenter Internet Uplink is currently experiencing an outage and we are currently coordinating with our circuit provider to more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

• Event : Partial Network Outage

• Incident Date/Time : July 26, 2024 (Friday) | 4:45 AM (PHT) - 5:55 AM (PHT)

• Activity Details : Hi Team,

Please be informed that the affected circuit has recovered.

All circuits are now fully operational with redundancy. We are closely monitoring for stability.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

• Event : Partial Network Outage

• Incident Date/Time : July 26, 2024, 2024 (Friday) | 4:45 AM - ongoing

• Activity Details : Hi Team,

Please be informed that one of our Datacenter Internet Uplink is currently experiencing an outage and we are currently coordinating with our circuit provider to more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites

• Event: Unplanned Partial Network and Internet Interruption at IBM Building

• Incident: Instance 1: July 24, 2024 (Wednesday) | 4:28 PM – 11:25 PM (PHT Time Zone) Instance 2: July 25, 2024 (Thursday) | 3:38 AM – 10:13 AM (PHT Time Zone)

• Activity Details: Hi Team,

We wish to notify you that the circuit has recovered around 10:13 AM PHT and is now being monitored for stability. Our service provider has verified the successful replacement of the UPS and the connection should now be fully operational.

• Service Impact: Partial Network and Internet Connectivity Interruption for both Wired and Wireless Connection – IBM Site

• Event: Unplanned Partial Network and Internet Interruption at IBM Building

• Incident: Instance 1: July 24, 2024 (Wednesday) | 4:28 PM – 11:25 PM (PHT Time Zone) Instance 2: July 25, 2024 (Thursday) | 3:38 AM – ongoing (PHT Time Zone)

• Activity Details: Hi Team,

We've noticed the circuit has gone down again at 3:38 AM. We are in contact with our service provider for further investigation.

During the incident, only partial impact on network and internet connectivity is expected as we have another site circuit uplink going to other data center connection is available for redundancy.

• Service Impact: Partial Network and Internet Connectivity Interruption for both Wired and Wireless Connection – IBM Site

• Event : Unplanned Partial Network and Internet Interruption at IBM Building

• Incident : July 24, 2024 (Wednesday) | 4:28 PM – Ongoing (PHT Time Zone)

• Activity Details : Hi Team,

We would like to inform you that the circuit was restored at exactly 11:25 PM and has been stable for 30 minutes.

• Service Impact : Partial Network and Internet Connectivity Interruption for both Wired and Wireless Connection – IBM Site

• Event : Unplanned Partial Network and Internet Interruption at IBM Building

• Incident : July 24, 2024 (Wednesday) | 4:28 PM – Ongoing (PHT Time Zone)

• Activity Details : Per our service provider they have detected a loss of signal (LOS) on their end and already informed their field engineers to further check the cause of the issue. No ETR yet provided.

• Service Impact : Partial Network and Internet Connectivity Interruption for both Wired and Wireless Connection – IBM Site

• Event : Unplanned Partial Network and Internet Interruption at IBM Building

• Incident : July 24, 2024 (Wednesday) | 4:28 PM – Ongoing (PHT Time Zone)

• Activity Details : Hi Team,

We have observed that one of our site circuit uplinks going to one of our data centers is currently down. We already coordinating this with our service provider for further investigation.

During the incident, only partial impact on network and internet connectivity is expected as we have another site circuit uplink going to other data center connection is available for redundancy.

Please feel free to reach out to us if you have additional questions or clarifications.

• Service Impact : Partial Network and Internet Connectivity Interruption for both Wired and Wireless Connection – IBM Site