Past Incidents

• Event : Partial Outage on Network and Internet Connectivity

•Incident Date/Time : August 23, 2024 (Friday) | 7:47 PM – August 26, 2024 (Monday) | 9:12 AM (PHT) – Restored and Stable

• Incident Details :

Our service provider has been successfully restored the affected circuit and monitored to be UP and Stable

We already requested for an RCA/IR and shall provide to you once made available and upon your request.

• Event : Partial Network Outage

• Incident date/time : August 18, 2024 (Sunday) | 1:30 AM – 1:55 AM (PHT) - RESTORED

• Activity Details : Hi Team,

Please be informed that the affected circuit has recovered around 1:55 AM.

All circuits are now fully operational with redundancy. We are closely monitoring for stability.

• Service Impact : Partial Impact on Internet and Network Connectivity – NTB site

• Event : Partial Network Outage

• Incident date/time : August 18, 2024 (Sunday) | 1:30 AM – ongoing (PHT)

• Activity Details : Hi Team,

Please be informed that one of our Site to Datacenter Circuit is currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – NTB site

• Event : Unplanned Service Provider Network Interruption at BDO Equitable Tower (BET)

• Incident : August 16, 2024 (Friday) | 6:01 PM – Ongoing

• Activity Details : We have observed that one (1) of our sites to datacenter circuit at BET is currently down and we already coordinated this with our service provider for their checking and investigation.

During the incident, a partial impact on network and internet connectivity on both wired and wireless connection is expected as we have another site to datacenter circuit available for connection redundancy.

• Service Impact : Partial impact on network and internet connectivity on both Wired and Wireless connection