Past Incidents

• Event : Planned Power Service Maintenance at The Orient Square Building (OSB-Ortigas)

• Schedule : December 07, 2024 (Saturday) | 2:00 AM to December 09, 2024 (Monday) | 12:00 Midnight (PHT)

• Activity Details : We received a memo from our facilities and building administration to perform a replacement of transformers 1 and 3.

See below activity details for our common reference:

During the above dates, power to the building will be supplied exclusively by a generator, as the transformers will be offline. Please expect brief power interruptions during the switchover to and from the generator, which will take only a matter of seconds. We advise all accounts to save any ongoing work and unplug sensitive electronic devices during these times to prevent data loss or equipment damage.

Emergency Lighting: Emergency lighting will remain operational during the switchovers to ensure safety and visibility within the building.

Alternative Arrangements: We encourage you to plan your activities around the scheduled dates to minimize inconvenience. If you have critical operations that may be affected, please inform us as soon as possible so we can discuss potential solutions.

If you have questions or clarifications just send an email to our facilities and building admin team @sd.facilityandadmin@emapta.com.

• Service Impact : Brief Series of Power Service Interruptions - OSB

• Event : Planned Power Service Maintenance at The Orient Square Building (OSB-Ortigas)

• Schedule : November 14, 2024 (Thursday) | 8:00 PM to November 18, 2024 (Monday) | 6:00 AM (PHT)

• Activity Details : We received a memo from our facilities and building administration to perform a replacement of transformers 1 and 3.

See below activity details for our common reference:

During the above dates, power to the building will be supplied exclusively by a generator, as the transformers will be offline. Please expect brief power interruptions during the switchover to and from the generator, which will take only a matter of seconds. We advise all accounts to save any ongoing work and unplug sensitive electronic devices during these times to prevent data loss or equipment damage.

Emergency Lighting: Emergency lighting will remain operational during the switchovers to ensure safety and visibility within the building.

Alternative Arrangements: We encourage you to plan your activities around the scheduled dates to minimize inconvenience. If you have critical operations that may be affected, please inform us as soon as possible so we can discuss potential solutions.

If you have questions or clarifications just send an email to our facilities and building admin team @sd.facilityandadmin@emapta.com.

• Service Impact :Brief Series of Power Service Interruptions - OSB

• Event : Planned Power Service Maintenance at The Orient Square Building (OSB-Ortigas)

• Schedule : November 09, 2024 (Saturday) | 9:00 AM 11:00 AM (PHT)

• Activity Details : This maintenance activity has been successfully completed as scheduled.

• Service Impact : Completed

• Event : Planned Power Service Maintenance at The Orient Square Building (OSB-Ortigas)

• Schedule : November 09, 2024 (Saturday) | 9:00 AM 11:00 AM (PHT)

• Activity Details : We received a memo from our facilities and building administration that they will be conducting a power run test on the generator set in preparation of the upcoming first mobilization phase of the replacement of transformers on November 14, 2024.

Please expect power fluctuations lasting 5-10 seconds during the transfer between normal power and Genset power, and vice versa.

If you have questions or clarifications, just send an email to our facilities and building admin team @sd.facilityandadmin@emapta.com.

• Service Impact : 5 to 10 seconds of Power Fluctuation Between Switchover of Normal to Genset (Vice Versa) - OSB

• Event : EMERGENCY | Planned - Internet Service Provider Network Maintenance at SM Clark Tech Hub (SCT)

• Schedule : November 06, 2024 (Wednesday) | 4:00 AM to 6:00 AM (PHT)

• Activity Details : Following the yesterday’s emergency maintenance of one of our service providers, they have requested to have additional activity that includes service migration on one of their core routers.

During the maintenance activity, only partial impact on network and internet connectivity is expected as we have another site to datacenter connectivity available for connection redundancy.

• Service Impact : Partial impact on network and internet connectivity - SCT

• Status: Completed

• Event : EMERGENCY | Planned - Internet Service Provider Network Maintenance at SM Clark Tech Hub (SCT)

• Schedule : November 05, 2024 (Tuesday) | 4:00 AM to 5:00 AM (PHT)

• Activity Details : One of our service providers will be conducting an emergency maintenance to one of their core routers to implement a potential permanent solution that will help prevent future occurrences and confirm the root cause of the recent incident on the circuit and to enhance their service reliability.

During the maintenance activity, only partial impact on network and internet connectivity is expected as we have another site to datacenter connectivity available for connection redundancy.

• Service Impact : Partial impact on network and internet connectivity - SCT

• Status: Completed

• Event : Partial disruption on Network and Internet Connectivity

• Schedule : October 30, 2024 (Wednesday) | 03:50 AM (PHT) - 10:00 PM (PHT) - RESTORED

• Activity Details :

Hi Team,

Please be informed that the affected circuit was restored around 10:00 PM. We are closely monitoring it to ensure continued stability.

All circuits are fully operational with redundancy, and we will maintain ongoing monitoring for stability

• Service Impact : Partial Impact on Internet and Network Connectivity – TIP Site

• Event : Partial disruption on Network and Internet Connectivity

• Schedule : October 30, 2024 (Wednesday) | 03:50 AM (PHT) - Ongoing

• Activity Details :

Hi Team,

Please be informed that one of our Site to Datacenter Circuit is currently down and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on the internet and network connectivity. This may manifest as slow application performance and intermittent VOIP calls within a 4–5-minute timeframe while automatic failovers/fallback activate

• Service Impact : Partial Impact on Internet and Network Connectivity – TIP Site