Past Incidents

• Event : Planned Uninterruptible Power Supply Replacement at Asian Star Building (ASB-Alabang)

• Schedule : December 15, 2024 (Sunday) | 10:00 AM to 12:00 NN (PHT)

• Activity Details : Our systems engineering and administration team will be installing a new Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the activity, a partial impact on network and internet connectivity on both wired and wireless connection is expected, but we have another site to data center circuit available for connection redundancy while we transfer our other networking devices from old to new Uninterruptible Power Supply (UPS).

Apologies for any inconvenience this might cause.

Please feel free to reach to us if you have questions or clarifications.

• Service Impact : Partial impact on network and internet connectivity on both wired and wireless connection – ASB Site

• Status: Completed

• Event : Planned Power Service Maintenance at SM Clark Tech Hub (SCT) - December 07, 2024

• Schedule : December 07, 2024 (Saturday) | 2:00 PM to 3:00 PM (PHT)

• Activity Details : This maintenance activity has been completed as scheduled.

• Service Impact : Non-service impacting - Completed

• Event : Planned Power Service Maintenance at SM Clark Tech Hub (SCT) - December 07, 2024

• Schedule : December 07, 2024 (Saturday) | 2:00 PM to 3:00 PM (PHT)

• Activity Details : Our facilities and building administration will be conducting their monthly load testing for our generators to ensures the reliability and readiness of our equipment to any power interruptions that will be encountered. See below activity details.

Elevator access will be restricted during the following times: From 1:55 PM to 2:00 PM (switching to emergency power) From 2:55 PM to 3:00 PM (switching back to normal power)

This is a non-service impacting activity.

• Service Impact : Non-service impacting

Hi Team,

We are aware of some network and internet connectivity issues being experienced across Philippines' Emapta sites. Preliminary investigation showed that there is a possible upstream issue on an international circuit that our provider is peered with. We have raised this concern to our provider for their further checking, as well as a temporary solution to avoid the problematic circuit.

We will keep you posted with any further updates.