All systems are operational

Past Incidents

3rd January 2025

No incidents reported

2nd January 2025

No incidents reported

1st January 2025

No incidents reported

31st December 2024

No incidents reported

30th December 2024

Site Operational Status Ticket#INC-139044| December 29, 2024 | SMT |Site to Datacenter Circuits Network Interruption - SMT Site

• Event : Disruptions of Network and Internet Connectivity

• Incident Date/Time: December 25, 2024 (Wednesday) | 3:53 AM - Ongoing (PHT

• Activity Details : Hi Team,

Please be informed that both of our Site to Data Center circuits are currently experiencing an outage. We are actively coordinating with our circuit providers to gather more details about the situation.

We will keep you posted with any further updates.

Apologies for any inconvenience this may have caused.

Thank you for your understanding.

• Service Impact : No Internet and Network Connectivity – SMT Site

•Update: Site is now back up and operational, awaiting further updates from circuit providers on resolution.

Ticket#INC-138955 | December 30 - January 16, 2024| All Sites | Planned | Internet Service Provider Network Maintenance, scheduled 7 months ago

• Event : Replacement works and Subsea Cable Repair

• Schedule :

December 30, 2024 (Monday) | 8:00 AM (PH-Time) January 16, 2024 (Thursday) | 8:00 PM (PH-Time)

• Activity Details :

One of our Internet Service Providers will be performing maintenance to repair two faulty subsea cables.

During the maintenance operation, performance on the impacted circuit will be slightly degraded, however due to the way our network is configured, the impact will be low because we have another internet gateway accessible that will load balance the traffic.

• Service Impact :

Slight latency increase in network and internet connectivity – All Sites

29th December 2024

No incidents reported

28th December 2024

No incidents reported

27th December 2024

No incidents reported

26th December 2024

No incidents reported

25th December 2024

Network and Internet Ticket# | December 25, 2024 | SMT|Site to Datacenter Circuits Network Interruption - SMT Site

• Event : Disruptions of Network and Internet Connectivity

• Incident Date/Time: December 25, 2024 (Wednesday) | 3:53 AM - Ongoing (PHT

• Activity Details : Hi Team,

Please be informed that both of our Site to Data Center circuits are currently experiencing an outage. We are actively coordinating with our circuit providers to gather more details about the situation.

We will keep you posted with any further updates.

Apologies for any inconvenience this may have caused.

Thank you for your understanding.

• Service Impact : No Internet and Network Connectivity – SMT Site

• Update: Internet connection is back up on site.