Some systems are experiencing issues
Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

2nd January 2025

No incidents reported

1st January 2025

No incidents reported

31st December 2024

No incidents reported

30th December 2024

Site Operational Status Ticket#INC-139044| December 29, 2024 | SMT |Site to Datacenter Circuits Network Interruption - SMT Site

• Event : Disruptions of Network and Internet Connectivity

• Incident Date/Time: December 25, 2024 (Wednesday) | 3:53 AM - Ongoing (PHT

• Activity Details : Hi Team,

Please be informed that both of our Site to Data Center circuits are currently experiencing an outage. We are actively coordinating with our circuit providers to gather more details about the situation.

We will keep you posted with any further updates.

Apologies for any inconvenience this may have caused.

Thank you for your understanding.

• Service Impact : No Internet and Network Connectivity – SMT Site

•Update: Site is now back up and operational, awaiting further updates from circuit providers on resolution.

Ticket#INC-138955 | December 30 - January 16, 2024| All Sites | Planned | Internet Service Provider Network Maintenance, scheduled 5 months ago

• Event : Replacement works and Subsea Cable Repair

• Schedule :

December 30, 2024 (Monday) | 8:00 AM (PH-Time) January 16, 2024 (Thursday) | 8:00 PM (PH-Time)

• Activity Details :

One of our Internet Service Providers will be performing maintenance to repair two faulty subsea cables.

During the maintenance operation, performance on the impacted circuit will be slightly degraded, however due to the way our network is configured, the impact will be low because we have another internet gateway accessible that will load balance the traffic.

• Service Impact :

Slight latency increase in network and internet connectivity – All Sites

29th December 2024

No incidents reported

28th December 2024

No incidents reported

27th December 2024

No incidents reported

26th December 2024

No incidents reported

25th December 2024

Network and Internet Ticket# | December 25, 2024 | SMT|Site to Datacenter Circuits Network Interruption - SMT Site

• Event : Disruptions of Network and Internet Connectivity

• Incident Date/Time: December 25, 2024 (Wednesday) | 3:53 AM - Ongoing (PHT

• Activity Details : Hi Team,

Please be informed that both of our Site to Data Center circuits are currently experiencing an outage. We are actively coordinating with our circuit providers to gather more details about the situation.

We will keep you posted with any further updates.

Apologies for any inconvenience this may have caused.

Thank you for your understanding.

• Service Impact : No Internet and Network Connectivity – SMT Site

• Update: Internet connection is back up on site.

24th December 2024

No incidents reported