Past Incidents

• Event : Planned Power Service Maintenance at Philippine National Bank (PNB-Makati)

• Schedule : December 26, 2024 (Thursday) | 5:00 PM to 5:30 PM (PHT) and December 27, 2024 (Friday) | 5:00 PM to 5:30 PM (PHT)

• Activity Details : Our facilities and building administration team will be conducting a circuit / load verification of our electrical system for our LVSG. This is inclined with the verification of As-built plan of the contractor.

During the maintenance activity, an approximate of 15 – 30 minutes of power interruption is expected as they will switch the main feeder circuit breaker to on and off (vice versa).

In line with this, our FA/BA advised that all UPS and Emergency lights are working and operational.

If you have questions or clarification , please feel free to reach out to our @SD Facilities and Admin.

• Service Impact : 15 – 30 minutes of Power Interruptions per floor – PNB Site

• Event : Disruptions of Network and Internet Connectivity

• Incident Date/Time: December 25, 2024 (Wednesday) | 3:53 AM - Ongoing (PHT

• Activity Details : Hi Team,

Please be informed that both of our Site to Data Center circuits are currently experiencing an outage. We are actively coordinating with our circuit providers to gather more details about the situation.

We will keep you posted with any further updates.

Apologies for any inconvenience this may have caused.

Thank you for your understanding.

• Service Impact : No Internet and Network Connectivity – SMT Site

• Update: Internet connection is back up on site.

• Event : Partial Interruption on Network and Internet Connectivity

• Schedule : December 20, 2024 (Friday) | 1:35 AM – 4:25 AM (PH-Time) - RESTORED

• Activity Details : Hi Team,

Please be informed that the affected circuit was recovered around 4:25 AM (PH time). We are closely monitoring its performance to ensure continued stability.

Additional information and a Root Cause Analysis (RCA) of the incident will be shared as soon as it becomes available.

All circuits are currently fully operational with redundancy in place. We will continue to monitor the situation to maintain stability.

• Service Impact : Partial Impact on Internet and Network Connectivity – EPC COL

• Event : Partial Interruption on Network and Internet Connectivity

• Schedule : December 20, 2024 (Friday) | 1:35 AM – Ongoing AM (PH-Time)

• Activity Details : Hi Team,

Please be informed that one of our Internet Uplink circuit is currently experiencing an outage and we are currently coordinating with our circuit provider to know more about the situation.

Due to the configuration of our network having backup circuits, we expect only partial impact on internet and network connectivity. This may manifest as slow application performance, while remote desktop sessions and VOIP calls may experience intermittent disconnects within a 4-5 minute timeframe while automatic failovers/failback activate.

• Service Impact : Partial Impact on Internet and Network Connectivity – EPC COL