All systems are operational
Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

16th December 2024

No incidents reported

15th December 2024

Ticket#131417 | December 15, 2024| Asian Star Building (ASB-Alabang)| New Uninterruptible Power Supply (UPS) Installation, scheduled 5 months ago

• Event : Planned Uninterruptible Power Supply Replacement at Asian Star Building (ASB-Alabang)

• Schedule : December 15, 2024 (Sunday) | 10:00 AM to 12:00 NN (PHT)

• Activity Details : Our systems engineering and administration team will be installing a new Uninterruptible Power Supply (UPS) to replace the old UPS to avoid and mitigate the risk of power issues on our networking devices.

During the activity, a partial impact on network and internet connectivity on both wired and wireless connection is expected, but we have another site to data center circuit available for connection redundancy while we transfer our other networking devices from old to new Uninterruptible Power Supply (UPS).

Apologies for any inconvenience this might cause.

Please feel free to reach to us if you have questions or clarifications.

• Service Impact : Partial impact on network and internet connectivity on both wired and wireless connection – ASB Site

• Status: Completed

Ticket#131433 | December 15, 2024|Asian Star Building (ASB-Alabang) |Site-to-Datacenter Network Circuit Testing, scheduled 5 months ago

• Event : Planned | Site to Datacenter Network Maintenance at Asian Star Building (ASB-Alabang)

• Schedule : December 15, 2024 (Sunday) | 8:00 AM to 10:00 AM (PHT)

• Activity Details : One of our service providers will be conducting a network circuit testing to rectify and check the high latency found on our site-to-datacenter circuit.

During the testing activity, user’s onsite may experience an intermittency on network and internet connectivity for both wired and wireless connection.

Apologies for any inconvenience this might cause.

• Service Impact : Network and Internet Intermittency on both wired and wireless connection – ASB Site

• Status: Completed

14th December 2024

No incidents reported

13th December 2024

No incidents reported

12th December 2024

No incidents reported

11th December 2024

No incidents reported

10th December 2024

No incidents reported

9th December 2024

No incidents reported

8th December 2024

No incidents reported

7th December 2024

No incidents reported