All systems are operational
Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

20th January 2025

No incidents reported

19th January 2025

No incidents reported

18th January 2025

No incidents reported

17th January 2025

No incidents reported

16th January 2025

No incidents reported

15th January 2025

No incidents reported

14th January 2025

Ticket#SR-147506 | January 14, 2025 | All Sites | Datacenter Uplink Interruptions

• Event : Datacenter Uplink Interruption

• Schedule : January 14, 2025 (Tuesday) | 11:40 AM – Ongoing (PHT)

• Activity Details : Hi Team,

The emergency change has been successfully implemented earlier by temporarily shutting down the erratic internet uplink that was causing disruptions. As per our internet uplink provider the disruption on our circuit was due to the recent outage experienced. We will be reverting the changes once we received a full restoration on the affected circuit from our provider.

During the incident, only partial impact on network and internet connectivity for both wired and wireless connection is expected as we have another available internet uplink for connection redundancy.

Apologies for any inconvenience it has caused.

Further updates shall be provided as soon as they are available.

• Service Impact : Partial Impact on Internet and Network Connectivity – All Sites (PH)

Ticket#INC-147193 | January 14, 2025| IPLC | IPLC Connectivity Maintenance, scheduled 4 months ago

• Event : ISP Essential Maintenance

• Schedule : January 14, 2025 (Tuesday) | 7:00 AM - 1:00 PM (PHT)

• Activity Details: We would like to inform you that our service provider will be performing a fibre activity in their networks.

• Service Impact : Outage on IPLC Connectivity

• Status: Completed

13th January 2025

No incidents reported

12th January 2025

No incidents reported

11th January 2025

No incidents reported