Past Incidents

• Event : Hardware Replacement at SM City Clark Pampanga

• Schedule : February 2, 2025 - 1:00 PM - 4:00 PM

• Activity Details :

As part of the continued efforts to increase service availability and network performance, we will be conducting a hardware upgrade at SMT Pampanga from 1:00 PM – 4:00 PM on the 2nd day of February 2025.

During the maintenance window, we are expecting an impact of intermittent connectivity for 2 hours. This will be impacting all users within the site.

• Service Impact : 2 hours intermittent connectivity to all users on site.

• Event : Unplanned Site to Datacenter Interruption at Asian Star Building (ASB-Alabang)

• Incident : January 27, 2025 (Monday) | 3:18 PM to 5:12 PM - Mitigated

• Activity Details : We have observed that one of our sites to data center circuit were experiencing high latencies resulting to slow connectivity on the general internet access for our user’s onsite on both wired and wireless connection.

To mitigate this kind of disruption, we have disable the affected site circuit uplink to force the connection to our other available site to data center circuit serving as a backup.

We have reported this to our provider for their further investigation.

• Service Impact : Network and Internet Latency for both wired and wireless connection – ASB Site

• Event : Partial disruption on Network and Internet Connectivity

• Incident Time/Date: January 24, 2025 | 7:27 PM (PHT ) – Ongoing

• Activity Details : Hi Team,

We have observed that one of our Site to Datacenter Circuit is down at our NTB site and have coordinated this with our service provider for further checking.

Due to the way our network is setup, only partial impact on internet and network connectivity is expected as we have another internet circuit uplink available that serve as a backup.

Further updates shall be provided as soon as they are available.

• Service Impact : Partial Impact on Internet and Network Connectivity – NTB Site

Status: Restored Uptime: Link has been up since 1:10AM Jan 25, 2025 RFO: Downtime was due to a fiber a cable break caused by fire. Link was restored after replacing the damaged fiber segment.