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Scheduled Maintenance
#SR-231583 | June 10, 2025 | Neutrinus Building, Baguio | Power Interruption

• Event: BENECO Scheduled Power Interruption

• Schedule: June 10, 2025 (Tuesday) | 06:00 AM – 10:00 AM (PHT)

• Activity Details:

Hi Team,

This is to inform you that there will be a scheduled power interruption on Tuesday, June 10, 2025, from 06:00 AM – 10:00 AM (PHT) at our NTB Site.

During the schedule interruption of the commercial power, a generator set will run to support the site’s operation.

• Service Impact: Building Power Supply – NTB Site (All Floors)

#SR-231466| June 12, 2025 | IPLC Connectivity Maintenance

• Event: Subsea Fiber Cable Maintenance

• Schedule: June 12, 2025 (Thursday) | 02:00 AM – 03:00 AM (PHT)

• Activity Details:

Please be advised that our service provider will perform fiber span loss rectification maintenance on Thursday, June 12, 2025, from 2:00 AM to 3:00 AM (PHT).

During the maintenance window, a 15-minute service interruption on the IPLC is expected. However, due to the way our network is setup, traffic should be automatically failover to the VPN connection that will result to a latency increase on VPC/RDP’s.

• Service Impact: Service interruption in IPLC Connectivity

#SR-231564 | June 16, 2025 | TIP, ASB | Site to Datacenter Circuit Network Maintenance

• Event: Network Device Software Upgrade

• Schedule: June 16, 2025 (Monday) | 12:00 AM – 06:00 AM (PHT)

• Activity Details:

Hi Team,

We would like to inform you that one of our service providers will be performing a software upgrade of their network device to the latest version to enhance network security, performance, and overall system functionality.

During the maintenance window, a maximum of a 2-hour interruption on one of our sites to datacenter circuit is expected. However, due to the configuration of our network having backup circuits, we expect only a partial impact on internet and network connectivity as we have automatic failovers in place.

During the failover process, you may experience brief disruptions on any of the following below:

Choppy or Dropped VoIP Calls – Poor audio quality, delays, or dropped calls on platforms like Zoom, Teams, or Skype. Delayed Emails & Messages – Slower delivery of emails (Outlook, Gmail) and messages in chat apps like Slack and Teams. Latency Issues – Delays in response times, particularly for real-time applications. Remote Desktop (RDP) Disruptions – Lag, session timeouts, or disconnections when accessing remote systems.

• Service Impact: Partial Impact on Internet and Network Connectivity

Past Incidents

2nd February 2025

Ticket##SR-154354 | February 2, 2025| SCT| Planned | EMAPTA Network Maintenance, scheduled 4 months ago

• Event : Hardware Replacement at SM City Clark Pampanga

• Schedule : February 2, 2025 - 1:00 PM - 4:00 PM

• Activity Details :

As part of the continued efforts to increase service availability and network performance, we will be conducting a hardware upgrade at SMT Pampanga from 1:00 PM – 4:00 PM on the 2nd day of February 2025.

During the maintenance window, we are expecting an impact of intermittent connectivity for 2 hours. This will be impacting all users within the site.

• Service Impact : 2 hours intermittent connectivity to all users on site.

30th January 2025

No incidents reported

29th January 2025

No incidents reported

28th January 2025

No incidents reported

27th January 2025

Ticket#154546 | January 27, 2025 | ASB| Site to Datacenter Latency Issue, scheduled 4 months ago

• Event : Unplanned Site to Datacenter Interruption at Asian Star Building (ASB-Alabang)

• Incident : January 27, 2025 (Monday) | 3:18 PM to 5:12 PM - Mitigated

• Activity Details : We have observed that one of our sites to data center circuit were experiencing high latencies resulting to slow connectivity on the general internet access for our user’s onsite on both wired and wireless connection.

To mitigate this kind of disruption, we have disable the affected site circuit uplink to force the connection to our other available site to data center circuit serving as a backup.

We have reported this to our provider for their further investigation.

• Service Impact : Network and Internet Latency for both wired and wireless connection – ASB Site

26th January 2025

No incidents reported

25th January 2025

No incidents reported

24th January 2025

Network and Internet #SR-153745 | January 24, 2025| NTB | Unplanned | Site to Datacenter Circuit Network Interruption

• Event : Partial disruption on Network and Internet Connectivity

• Incident Time/Date: January 24, 2025 | 7:27 PM (PHT ) – Ongoing

• Activity Details : Hi Team,

We have observed that one of our Site to Datacenter Circuit is down at our NTB site and have coordinated this with our service provider for further checking.

Due to the way our network is setup, only partial impact on internet and network connectivity is expected as we have another internet circuit uplink available that serve as a backup.

Further updates shall be provided as soon as they are available.

• Service Impact : Partial Impact on Internet and Network Connectivity – NTB Site

Status: Restored Uptime: Link has been up since 1:10AM Jan 25, 2025 RFO: Downtime was due to a fiber a cable break caused by fire. Link was restored after replacing the damaged fiber segment.

23rd January 2025

No incidents reported

22nd January 2025

No incidents reported

21st January 2025

No incidents reported